“It’s extremely hard to get ahold of my psychiatrist. I have been needing to get the paperwork for an accommodation I needed from work but I still haven’t heard anything back from her in a month.”
“Well, I have had two appointments and one of them was cancelled. This is why I left Better help. I got the feeling that as a telehelp patient isn’t as important as an in person patient.”
“I have had a fine time with the medication side of Brightside, but the therapist side is actually extremely frustrating. The therapists see so many clients and/or have extremely limited availability. If you want to see a therapist on a weekly basis, forget it. I can't imagine what it would be like if you were feeling particularly overwhelmed and in need of support. What makes matters worse is you get constant texts and emails telling you you need to see your therapist despite there being no appointments available with them.”
“Psychiatric nurse takes an authoritative tone yet displays ignorance, is dismissive of contraindications, and cites her own limited anecdotal patient history as justification to ignore research papers. My father is a psychiatrist. I’ve seen a few in my lifetime. This person is taking a one size fits all approach and is not well informed nor is she a good listener.”
“I have received the help I needed but the connection to provider is lacking and with the UI it is not clear how to connect with provider. It is lacking a personal element to feel cared for.”
“I'm having a hard time connecting with my psychiatrist to get as needed anxiety medication. I've been waiting for a response for 5 days and she does not respond. I spoke with her about a new medication and she told me to message her back and see if my doctor allows it. I messaged her back not even 2 hour later. She viewed my message but hasn't responded in 5 days.”