“I have had a fine time with the medication side of Brightside, but the therapist side is actually extremely frustrating. The therapists see so many clients and/or have extremely limited availability. If you want to see a therapist on a weekly basis, forget it. I can't imagine what it would be like if you were feeling particularly overwhelmed and in need of support. What makes matters worse is you get constant texts and emails telling you you need to see your therapist despite there being no appointments available with them.”
“Psychiatric nurse takes an authoritative tone yet displays ignorance, is dismissive of contraindications, and cites her own limited anecdotal patient history as justification to ignore research papers. My father is a psychiatrist. I’ve seen a few in my lifetime. This person is taking a one size fits all approach and is not well informed nor is she a good listener.”
“I have received the help I needed but the connection to provider is lacking and with the UI it is not clear how to connect with provider. It is lacking a personal element to feel cared for.”
“I'm having a hard time connecting with my psychiatrist to get as needed anxiety medication. I've been waiting for a response for 5 days and she does not respond. I spoke with her about a new medication and she told me to message her back and see if my doctor allows it. I messaged her back not even 2 hour later. She viewed my message but hasn't responded in 5 days.”
“very impersonal- like getting treated by a robot who doesn’t actually care about you and your issues. probably won’t use and recommend to a friend. will seek out a care that involves a human.”
“Provider is great. Concept is great as well, and I was able to get meds very quickly. However, website/app and support needs a LOT of work.
1) My provider wants to do a "review" with me, but neither of us know how to schedule it. The only option is to request a *medication* review, which is not correct, nor do I want that on my medical record. There is no way to schedule with her...no calendar page to pick a date/time, no way to look at her calendar to find out when to schedule, etc
2) I emailed support 5 business days ago and still haven't heard anything.
3) There is a "review requested" in my "Home" page, but it's not a link, nor does it provide any sort of scheduling options.
4) I get notifications from you guys to "check-in" at 8am on a Saturday, through email and sms. It's woken me up twice now on a Saturday, and obviously no one is working then, and there is no way to change the notification times.”
“Honestly, the care I have gotten from my provider has been okay, but all the glitchy insurance issues and emails are super stressful and are making me want to transfer my care.”
