“I really like the ease of access and my therapist is my favorite I've had. It's nice to be able to speak with both a therapist and psychiatrist online. My only complaint is it can sometimes take a while to find availability; I'm sure they are busy.”
“I would have given a 5 star rating except for the psychiatry part. The psychiatrist was very late in responding or offered only a vague written response.”
“Brightside was very receiptive when I reached out. I felt I got the immediate help I was looking for. Being on an antidepressant had been a life saver. I know I will need to be on this medication for a while. I should have started years ago. I had three therapy sessions I thought were helpful. I think I may want to speak with another therapist. I felt like my problems and/or feeling were minimized. I just lost my health insurance so need to put therapy on hold for a short time. I look forward to finding a better fit, moving forward and continuing to feel more positive.”
“needed a psychiatrist and now have a psychiatrist. she actually works to ensure my meds are working instead of just throwing my same prescription at me. first time having my meds adjusted in 7 years”
“Brightside has been very helpful for my mental wellbeing. I found a psychologist through my insurance but I utilize Brightside for my medication. I meet with a mental health NP who directed and suggested and adjusted my med. Pretty great!”
“Brightside has been a good mental health service/company. The communication between patient and therapist/provider is great, which is much better than an old psychiatric provider company I dealt with in the past. There's a few small bugs here and there but overall splendid to work with.”
“I enjoy the ease of using the app and my therapist has been helpful. I still need help but I am trying to be consistent with treatment and can give better review at a later date.”
“Brightside has been an excellent resource to quickly connect me with healthcare providers. Convenient and flexible! I would recommend to anyone i cared about who needed some mental health help!”
“I give a 4/5 because I didn't even want to do crisis care but they made me even though I felt safe, you should never force someone to do something they don't want to do otherwise they are amazing and I can't complain other then that”
“Consider a scale of terrible to excellent
Customer service response time is worse than terrible, atrocious. "within 72 hrs" has been both never and 10 days.
First counselor was bad. Didn't take notes, didn't introduce himself, was more opinionated than helpful, workspace was unkempt, of course it was his house which is fine but appearance was unprofessional.
Current counselor is good so far.
Psych seemed good during our half hour meet. I probably won't be going back, but that's not because of him or his demeanor.
Mobile-only layout is annoying.”
