British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,139 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,139 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So frustrated with BG! , Not sure what else to do other than complain on here although it seems like its a waste of time and nobody at BG will care anyway. They tell me my Home Energy plan is coming to an end , they offer me new 1 year deals where there is actually an INCREASE in Electricity costs. I switch to a cheaper supplier & they charge me 2 exit fees !! Trying to speak/chat online or send complaint proved impossible . They're so arrogant ! .”

Helpful Report

Posted 5 years ago

“Their customer service is diabolical! Every 3 months I'm having to have bills reversed because they've charged to much! At one point, they billed me over £2000!!!! I live in a two up two down terraced house for Christs sake!!! Constantly battling with them about direct debits (which I might add, they are quick to increase and rob from your bank account). For a supposedly reputable company, they are a disgrace. Now to add insult to injury, you can't even speak to someone after 5pm. How the hell is that helpful to someone who works full time? I have been a loyal customer for many years, but will be looking for a new supplier straightaway. I wholeheartedly DO NOT RECOMMEND this company or its services. They should be closed down!!!”

Helpful Report

Posted 5 years ago

“The worst company I've ever dealt with. They are fooling people by their fix prices which go sky high once your with them. I am so unhappy with them and would not recommend them to anyone they just fool people I hate that company forever.”

Helpful Report

Posted 5 years ago

“British Gas Homecare are a complete joke. Trying to get through to them in the first place is a nightmare, they keep you hanging on the phone and then when you eventually get to speak to someone they keep you hanging on again, the sceptical side of my thinking in the hope you'll get fed up and go away. Two appointments made for one of their engineers to visit us, both times we waited in and both were no shows, no phone call from them or anything to explain. Full of excuses when I rang to complain with an offer from them of another engineer coming out nearly a week later!! Diabolical service, don't go there.”

Helpful Report

Posted 5 years ago

“Robbers!! And can’t get hold of them”

Helpful Report

Posted 5 years ago

“Received warm home discount today and was told at the end off last year when it was in my metre I could transfer some over to my gas. They done it no problem for me last year but when I call today they told me they stopped it 2yrs ago!! Everything I said/asked the manager. All he could reply with was I’m sorry for the inconvenience. Doesn’t really help when your asking why you got it the year before and not now.”

Helpful Report

Posted 5 years ago

“3 months waiting for a part Unable to get an answer from British Gas No call back after numerous calls”

Helpful Report

Posted 5 years ago

“Worst company ever .I do not recommend. Only if you like to spend hours and days and weeks of your life on the phone with them bad customer service...3 weeks since I'm trying to get a refund for a top up online that didn't go through my smart meter but they won't return money into my bank account or top up my smart meter ... Sick of so many lies. I don't know if it's the customer's service that is so sh..t or the company who won't allow them to sort out people's problems and make the lie to customers every day.”

Helpful Report

Posted 5 years ago

“6 weeks later still no washer because the contractor is still waiting for a part.Had a so called customer care officer tell me they would like to offer me 50% towards the cost of a new washer.Bearing in mind i have a £50 excess fee so its not 50% its a quarter plus 6 weeks of tooing and froing to a laudrette using a taxi because there isnt a bus service that goes from my house to the laundrette,and as much as i like walking i cant, not with bags of washing.The so called customer care advisor wants me to provide receipts,i think she thinks i havent been washing my clothes just throwing them away and buying new.This is the second time i have had to use my insurance to get washer repaired and believe me anyone considering using british gas appliance cover DO NOT both of my experiences have proven to be awful but with this repair add in a awful appalling so calked customer care agent.Run do not touch british gas appliance cover.”

Helpful Report

Posted 5 years ago

“Stay well clear , high prices !!!!! Forced to use them moving into a property Paid 3 times more on my gas for a month than with my supplier !!! Wouldn’t do anything about it after I complained ! Never again”

Helpful Report

Posted 5 years ago

“Recent low price tariff is amazingly low and many should consider their energy services.”

Helpful Report

Posted 5 years ago

“British Gas said I own then £325 when we've just move in our house, and later had it on my credit score, even though it was the old tenant bill.”

Helpful Report

Posted 5 years ago

“British gas home care is not reliable and dependable. The services are very poor and the staff not good. I will never recommend them for any body. It took three weeks for british gas to repair my boiler. we were left in the cold and my family has to stay in hotel with no apology or compesation”

Helpful Report

Posted 5 years ago

“We have been trying recently to get a reasonable date for an inspection of our boiler and central heating, and we have a Homecare agreement with the company until the 20th March this year. The best date they can currently give is early April. ( now early February) The British Gas contract with us with us will have then expired and therefore they could be considered to be in breach of contract with us. We took our Homecare agreement again after many years with them in 2019, which includes an inspection in the annual period. How do expect expect long term customers to continue with them, when the company operate with limited demolished staff,cannot meet agreements, and this year by normal standards has been a mild one in the South. Any help from British Gas would be extremely helpful. It suggests that the directors of the company and management are very distant from the actual service service they can provide.”

Helpful Report

Posted 5 years ago

“Complete sham of a company. I've waste hours of my life trying to change from prepaid meters to credit meters, only for the engineer to post a note through my door whilst I was in the house telling me he called and no one was home! When contacting 'customer services' i am told the next available appointment is in 2 months. You should be ashamed of yourselves. I would rather pay twice the price for my utilities then use your company again.”

Helpful Report

Posted 5 years ago

“Home Care is an absolute rip off. We paid the fees and had nothing for nearly 2 years. Then when boiler was playing up took a month to get an appointment. Then they said you need a power flush but refused to give an appointment. ‘We’ll contact you when we have availability’ they said - literally. Home Care package is a SCAM. Avoid.”

Helpful Report

Posted 5 years ago

“The new phone times are totally unrealistic, I work full time. had to book holiday time off to be able to phone, the operator didn't understand my problems. Tried " chat " again my problems were not understood. Extremely bad customer service.”

Helpful Report

Posted 5 years ago

“20th of January I ordered a hive outdoor camera to be installed for the 3rd February. 3rd February - No engineer turns up and I end up speaking to 8 different people until a new installation date is booked in for the 5th 5th February - Engineer turns up to install HIVE heating !? I quote "I can't install cameras mate" engineer informs me to wait twenty minutes for the electrician to turn up. 2 Hours later no electrician !? Another 2 hours on the phone to British gas and Hive to be told sorry we booked the wrong job we can get an electrician to you tomorrow 6th February - Electrician turns up, I quote " wheres the camera ?" We were informed that the camera would be delivered with the electrician when they came to fit it. According to the engineer they never carry cameras with them. So after the third failed attempt and my patience hanging on by a thread, I phone to cancel and get a refund. Another hour of being passed from one department to another to be told only the payment team can give you a refund. Can I speak to them then ? The answer a simple no even were not allowed to speak to them. I've never being so disappointed or disgusted at the level of service provided by such a supposedly customer focused company”

Helpful Report

Posted 5 years ago

“Shambolic! New boiler installation booked with definite dates - spent two days holiday off work and no engineers and no joy with phone calls - eventually started three days later causing real stress as had to return to work. My home was treated appallingly, and with little to no respect. Oil type black marks everywhere and bannisters are going to need redecorating as now permeated the paintwork. BG engineers left dirt and incorrectly fitted pipework causing overheating. Had to get local engineer as BG would not sent anyone back for five days. Electrics wrong place, mucky carpets which I had to shampoo. Taken three months for them to totally complete job which should have been finished by 30th October. Claims department very insulting and totally ignorant (wilfully, I would say), in an effort to avoid paying any sensible damages etc. One of the most expensive experiences of my life. They just don't get it! Never recommend them. I could write a very good article in the national press on my experiences here!”

Helpful Report

Posted 5 years ago

“Appliance Cover - The service is atrocious (and that makes them sound too good). December call out (now February), So far no repair. 3 cancelled appointment and 2 engineers, one of whom was not allowed to look at repair as he was only authorised on certain brands! Absolutely outrageous. In no way can I recommend British Gas Homecare. In fact put the money in a savings account and call a local tradesman is something happens. Unfit for purpose!”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,139 reviews