“I feel there shouldn’t be a limit to how many times we change providers I need to find the one that works well for me in terms of scheduling availability and professionalism. I can’t change my therapist again. The last one had no progress. I canceled my membership because my insurance couldn’t be verified but after it was fixed I couldn’t restore my membership. Customer service email does reply we have to call to get questions answered.”
“It hasn’t been long enough to really rate. I will say I don’t like how I have to pay co pays for two providers. Trying to maintain your mental health shouldn’t be so costly.”
“Would be ALOT better if I didn't get charged for missing appointments, I am a first responder and my work is directly correlated to the weather, if the weather is bad, I have to work. With that being said, I do sometimes have to cancel on a short notice, I've been charged everytime I've missed an appointment, it is a little bit frustrating, and I have been reimbursed, but currently I owe $90+ just for that exact reason. That is really the only downfall, and I have been coy about scheduling more appointments.”
“Brightside is good with matching me with providers quickly that have availability. My only concern is being double charged for appts when it states $35/session but im being charged $70/session. Other than that, I enjoy my providers and they have helped me through some difficult obstacles this year. Rate is 3/5 only due to payment inconsistencies.”
“Brightside is working great for me. My weekly sessions are helping me a lot. My medication is working well. I feel much better than when I first started.”
“I am having problems finding a therapist that’s the right fit for me. I work full time and I need someone with appointments available after 6pm, that is an experienced therapist and not too young my psychiatrist is awesome though!”
“My therapist and my psychiatrist are both Awesome. The reason I gave this rating is due to the fact that it took 9 days for someone to answer my urgent question and the fact that you can only book one appointment at a time. There should be a way to make more than one appointment at a time without the therapist having to block their schedule to get me in. There should also be a way (without having to try to manipulate the system for a patient to get a longer time slot if they need it. Mental health should be Brightside’s #1 priority but it doesn’t seem that way.”
“About the same as any other mental health app. I really enjoy my provider but the follow up appointments are only 15 minutes and that is not enough time. I feel rushed through appointments and will try to find a different place for my mental health due to how Brightside limits appointment times.”
“Sometimes I have a difficult time sending a message. The “crisis”clip is on the screen and will not allow me to see message I’m typing and then the send arrow is not shown. Other than that all is OK. Thanks Brenda Wagner”
“I’d like an appt soon so I can refill my medication. It’s working well for me but I think the dosage is off. I’m only taking half of the Zolf and am almost out of the Welbutrin”
