British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have problem with their pre pay meters. In a month and a half I had same problem 3 times and always the gas supply was off because of an error on the gas meter. I've been advised by them to change it to smart meters and now the top up doesn't go through. Again without heating or hot water in the winter time. Their chat helpline is completely useless. Last time I've been told an engineer will come, never showed up. 2 days with no gas. Definitely not recommended.”

Helpful Report

Posted 3 years ago

“not just a very bad service no show twice now even got the wrong address such a time consuming waste of time cant get a meter reading because the meter is no working so they just increase my direct debit by sixty pounds a month really bad company to work with staff always saying i am so sorry”

Helpful Report

Posted 3 years ago

“I arranged boiler service for today. No sign, tried to phone to check, can't talk to anyone direct, automated voice. Horrendous.”

Helpful Report

Posted 3 years ago

“For 6 months they are trying to resolve my issue BG you are useless!!!”

Helpful Report

Posted 3 years ago

“I try to discuss about my bill and try to explain to her but she can’t give me a chance to speak what I went and she told me just listen to me I am not done, When I tray to explain her what she said to me ,she is just disconnected me , she has 0 respect.”

Helpful Report

Posted 3 years ago

“Tha app is not fit for purpose the FQA are not appropriate the telephone wait is always 30 minutes and over and when you finally arrange an appointment they cancel it and do not rebook it ?”

Helpful Report

Posted 3 years ago

“Worse supply energy ever !!!! Stay away from them before they ruin your credit score . My energy contract was time to end and new quote was far away what I expected so decide to move out and go to new supplier . At that time they extend my contract and charge me £130 to leaving. Send me new agreement with I never signed and put my account to recovery agency. My credit score I total ruined and because off them . I never missed and payments and fell that this company is total fraud. Be aware to make sure this No happens to you .”

Helpful Report

Posted 3 years ago

“Awful service. Got an email to phone a certain number to a specific number, only to be told I had been put through to the wrong department and that the correct department for the day, by a customer service representative who had a virtually incoherent indistinguishable strong accent, who spoke over me. I eventually had to shout at her to tell her to shut up and give me a chance to complete answers I was asked. All this after having to wait incredibly long periods and options that does not accommodate non customers. Dreadful - it's no wonder British Gas have the notorious reputation for having one of, if not the worst in customer service. If it was just down to service I doubt the organisation would last long. Good riddance to a company that absurdly has the monopoly in gas energy. A word of advice - if you can - avoid BG at ALL costs.”

Helpful Report

Posted 3 years ago

“Useless.useless.useless. all I want to do is check that I haven't fallen into debit and I can only find payments for may and June 2021. 2021 were in April 2022. Useless useless. As soon as I can find out status of my bill. Leaving you useless lot.”

Helpful Report

Posted 3 years ago

“Poor customer care , most of employees don't have a clue about the procedures in place which results in time waste and dissatisfaction. Since last 5 days seeking help to sort out for a credit because the meter went down and I lost the credit.”

Helpful Report

Posted 3 years ago

“Absolutely diabolical. This morning I was put on hold for 45 minutes 36 seconds to be told I was put through to the wrong department!!! I was then given another number to contact and AGAIN on hold for 45 minutes only to have a representative give a slight giggle to tell me I have been put through to the wrong department. Seeing that I am work does British Gas think its funny to do this to customers????? Please tell me you don't? I would really like a member of staff that you employ to put me through to the correct department about my gas please!”

Helpful Report

Posted 3 years ago

“I have Homrcare for 4 Homecare plans and i have noticed the service has almost become useless. Having to hold for half hour and then being g abruptly hung up by operators that just can't be bothered. Absolutely useless.”

Helpful Report

Posted 3 years ago

“Customer service absolutely awful rang them numerous times waiting over half hour each time in a queue to be immediately cut off on answering, after finally speaking to somebody regarding a extra payment taken on my account was told it was a system glitch and would be refunded but as it was now close to 5pm and they were about to close I was promised a call back the following day. Still waiting!”

Helpful Report

Posted 3 years ago

“Over an hour to answer phone calls staff are poorly trained repeatedly giving out wrong information not worthy of the one star review”

Helpful Report

Posted 3 years ago

“If I could leave 0 stars, I would. Their customer service is absolutely hurrendous and their online systems dont work. Awful company, I'm going to switch to octopus energy.”

Helpful Report

Posted 3 years ago

“Decided to review my DD payments as energy cap going up. cannot find the information I need to calculate future payments although I know they have this in their computer system. recommended payment is out of date and basis for calculating outstanding balance is unclear. I used to work in the BG call centre and I cant use their website. What hope is there for anyone else. PS been to insurance screen at least 20 times!”

Helpful Report

Posted 3 years ago

“We were supplied by Scottish Gas for one week when we moved in, before Octopus took over. They charged £14 for one week's electricity. Fine, whatever, they specifically said there was no bill for gas as we hadn't used any, as per their smart meter. Today they sent their lawyers after us to reclaim '£94 in missed bills' which we never received and were told didn't exist. British/Scottish Gas are scammers. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Chat help staff lock off the chats immediately upon connection. Useless.”

Helpful Report

Posted 3 years ago

“If you are looking for a Homec are contract dont go to BG.They are RUBBISH! Been with them 35 years,2 years ago shifted my fuel to Octopus.Great company!Great customer service. Just about to instruct a local independent to take on our homecare contract after 35 years with BG.BG a poor quality service for the money.My new firm will come out the next day to repair something for £19 per month.Would rather pay more for good service.”

Helpful Report

Posted 3 years ago

“If I could give a minus I would....For such a huge money making business they cant handle the pressure. They want to put prices up but cant sort out their services to cater for it. Terrible company. Just called them to be told that the wait is 10hours and 41 minutes to talk to someone, their website has been down for 8 days, cant even chat to Customer service on their chat button...WTAF!!!!!!!!! As soon as this debacle is over i will be going elsewhere!!”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,208 reviews