“I love the platform; however, i feel as though my limited experience of providers working with the app that they aren’t always the most helpful. I don’t feel like the therapist really cares to put in work, and as someone with extreme difficulty maintaining and making appointments, as my therapist that is the least they should help with. My medication provider does not respond to messages and seems judgmental, two big negatives for me as a patient seeking care. I wish brightside would be sure the independent providers aren’t only properly certified, but that their personalities and ability to actually be of help to the patients was more deeply screened and vetted.”
“I've had to change three psychiatric care providers because my needs are not being met. I have requested 20 mg of my anxiety medication at that still has not occurred.”
“The online site is helpful and easy to navigate. Updates on overall health progress is good. Therapy resources and lessons very helpful. Access to both therapist and psychiatric provider is good though messaging with quick response.”
“I was really ill one morning and I couldnt cancel my appt. with out having to pay $70. I didn't know i was going to be sick? Why penilize me for being sick? What if i had to go to the hospital?”
“I was looking for fast medication assistance in time where everything felt very unstable and out of control. Brightside definitely provided that. I do wish I was able to get a faster response time from my provider, but understand there are many patients whom she also needs to respond to.”
“I like my practioner, she listens, cares, and makes adjustments. I don't like the system. It is not user friendly. I was confused about the process of making the next appointment, I do not like being prompted to report how I am doing. I find #'s limiting. What if none of the options really fit how I am feeling or what I am thinking. There is a difference between "not at all" and "several times a week." What if that happened once. Once is not several, is more than not at all. So I am either under-reporting or over-reporting no matter what I choose. I understand this is common practice in such screening instruments, but I do not like it or find it provides an accurate statememnt of how I am doing. To me, ask me! I have lived with myself for 67 years now. I have been diagnosed with depression and anxiety for about 40 years, never remember not being anxious (although so much better than when I was a child and in my 20's and 30's), and depressed since adolescence (it is episodic, I know it when I am depressed, know when I need to talk with a psychiatry professional, and seek that out when needed). I am a better source of how I am doing than a GAD or depression screen. Of course, that does not fil well in a statistical report, but I am more than numbers.”
“Brightside was a good tool when my regular GP was not able to help with exact treatment in my depression. But Brightside is very conservative when I was suffering and needed immediate relief. The practitioners are mostly concerned about symptoms and feelings around the problems. I did not like that they were not concerned about that part of my life.”
“I am not too happy that I sent a text to my doctor and she has yet to reply. Also I have one day of medication left and yet to get a response to getting a refill. This is my first time in using this service and I had a simple question that is unanswered.”
“Unfortunately you guys aren’t accepting my insurance any longer. I found out not because you guys let me know but because my therapist told me. That was really upsetting. My therapist has been amazing and so has my psychiatrist.”
“Unfortunately, I have not seen ANY difference in my mood fluctuations and have not been real impressed with my care provider. We have spent approximately 10 minutes conversing over two 30 minute appointments. She seems preoccupied most of the time. I am considering doing something else. Although my dosage was cut in half it still gives me morning fog for about 30 minutes. Am wondering is there something I could take during the day to help with my irritability.”
“I do love the services!!
The only thing that I'm having issues with is the limitations on medication I'm able go receive and the ones I'm able to get have some pretty extreme side affects that I don't really like at all.....”
