“I wish brightside had a more broad range of things they covered. Depression / anxiety is very limiting and also 30 minutes is not enough time to talk to a therapist”
“Brightside is a good option for those with a busy work schedule, but I have yet to feel significant improvements after months with them. The sessions are really short and seem to lack structure and I do not feel I am making forward progress.”
“Extremely expensive. Also, the cost was totally non-transparent. I found out a month after my visit, that the visit cost $500. I would have liked to know this beforehand. You should post your costs publicly and clearly.”
“I am not doing okay as I should. The Aripiprazole you gave me is not helping me to control my situation, I went to E.R and they me ATIVAN 1 mg which has been great in controlling my situation. Please could change my medicine to ATIVAN 1 mg. Thanks”
“This service has a really hands off approach to care, but they are very agressive in forcing responses, and immediately prescribed medication. Additionally their website denies access to the rest of the website until you schedule a therapist meaning, since I am seeking outside care I really can't reach out to my psychiatrist or use the website.”
“I was very excited at first and optimistic. However, I get 30-minute calls with my therapist now, and there is nothing I can resolve in that amount of time. Since I have a copay, I cannot schedule multiple calls a week without paying a lot. I am thankful for the medication management but can get that from my PCP. The reason I am using Brightside is for the therapy. It's not really panning out right now.”
“Brightside was the perfect fit for me. I've been struggling off/on for a long time. The providers where great, the system is amazing. Say to work with, personalized, and easy since it's Online. Highly recommend. I'm doing so much better know it's amazing. Thanks Brightside!”
“I have not seen the commitment from therapy that I thought I would get. I started this to have someone to talk to and that truly hasn’t been the case. Thanks all the same”
“I get requests to rate the performance of my provider I’ve only spoken to that person one time how can I write their performance I mean seriously besides give me a prescription I’ve been alone at this the whole time”
“I need more help with my focus and anxiety. My Lamictal is helping but I need more help. I think the night meds make me like a zombie and I have a hard time staying awake and focusing through the day. I need more help. Please.”
“The idea is nice, but the response times are so slow and I e been out of my anxiety med for a week because the psychiatrist upped my dose and my insurance needs prior auth which brightside doesn't do. So now I have to go back to my doctor so I can get it refilled. Going on week 2 and I'm miserable. So it's kind of a joke”
“There is no Theraphy which was not told to me and you have to pay every month just to get them to release your script. I understand business. However this is not ok. If my “dr” actually listened to me that would be one thing.”
“Im stuck and I don’t feel like the medication is helping in all aspects of care. Frustrated at the moment and might leave the service soon when I find a provider.”
