British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t even want to give one star - no option for zero! I’ve been paying for service care and had “annual service” done by them for a few years. Boiler packed up last week - BG engineer came - messed around with it for a bit, banged the tops of some of my radiator thermostats, and said he’d send a quote for a necessary “power flush”. Charge of £60. Left with boiler sort of working. It stopped again 2 days later. This time I called in an independent gasman, as wasn’t convinced. He took front off boiler - said it looked as though it hadn’t been properly serviced for years (last “done” in March) - filthy dirty, a metal plate missing and perished rubber seals. Showed me all this. He ordered parts, cleaned it all out and put a cleaning solution in system - left boiler working and said he’d be back with parts. Quote for power flush from BG - £880 Independent said if it’s nec after new parts - he could do for £350. All been working without the need so far. British Gas are a complete rip off and not servicing boilers correctly could surely be dangerous!! Steer clear is my advice. Needless to say, I have cancelled my agreement.”

Helpful Report

Posted 4 years ago

“After years of frustration with an unreliable British Gas, yet again, they’ve cancelled our annual boiler service.”

Helpful Report

Posted 4 years ago

“Every year we are given a date for our annual service and every year they let us down. Appalling and unreliable company!!!!!!”

Helpful Report

Posted 4 years ago

“I received my monthly credit report on 19/12/20. On the report was a dispute for £56, which did not tally with any recent bills, all of which have been paid on time. So I queried this with the customer service team via their chat app, all seemed to be going well until they stated I wasn’t getting what they were saying, which I was. They was just not answering my original question. Which was why had a dispute been raised against my account, they started to get quite argumentative and said I was being disrespectful, which I wasn’t. The representative was a complete disgrace, after being a customer for over 40 years this is the last straw.”

Helpful Report

Posted 4 years ago

“british gas . A company always has problems. In addition to its unreasonable prices”

Helpful Report

Posted 4 years ago

“British Gas are a bunch of robbing sharks. I switched the agreement when we moved house and when the policy ended they magic up a figure of supposedly unpaid usage from over the winter (6 months prior). as time had gone by you can neither prove or contest it. And rather get threatened with debt collectors. So we didn't have a bill in December i paid £50 upfront so the agreement of the outstanding balance ends in November. Well December rolls round, i get verbal confirmation from British gas saying there is nothing owing on the account and i am cancel the direct debit. Upon doing this i then get another threatening letter saying i still owe them another payment!!!!. In british gas's infinite wisedom there complaints procedure consists of getting repeated texts and emails saying pay now or we'll take you to court!!! Once again, an energy supplier really proves they are for themselves and not the customer. C*U*N*T*S!! I will never use again or recommend British again”

Helpful Report

Posted 4 years ago

“Absolutely terrible customer service. Was a Robin Hood Energy customer and British Gas messed up and failed to communicate anything about the transfer. BG still trying to take money out of my account with no bill, takes multiple attempts to try to get through to a call centre (the line often just cuts out when you're in the queue or goes to some random person's answer machine). Staff are rude and clueless. British Gas does not deserve to be trading. AVOID.”

Helpful Report

Posted 4 years ago

“Appalling customer care. Access to telephone is near on impossible. Operatives who do not understand your problem. Have to repeat problem on gas and electricity reading. I have had to ring 4 times this week and still have not resolved a problem NOT OF MY MAKING. British Gas have no concept of quality or indeed customer care. Have switched to Bristol Energy at home at our rental as soon as I can get the tenants to switch away from British Gas the better. This has caused stresses and anxiety. I have ring again today I’m dreading 😟 the call, so frustrating. SHAME ON BRITISH GAS. NO STAR as far I’m concerned 😧 I’ve now sent 2 letters of complaint, even their complaint management team in Rotherham is not FREEPOST.”

Helpful Report

Posted 4 years ago

“Absolutely despicable company. We were told by an emergency engineer that we were paying too much for our gas because the meter was faulty, they promised to investigate this and get back to us, surprise, surprise we never heard back, also just had one of their engineer's who was working across the road from my house swear at me and give me abuse outside my own home over the way I was parked outside my own home, no way of contacting them about this either. People should stay well away from this company.”

Helpful Report

Posted 4 years ago

“I have just changed over provider to British gas and find the customer service appaling! spent over forty minutes on two occasions to get through and then when i did they didn't speak english very well!..I regret the change over as i did this on a comparison website and my previous providers customer service was excellent and all english speaking - the only reason i moved was purely price.”

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Posted 4 years ago

“Disgusting company - avoid like the plague !!”

Helpful Report

Posted 4 years ago

“Same old trick,say they're on time and Then emergency pops up, delayed.waited 8hrs they have not turned up yet.maybe tomorrow morning.”

Helpful Report

Posted 4 years ago

“Absolute nightmare .. I could go on and on and on.. if your looking for a provider, give B.Gas a wide berth if you want to maintain your sanity .. its impossible to talk to anyone, the web chat is hopeless too, they cant help with my account I was informed .. I cant wait to get away from them.”

Helpful Report

Posted 4 years ago

“Half hearted service The worst company I thought was eon but British gas just topped it. I asked just for boiler cover when I joined about 5 years ago turns out I had the max cover for all this time, basically cover ontop of cover and I have had failed service visits. Your ment to be told what's on offer when you call to set up cover not just flogged the highest cover possible. I called to get a brake down sorted and it was logged as a service. Had another company came around to quote me on a new boiler not long after the brake down, he said the cover fell off the front it hadn't been put back properly it was full of dirt and dust he could write his name init. He said he had to fill the pressure up which should of been done. He also said it looks like no one has been for a couple of years. We paying £50per month for a half hearted service thanks for nothing British gas”

Helpful Report

Posted 4 years ago

“Everything went wrong I moved from edf last tuesday and since then have been unable to top up my gas meter. They swapped out my smart meter for an old style meter yesterday and I'm still unable to top up my gas,I'm on emergency credit and its running out. This company is not fit for purpose and please take my advice and never use them! The customer service is the pits. They would be better off running a chip shop , as long as the didn't use themselves as an energy supplier.”

Helpful Report

Posted 4 years ago

“What on earth is going on with BG I've had their boiler emergency contract for years and they take the money month in month out and the earliest they can look at my boiler is the 30 of December! So no heating or hot water all over Christmas with a family of four- absolutely disgusting! Emailing my local newspaper paper now and local MP”

Helpful Report

Posted 4 years ago

“Rubbish customer service. Takes more than 20 mins to answer the phone. Takes 3 weeks to book an engineer. Have waited for engineers in the past who didn't show up. Have now swapped to Yourrepair.com”

Helpful Report

Posted 4 years ago

“Only dealt with them after purchasing a home that had their meters. Ridiculously long wait times 1hour+. Calls often dropped. No call back. Departments not informed enough to answer questions. App doesn’t work as it should. Have spent days yes days not hours on the ‘phone trying to get simple things done. Anonymous people with no accountability. I can’t wait to be rid of them. They are a disgrace.”

Helpful Report

Posted 4 years ago

“AVOID.bad experience with this company as they had taken over my existing suppliers,trouble from day one, 85pounds and 87pounds i had on meters wiped off to zero, sent prepayent cards no good for my meters told to ring 10th december guy said only gas not both meters then he cut me off,had a guts full of this company before i started have now joined another supplier,my advice go elsewhere save all the upset,”

Helpful Report

Posted 4 years ago

“Poor communication, app doesn’t work!! Boiler not working for over a week!! 4 engineers, different parts, boiler only 4 years old!! Complete cowboys!!!”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,138 reviews