“Your billing and payment system is awful. I signed up with an understanding that my monthly bill would be one amount, and it turns out to be 5x that. Then, when I try to make a payment you can’t accept my method of payment. And the call center is useless.”
“I really enjoy the effort and care my therapist puts in. I look forward to my therapy sessions! I have found Brightside to be very good because it's more than just therapy or meeting with a psychiatrist; they offer lessons as well. I also appreciate the reminders they send about my sessions.”
“It was good but then my appointment was just canceled and I received a message that said I wanted a new provider. If my current provider is no longer employed, please let me know. Otherwise I did not make any request. I am in need of a prescription refill, too and the pharmacy has not heard back.”
“I really like the ease of access and my therapist is my favorite I've had. It's nice to be able to speak with both a therapist and psychiatrist online. My only complaint is it can sometimes take a while to find availability; I'm sure they are busy.”
