“Although I have spoken to a representative and they were kind, I still am unable to make appointments with my doctor due to a glitch in the system . It hasn’t been fixed and hasn’t been followed up on. Also I found it extremely difficult to alter an appointment that has been made. The last time I spoke with the therapist I will end up paying over 4 dollars a minute and we discussed the problems with Brightside patient care for 15 minutes. I’m quickly losing hope in this system…and it’s too expensive.”
“I honestly think I lucked out, I have a great provider with Ann Rowe. Im sure all the therapists are great, but my sessions with her combined with my medication has made a huge difference for me.”
“Dr is great and medication is working but support staff and procedures are absolutely the worst ever. You can not get a hold of them by phone at all. So don't even try. When you contact them via email it takes days for a response if u get one at all.. Your also automatically charged every month even if u haven't seen your Dr yet. Brightside would be great if u didn't charge people u til they seen the doctor and fixed your customer care department to have them available by phone or even chat. I have unfortunately canceled my membership due to being billed unknowingly.. hopefully I can come back soon”
“I like Kristen my therapist. She is honest with me and does her best to direct me to work on my short-comings.
My doctor, Etka is responsive to my medicine needs as well.”
“Brightside and my incredible therapist and NP have helped me immensely! I haven't had insomnia in weeks which in turn has helped minimize my depression and anxiety. My Brightside experience has been life-changing for the better.”
“Four stars. I 've had some trouble with med shipment. I did feel communication was lacking from the shipping department but overall, I am happy with the service.”
“I have anxiety and anger issues to which don’t seem to be addressed in current therapy and medication. I seem to be a bit too much for your help. Also, you auto charged my account when I didn’t hit the funds and it impacted my family negatively. Survival is key currently, so I’m gonna have to shelve my treatment because one: it’s not comprehensive enough, and two, I can’t afford it if it isn’t addressing all my problems.”
“I think the service is working well, with one exception: my therapy subscription was cancelled because I wasn't using it because I was away from home for vacation/work and have to reset it all up again.”
“I love Brightside and my therapist. The 30 miniute segments work much more with my schedule and I can even do them on my lunch since my work is flexible.”
“Great team of professionals and efficient services, easy to navigate portal. Very happy with the service. Helped me a lot, I would definitely recommend.”
