Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“If you are thinking of switching over from your current provider to British Gas! DONT DO IT!! Worse customer service with people who hang up. They don’t provide no electricity or gas! The switch over is a nightmare a month on and counting !! Aaaaand on top of it all! They still take your money! Stay with your current provider as they will never be as bad as British Gas!!!!!!!”

Helpful Report

Posted 4 years ago

“Don’t touch homecare, because they do NOT care. Once again my annual service has been cancelled, lunch time the day before. The new date given is after, yes after the end of the contract date! Their customer service people just keep passing you to other people, can be rude and unhelpful. Using Covid as an excuse. I will not be renewing my contract.”

Helpful Report

Posted 4 years ago

“my 74 yr old mum had to wait 4 days with no heating or hot water and made over 5 phone calls to be lied too its a disgrace they have no duty of care towards her we had to spend iver £150 pounds for portable heating so she stayed semi warm dont waste your money with home care plan its a massive con”

Helpful Report

Posted 4 years ago

“canceled my boiler cover was less than impressed with being charged £60 for no fix of boiler was told by thier engineer that the water in my system was the cause of problem surprise surprise as we are not covered for this i spoke to my own engineer who said this was rubbish and water in my system was fine a common excuse from British gas to get them out of fixing proper fault”

Helpful Report

Posted 4 years ago

“Have a British gas homecare plan. The washing machine wasn't working properly so a call was made 4 weeks ago. We were told the initial appointment would be 3 weeks later which was OK due to the current pandemic. The engineer came for the appointment ordered the parts and came this Thursday.. Used the washing machine Friday and it leaked and flooded the whole kitchen. Was immediately on the phone and an "emergency" appointment was made for Saturday anytime after 8am.... Waited until 4.45pm to phone only to be told don't do emergency appointments on appliances on the weekend.. Asked to speak to a manager 1st thing as was told they open at 7am and I'm still waiting. Absolutely appalling service my parents are receiving as an homecare customer... We have an 86 and 79 year old in the property and can't afford to be going in an out to a public launderette with what is going on currently.. We had an appliance that we could use but now we have one that is completely useless due to no fault of our own now flooring in the kitchen that is completely ruined.”

Helpful Report

Posted 4 years ago

“Have a British gas homecare plan. The washing machine wasn't working properly so a call was made 4 weeks ago. We were told the initial appointment would be 3 weeks later which was OK due to the current pandemic. The engineer came for the appointment ordered the parts and came this Thursday.. Used the washing machine Friday and it leaked and flooded the whole kitchen. Was immediately on the phone and an "emergency" appointment was made for Saturday anytime after 8am.... Waited until 4.45pm to phone only to be told don't do emergency appointments on appliances on the weekend.. Asked to speak to a manager 1st thing as was told they open at 7am and I'm still waiting. Absolutely appalling service my parents are receiving as an homecare customer... We have an 86 and 79 year old in the property and can't afford to be going in an out to a public launderette with what is going on currently.. We had an appliance that we could use but now we have one that is completely useless due to no fault of our own now flooring in the kitchen that is completely ruined.”

Helpful Report

Posted 4 years ago

“Gave me one price to supply my electric and gas, once I signed up the cost tripled and they would not do a thing to put it right, stay clear of British Gas”

Helpful Report

Posted 4 years ago

“When agreeing to have a new boiler installed by British Gas never expected the the job to be contracted out to joe bloggs down the road. (the BG adviser never mentioned this) Have had to call out engineers 6 times to rectify problems with the system. Hoping this nightmare ends soon.”

Helpful Report

Posted 4 years ago

“Terrible customer service experiences over and over again I would not recommend at all. They have absolutely no empathy or want to work with government covid guidelines”

Helpful Report

Posted 4 years ago

“Terrible Homecare Service. British Gas. For the first time I had a real emergency, 20/11/20 boiler flooding utility room, had to completely isolate my water, so didn’t even have running water. Went on the app doesn’t allow you to book emergency call out given a date 2 days later, which is absolutely useless Had to ring customer service lucky caught them before they close for the night. Promised someone will attend early next day. Failed to turn up next day, even after I had to ring late afternoon. At 5pm (24hrs later) Rang to complain to be told they’ve tried to ring me three times , utter lies modern phones do recognise missed calls, try a better excuse next time, trying to blame me for no show. Eventually had to insist someone come out just to allow us to have running water, 36 hours later still awaiting repair/parts. Don’t expect them to arrive within hours like the TV advert!!! If like me you have a real emergency best of luck shocking service, not recommend”

Helpful Report

Posted 4 years ago

“My son moved into his new flat today and it's a pre payment meter for electric, we have tried getting through to british gas numerous times today , only to be put through to a stupid automated service, he now has no electricity and is a vulnerable adult , this is appalling service, shame on you british gas”

Helpful Report

Posted 4 years ago

“Have you paid your bill on time? Great! Here are some punitive charges on your account! Do you use a normal amount of gas in your home? Great! We can offer you one price, and then charge you 50% more throughout the year! Would you like to speak to someone? Great! Here is a chat box operated by a monkey with a typing stick and a progressive degenerative neurological disease! Welcome to British Gas, where the onus is on you to fend off our aggressive and devious charges and we already added to your bill. We know you're too busy to dig into just how hard we're shafting you - and we love it :)”

Helpful Report

Posted 4 years ago

“I'm writing this review on behalf of my mum who does not have the means to post it herself. She is a pensioner in her 70s living in south Cambridgeshire who has had a contract with British Gas to service her boiler for years. She was recently contacted by them to say that they were unable to carry out a service this year. They refunded the money for the service and she found a local accredited tradesman to do the job. He discovered that her Magna Flow filter had not been cleaned for years and was so badly silted up it needed to be replaced. When she checked her records, the BG engineers had ticked the box to say they had cleaned the filter every year. This has clearly not been the case so they have a blatantly lied to a customer and charged her for work they have not carried out. She has complained to BG, but all they will do is offer her a discount for a new service agreement. This is clearly not what she wants as they have done such a poor job. I believe they should compensate her for the new filter at the very least. It is shocking behavior, especially for a company that portrays itself to be warm, trustworthy and reliable.”

Helpful Report

Posted 4 years ago

“I was with one of their homecare plan. I booked my annual inspection months ago, on the appointment day I kept receiving messages saying that the engineer is on his way and close 5pm I received a call from someone who claimed to be area despatcher said he is cancelling my appointment. I tried to explain that it is very difficult to take time off for me, he didn't want to know, in a very commanding manner he forced the cancellation on me. They made be wait at home till 5 and cancelled the appointment. The person who cancelled the appointment was not emphatic, sounded argumentative, I was with them for years. I cancelled my membership, put £300 claim for my lost day and suffering, waiting to hear from them. I am with another homecare company now.”

Helpful Report

Posted 4 years ago

“BG give great promises, but don't stick to them. Their first priority is getting your money under their belt. I had them for boiler cover. They came in June and were in the house for 3 minutes. Ran up to the boiler while leaving the front door open, looked at it, slammed the cover shut, ran down the stairs and out again. Didnt service the cooker or check the heaters. Only after making complaints might they do something. I will never use them again. Stay away from them. They wanted over €400 for those services.”

Helpful Report

Posted 4 years ago

“Waiting for a electric payment card for 7 days. I called today and was told I asked for a gas card now have to wait another 10 days for an electric card .I'm not happy”

Helpful Report

Posted 4 years ago

“I switched to British gas from Npower as BG were offering smart meter and a better deal. I was with Npower for 4 years and the final year I was with them my bill was £1600 for the year (gas and electricity). I was working from home so I expected it to be high. When I changed to British Gas, I had stopped working from home and was rarely at home. My bill for the year was estimated around £1400 (based on previous usage from Npower). I was really surprised that each quarter my DD was increasing! I couldn't understand this as the smart meter had stopped working and was not giving any type of reading out. It was not possible to obtain a reading from the electricity box. When I received my final bill, for the whole year it was £2400!!! I worked out the wattage that BG had sent me and it seemed way higher than any year I have lived at this address! In fact it was almost double one of the years. I called customer services who agreed it was odd and but could not tell me if it was an estimate or where these figures had come from...I was passed through to various departments and back again because no one could help (or could not be bothered) then eventually i got cut off! I called again and again and eventually I gave up! I am with a different power company noe and my usage is no where near it was with British Gas! My bills are lower than ever! The smart meter broke and BG deny that it was broken when I had photo evidence to show it was broken. They are a company I will never ever use again! Customer service weren't helpful at all.”

Helpful Report

Posted 4 years ago

“Don’t use British Gas. One member of staff claimed they never received my gas reading number and told me I owed over £1000 despite another member of staff saying they had sent someone out to read it and gave me dates they had recieved my reading. Told me debt collectors would come after me if I didn’t pay it. Claimed I had only paid £180 worth of bills when I had paid over £500. Rude staff. Just appalling service.”

Helpful Report

Posted 4 years ago

“My account was paid by direct debit over 3 years for boiler cover and an annual service. The first service was not done during the first year, it was done 3 months into the 2nd year. The 2nd year's boiler service was ignored and never completed - massive breach of contract. The 3rd and final year still no boiler service offered, still waiting on the boiler service for both the 2nd and 3rd year! I phoned BG, they offered me a £65 refund for no boiler service for the 2nd year despite paying over £300 for the service. I was given a date in November 2020 for the 3rd year boiler service and I was ASSURED that this boiler service would be undertaken and not cancelled due to Covid-19 as the account had been paid for at least 2 years with no boiler service. Received numerous texts asking that I cancel Novembers' boiler service and receive a £65 refund again (for another £300 worth of DD's). Every text was declined, I wanted the boiler to be serviced. Then received a phone call this week informing me that the boiler service will be canceled, I argued NO, as I have already waited for 2 years, Requested to speak to a manager only to be declined. Costumer support lady was rude and obnoxious to the point that I ended the call. Complaints over both webchat and telephone are unobtainable as webchat is down constantly and the phone will call will be ended before you reach an operator. absolutely disgusting customer service and to have a company like BG have you pay for a service only to not deliver on the service and ignore you is outright deplorable. STAY AWAY!!”

Helpful Report

Posted 4 years ago

“Have a dual fuel account with British Gas which had a smart meter in the property. The tenants left and the property was empty for 5 weeks. The bill for electricity in a flat was over £250 and gas over 60 in a 5 week period. The call centre is constantly unobtainable (hold times in excess of 30 minutes, but cuts you off before then anyway) so you can not dispute the figures. There is suppose to be a smart meter there, which should accurately give these details to them. Appalling company avoid at all costs.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews