“I don't like that I can't change providers. It's ok. I've had better experiences, I've had worse. Trying to get a refund for services I didn't use, we'll see how that goes.”
“I am extremely happy with Brightside. My therapist is absolutely amazing. I think she is helping me more than any therapist I've used previously, and I've seen like six of them over the years! I'm so glad there is a virtual therapy service that accepts my insurance.”
“didn't like psychiatrist who met with me 1 time, she was dismissive of me and didn't listen carefully or care about any medications other than the psych meds. haven't been able to figure out how to schedule with a different psychiatrist. only 1 therapist is available for scheduling and they wouldn't be a good fit for me.”
“I am so extremely happy that I have found BRIGHTSIDE! The doctors are amazing and so very helpful and available! The website/portal is very easy to use. The resources and lessons are all so helpful! Thank you”
“Brandie Smalley has helped me tremendously with my anxiety and for that I am so grateful. However communication is very poor. If I leave a message I do not get a response in a reasonable amount of time. Also, when I try to make an appointment for a follow up there are only 2 options to choose from as to why I am requesting a follow up appointment and both indicate that I am having an issue with my medication. There should be a third option to choose that states that I am not having any problem I just need a follow up appointment. Please change this! It’s so confusing!”
“very impersonal- like getting treated by a robot who doesn’t actually care about you and your issues. probably won’t use and recommend to a friend. will seek out a care that involves a human.”
“Very Poor. The app was broken for me all month and it was impossible to contact my provider. When an issue with my prescription refill came up, it took 2 days for support to just say ok now you can access your provider messaging and then the provider just said to make an appointment next week. My prescription ran out today and this is beyond awful that I would have to wait a week to get more meds. This has been an awful experience and I am not going back”
