Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

“Terrible company have been waiting nearly 2 years for this service booked in between 8 and 1 this morning. had a phone call the engineer can not come now!! at 5 to 10. I have already cancelled my policy but they needed to honor this service and it seem they have now got out of it. This company are a disgrace ,a bunch of cowboys, they take your money and provide NO Service!! STAY WELL CLEAR OF THEM!!”

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Posted 4 years ago

“Terrible company left me and my son with no hot water or heating for 4 days spent hours on the phone to them on hold as it's at least half hour wait to get through to a foreign call centre who are rude and find it hard to understand what you are trying to explain to them and then just hang up on you when they feel like it they shut early every night and have training days where you cannot even make contact with them and they are expensive deffo better companies out there and I dknt normally make complaints but they really have drove me to this”

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Posted 4 years ago

“This is just about the app and website. Absolutely terrible! If the app doesn't crash, the website has 'encountered an issue' This has been going on for months which is so frustrating! Simply wanting to pay an invoice or top up electricity is such a chore. BG need to appoint developers who can get this ongoing matter resolved.”

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Posted 4 years ago

“I been with British gas on/off for number of years, now they are by far terrible company now rates have shot through the roof and to top it off if you want to contact them you got to pay to talk to them 0333 number. They ripping you off with pricing and call charges . HANG UR HEAD IN SHAME RIP OFF BRITISH GAS”

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Posted 4 years ago

“I have been calling them since Thursday to let them know about this and each time they will say he will resolve and when I call back, the customer service would ask me to narrate this story again and again. Today is the worst and. I’m at my wits. I’m exhausted, frustrated with kids at home at 8pm with no gas and not able to top up or use emergency”

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Posted 4 years ago

“I have been calling them since Thursday to let them know about this and each time they will say he will resolve and when I call back, the customer service would ask me to narrate this story again and again. Today is the worst and. I’m at my wits. I’m exhausted, frustrated with kids at home at 8pm with no gas and not able to top up or use emergency.”

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Posted 4 years ago

“Hi all just a few words British Gas are a bullying blue chip company. Thay will use bullying tactics to get you money. Stand up to them. If you fight your claim don't renew County Court.”

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Posted 4 years ago

“The worst experience ive ever had just to get a confirmation that i did not want automatic renewal of a homecare policy.. There is no email complaint link and so used their chat line and queued for over 1 hour and cut off... Rang them and queued again for 40 mins and again cut off.. I will never use them again and warn others...just pathetic in this day and age.”

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Posted 4 years ago

“Do not join British Gas. Why? 1) Increased my bills from Winter through Spring into Summer, even though I was using less energy (as we all do, due to it being warmer). Still waiting for a reply to my complaint on that one. 2) When I closed my account they did not even bother to update my bills with a final bill - the last bill showing in my account online is May 2020! So I don't know where I am with to see if anything else needs to be challenged. 3) Wanted to cancel my Home Cover with them, but you can't cancel easily (why not!?) but have to chat to someone online or by phone. Oh, but online chat is unavailable and the phones lines are impossible to through on. 4) Finally, a small thing comparatively, but their website is slow and badly designed. So, I will never switch to British gas again. It seems that it is often the case these that being a big company means being a bad one - too big to care, to big to be troubled if they alienate a few (thousand it seems) customers.”

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Posted 4 years ago

“Had central heating system fitted with mira shower needed it done quickly so used british gas my wife is shielding from coronavirus as she has bad asthma. Where do I start after looking at reviews wish I never used them 1;the man who quoted was british gas new we had no water or heating and knew we needed it done asap but overpriced job for a combi boiler five radiators all piping and mira shower 6500 A contractor came and fitted all this left the place In a mess fitted carpets all left up floor boards not fitted back properly, he caused a water leak by hitting nail in pipe Shower dont work the control unit looks like a 5.99 special from b and m. Pipe work outside all marked Kitchen ceiling has water damage I was working away at the time so he had a easy target my 67 year old wife to fob off Phoned british gas told them I was promised at British gas man to fit not some Mickey mouse contractor Now I'm stuck with a shower dont work and the house in a total mess they will take 72 hours to phone me and upto 8 weeks to come out What a shambles wont use British gas again.”

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Posted 4 years ago

“I changed my home care on there app as I was invited to because they had offered me a better price and I logged into my account and made the change to the next level of cover without any problems and they confirmed by email I was covered however after about 2 weeks my new contact had not arrived and I checked my account via the app it still showing my old level of cover so I tried to contact them and after calling 3 times each time holding on upwards of between 20 to 35 minutes I spoke to an agent who confirmed that change had not been made and actually I was not able to make a change by there app as an existing customer and that the offer was for new customers and the price for me would be additional increase off £12.68 a month on top of the £17.10 that I had been paying. I find that ridiculous that after been sent email confirmation to be told that and also having to have made change via my account it had been accepted and confirmed that this should be the case, so I asked for my account to be changed back to my original cover and the agent said it’s not been changed so that was that so I thought! Next thing I know my account on the app was changed for the higher price with a £60 excess added on. So I had to start calling again and after 4 days it was changed back.”

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Posted 4 years ago

“I paid with my card my and after that direct debit goes up twice without asking me”

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Posted 4 years ago

“What a shoddy set up. Switched to british gas from OVO. Shoddy communication from Day 1, no confirmation of opening reads, told would be billed quarterly, then when I chased bill, told it was six monthly. Had to provide opening read three times, and not acknowledged or registered. Then received bill for 16 days of gas in a 3 month period, and nothing for Electric. They haven't a clue what they are doing, app is useless. Even though cheaper than OVO, i wish I'd never switched, OVO is streets ahead. I can't stand Ineptitude. If I was the CEO reading these reviews i'd be thinking "Damn, my company is useless, i need to address this".”

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Posted 4 years ago

“Hopeless homecare service. Cancelled our yearly check, my parents yearly check, my sons first inspection at his house and my daughters first inspection. You pay the money and they do nothing!!!”

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Posted 4 years ago

“4 months to solve smart meter issues customer services one of the worst o have ever dealt with”

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Posted 4 years ago

“As a BG customer of many years l would like to know why BG has not bothered to contact me regarding a boiler service? I have been a home care customer for a number of years and tryingbto reach someone on the telephone is almost impossible, what happened to customer service, is it time to go elsewhere?”

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Posted 4 years ago

“great service from keir had trouble with taking old watertank away.no problem keir came to mend a light fitting and took it away for me in his van.so happy with service well done british gas.”

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Posted 4 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

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Posted 4 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 4 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

British Gas Reviews