“Your billing and payment system is awful. I signed up with an understanding that my monthly bill would be one amount, and it turns out to be 5x that. Then, when I try to make a payment you can’t accept my method of payment. And the call center is useless.”
“I really enjoy the effort and care my therapist puts in. I look forward to my therapy sessions! I have found Brightside to be very good because it's more than just therapy or meeting with a psychiatrist; they offer lessons as well. I also appreciate the reminders they send about my sessions.”
“It was good but then my appointment was just canceled and I received a message that said I wanted a new provider. If my current provider is no longer employed, please let me know. Otherwise I did not make any request. I am in need of a prescription refill, too and the pharmacy has not heard back.”
“I really like the ease of access and my therapist is my favorite I've had. It's nice to be able to speak with both a therapist and psychiatrist online. My only complaint is it can sometimes take a while to find availability; I'm sure they are busy.”
“Terrible support!
I have been out of my medication for a week because my prescription wasn't sent to the pharmacy in my profile. I then had to evacuate Florida, and when contacting Brightside, I was told to transfer scrip inside the app (no such feature that I see) or call the pharmacy myself.
I don't know if you've tried to transfer prescriptions from state to state, but it's not straight forward, and I've had to call multiple pharmacies myself. Still no medication.
When I brought this up to support they were sorry to see I wanted to cancel, but did nothing to help me fix the situation. It's either use a feature they don't even have or do it yourself.
It could have easily been sorted out if the provider had resent the prescription, but after asking them to do that or support me, I'm one week off of Paroxetine COLD TURKEY. If you know what that's like, then you know this is not a good service.
No medication and after using their check-in feature I said the side effects were much worse and I was tearing up or getting emotional over a silly reality show. Still nothing, and still no medication.”
