British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wanted to speak to adviser before paying bill, unable to contact British Gas by phone, or email, the only response I got was a threatening email mentioning a debt collection company & more threats of being blacklisted.”

Helpful Report

Posted 5 years ago

“They came and changed my gas meter on 16 March 2020. Now I have no gas. When you need gas the most, I could not write down the words to explain how I feel. No one should read that amount of foul language. Why cant there be zero stars or minus stars. One star is far too much.”

Helpful Report

Posted 5 years ago

“Poor services, unprepared employees and poor customer service! At the moment we are using the prepay solution for gas and wanted to change to smart meter. We were told that is possible, an engineer changed the meter, all good at first, then it stopped working. The new representative that came to fix the issue, did not seem interested in finding out what the problem is, he just changed back the meter to the old version. We then needed a new card to be sent in order to top up. He told us there is nothing we need to do, we will receive the card shortly. No card received, called them as we are running out of credit, so no hot water and heating for us, after hearing their complaints about how busy they are!!! they finally realized no one actually sent the card because the guy that changed the meter forgot to include the meter in their database...still trying to sort this out... Maybe they would be less busy if they did a good job from the start not rework 3 times...”

Helpful Report

Posted 5 years ago

“I have moved out from a business premise, I filled a moved out online form, but what I heard from them is they could not validate the Chang and close my account.they need the new person contact them then they can do it. If you want register a new customer you can contact him. But why do you hold me back????”

Helpful Report

Posted 5 years ago

“All I want is to speak with someone to solve a simple problem. It is not covered under FAQ, it can not be resolved online. You put your issue into webchat only to be told there is nobody there and to use the Contact Us page which doesn't exist. On bill payments it puts a telephone number which is unobtainable. One number says they are now closed without giving opening times. The telephone number on this site is also unavailable. Unless your house is about to go bang they make it very to solve a problem. You are better off going to another company”

Helpful Report

Posted 5 years ago

“Agreed a DD for the length of my contract £81) and after a couple of months they put it up to £117, without telling me. I always pay my bills on time and energy contracts are always balanced at the end of each year, but at BG they want to take more and perhaps give a rebate at the end of the year, thus having used my money all year. Using the app and on their website, they don't even have my contract length correct. Contacting 'Customer Support' is virtually impossible. Any communication is always one-way. Live Chats are slow and useless. Get the email address and responses are little or none - Totally useless! Calling them is a forlorn hope”

Helpful Report

Posted 5 years ago

“Would not even give a one star I cost a fortune finally switching goodbye u robbing arseholes!!!”

Helpful Report

Posted 5 years ago

“Please, anyone thinking of using British Gas as your energy supplier think again. They are con artists, and prey upon peoples lack to follow through, to increase their already absurd profits. Their customer service can not speak English and are verbally abusive and hang up on you if you don't agree with them.”

Helpful Report

Posted 5 years ago

“Horrendous customer service! I am a support worker for vulnerable residents & have been trying to sort out a gas meter since November to no avail. Conflicting information from customer service & over an hour on the phone each time I ring & still no resolution. Avoid like the plague!”

Helpful Report

Posted 5 years ago

“I wouldn't even give them one star they are the worst company I have ever had to deal with the customer service I received was appalling and was spoken very rudely. There prices are ridiculous was only in the house 1 month and they charged me over £200. Would never ever suggest going to this company and would strongly advise changing suppliers if already with them they are nothing but money grabbing robbers and do not care at all for their customers AVOID! AVOID! AVOID!!”

Helpful Report

Posted 5 years ago

“British Gas are not protecting their most vulnerable customers. Pay as you go now impossible as outlets to top up have been reduced! Requested meter change to direct debit which took around an hour and a half with someone in Indua! Appointment made for smart meter instead! Can not get connected on the phone as it just cuts you off. Chat line just passes you from agent to agent! What a complete joke of a company! British Gas is no longer British! I’m in no way racist just want to receive good customer service as a valued customer which is not happening these days with this company. Would give zero stars if I could and would not recommend recommend to anyone!”

Helpful Report

Posted 5 years ago

“The company is a humiliation to the Uk . The customers service is in South Africa ... they are con artists on the smart meter the bills are extremely ... Expensive like a mortgage. They should change there name from British Gas to South African gas”

Helpful Report

Posted 5 years ago

“IT SUCKS, SUCH A TERRIBLE COMPANY IN MY WHOLE LIFE. PLEASE NOT TO JOIN THIS COMPANY. THE WEBSITES DOESN'T WORK WELL BUT THEY HAVE NO IDEAS TO FIX. ALTHOUGH I CALL THEM SEVERAL TIMES BECAUSE OF THE SAME REASON, THEY NEVER DEAL WITH THE PROBLEM THAT I FACED. TOTALLY RUBBISH, THEY DON'T HAVE WRINKLES ON THEIR BRAIN. I DON'T WANT TO GIVE EVEN ONE STAR.”

Helpful Report

Posted 5 years ago

“The customer service agent have no k knowledge at all and I have a feeling g they are not from here either they cant even speak in clear manner I wanted speak to so.eone who is based in uk not india omg its changed so much over one year before there were customer agents from actual UK not in nother country.”

Helpful Report

Posted 5 years ago

“I have been in my property for 8 weeks with an electricity bill on £485.00. I’m not even fully living in the property and have no odd appliances that eat energy. Excessive !!also there is definitely a problem somewhere !! British Gas have asked for a meter reading track for 7 days and my account manager from complaints dept was due to call me ...... no call I then called customer service and speak to an agent called Rix . No empathy , complete lack of knowledge regarding the complaint but full of non helpful opinions and very negative and a little sarcastic The only offer was to go on a comparison site and find another provider!! Still no call from customer complaints. So after 25 years with British has changed provider. It’s such a shame as I have been very loyal to the company but obviously that doesn’t work both ways . I would like to say however that Craig in customer complaints was more helpful and understanding. More staff of that quality British Gas!!”

Helpful Report

Posted 5 years ago

“Absolutely dreadful customer "service". Once waited in all day for engineer no show. When I finally got thru next day they said that I had phoned to cancel!! I asked for the recording and asked why would i take a whole day off work and then cancel it! Annual fee rises every year boiler service due last Nov but earliest slot was Feb. Recd conf email that engineer was coming (night before) guess what? Never showed up. Phoned them (15 mins on hold) re-booked me for following week, took ANOTHER day off work - yep! never showed up. Was furious this time told no engineers available and diff dept sends out the conf emails. Finally go service (the engineer was brilliant) then decided to cancel my agreement (u don't need to give notice) did this over phone a week ago& cancelled my DD. They promised me conf letter, called them today - it had not been generated system error. Another person said I wld rec conf email but another said it's letter only! they just can't get their act together and they DO NOT CARE about the customer. Avoid at all costs!”

Helpful Report

Posted 5 years ago

“I am absolutely furious that after taking a day off work, for an appointment scheduled between 10-2, For a smart meter at 1.27 I have been text to reschedule for 13.03, no apparent reason and communication. I run my own business and would never treat my customers with this complete lack of regard it’s appalling. Also as I run my own business if I don’t work I don’t earn! I will be looking for a different supplier that treats there customers with an idiom of respect.”

Helpful Report

Posted 5 years ago

“We had no heat order hot water. Despite having a service contract, the earliest appointment was over 3 weeks away. That is no fun in February. They clearly have no concept of customer service and not enough engineers. The service on my boiler revealed a leak and the engineer fixed it by leaving some kitchen roll to absorb the liquid. Need I say more they need to be investigated”

Helpful Report

Posted 5 years ago

“Got the final bill after I moved home, they have took a payment and then sent me another bill with exactly the same amount to pay as it was on my final bill. Rang them up and been told 3 different stories why it is like that. Been asking to transfer me to manager what they haven't managed to do at all even though I was with them for an hour on the line... Would never ever again use this company always over charge for nothing. And wouldn't recomend it to anyone eather. They rates are the most expensive as well so who are thinking to go to British gas don't..”

Helpful Report

Posted 5 years ago

“Garbage. Could not diagnose a fuauly pump. Want to replace boiler. Avoid them.”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,138 reviews