British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No direct person to speak with, all automated charging 20p per min on every number called. My 88 year old mother's boiler broke on the Saturday and she was on the phone for 20 mins and they (automated message) booked an appointment for the following Thusday, meaning she was without heating and hot water for 6 days. I sent an email to the Cheif Executives office and did get a response, and although it has finally been resolved 5 days later (not much difference) it has not been to our satisfaction. Absolutely disgusting.”

Helpful Report

Posted 4 years ago

“The company are inefficient, unreliable, and cause problems rather than solutions. To speak to anyone on the phone or on-line chat takes well over 30 minutes and in my experience no help has been provided and despite making a formal compliant a simple matter has not been resolved nor has the complaints officer replied to 2 more emails or more complaints. I rarely complain but I do when a service let me down badly. As soon as I can I shall leave British Gas but cannot at the moment, ironically, because of thier inefficiencies! I would suggest anyone thinking of changing to British Gas should look at alternative providers!”

Helpful Report

Posted 4 years ago

“Customer service is shocking. You ask to speak to the manager and they basically refuse to come to the phone. AVOID LIKE THE PLAGUE”

Helpful Report

Posted 4 years ago

“Terrible company, cut me off every time I get through. No help!”

Helpful Report

Posted 4 years ago

“If I could give them zero stars I would. I have spent over 3 hours to them being passed from department to department and being hung up on. They will do all they can for you to not phone them, and then nobody you speak to takes any ownership it’s all another departments problem.”

Helpful Report

Posted 4 years ago

“British Gas homecare is an absolute waste of money they come out when they want to. Don’t even consider using it. TERRIBLE SERVICE. They take you money and that’s it.”

Helpful Report

Posted 4 years ago

“Don't even want to comment this company.”

Helpful Report

Posted 4 years ago

“We have Home Care cover that came 'free' with the supply tariff. However, I will not be renewing when it comes to paying for this so-called 'service'. With a broken down boiler, no heating or hot water, we could not get a repair booked for 4 days. Not acceptable during any period , let alone when outside temperatures are -2 to +3 deg C. Called a local firm who visited within 3 hrs of my call.”

Helpful Report

Posted 4 years ago

“Home care?? What a scam. Take money every month and when needed (boiler won’t work with sub zero temperatures outside) British Gas does not answer the phone. Hours later and in excess of ten attempts to speak to British Gas I still have not managed to speak to someone-my boiler still doesn’t work. The website chat does not respond. No email contact. What a scam. Not surprised British Gas are going bust. Do not get Homecare, buy thermal underwear and plenty of warm jumpers and gloves. Welcome to London 2021. Utter disgrace............ Danny, self styled vigilante of truth”

Helpful Report

Posted 4 years ago

“The WORST service I have ever experienced with a company. They got my tariff completely wrong and over-charged me for the whole of my contract and refused to listen to me when I contacted them. They said they booked for an engineer to come out and fix my heating and they never turned up leaving my house cold over Christmas. They are so slow at responding to their customers problems and I will never be using their dreadful services again.”

Helpful Report

Posted 4 years ago

“DISGUSTING My 82 year old mother has no heating and underline health issues. We got an appointment for the next day to have it cancelled two hours later as it was not an emergency JOKE...was told it would be 28/01...or go online and book a local engineer pay them and claim it back from British Gas. Why is my mum paying monthly for cover .”

Helpful Report

Posted 4 years ago

“Phoned British gas regardin the app wouldn't allow me to top up neither gas or electric. Not the first time this as happened and after nearly 15 mins on the phone an agent finally answered. After explaining the problem I was promised an agent would phone me back to assist me in topping up. However the call never happened I'm still no wiser as to why I can't use the app. Terrible service the amount of gas and electric I use and yet I can't get any help at all with this problem. I am now seriously thinking of changing my provider as I can't rely on this app.”

Helpful Report

Posted 4 years ago

“Price increases now upto £120 extra on monthly payments was £136 Now £256 leaving them”

Helpful Report

Posted 4 years ago

“Firstly, British Gas is totally useless if you manage multiple energy accounts, as they do not allow different supplies to be linked up to one email login. On top of this, I was told I could not discuss an account on which my company is named, and was given the incorrect email address to send a letter of authority to on four occasions by the chat team. They've sent an operative to read meters on our site who's read the wrong meter leading to bills of thousands of pounds that have taken months to remedy. They send notices demanding payment without stipulating which energy account it pertains to. Web chat team are rude and ineffective. Prices are among the highest on the market. In short, the UK's worst company, move any and all accounts you can away from them.”

Helpful Report

Posted 4 years ago

“Worst gas and electricity supply ever, after you leave them they send you bills claiming you own this much. Don't join this company.”

Helpful Report

Posted 4 years ago

“I was with British Gas years ago, and all I ever got was threatening letters. I left them vowing I would NEVER go back to them and I haven't. I live in Bristol and I only use DHS Heating Services, tel 0117-924-7200. They recently installed a new boiler and radiators for a reasonable price and did an excellent job. If you have a good plumber you don't need all these repair plans. DHS come promptly and on time. Engineers are polite and hard working. I do not know anyone who has had a bad experience with them.”

Helpful Report

Posted 4 years ago

“Oh fear...putting a bad review on websites is becoming second nature to me now. Wtf has happened to BG??? My hysband has been trying for HOURS to get thru to a person to make an enquiry. Was put thru to south africa (WHAAAAAT????)....she couldn't understand let alone deal with enquiry!!!! Plus had an 'oops' letter telling me they didn't let me know i cd switch to single rate tariff....it is a reflection of what has become of the UK.....Shambles....😭”

Helpful Report

Posted 4 years ago

“Our heating is too high, uncontrollable, and they can’t send an engineer for fifteen days. Bear in mind with the photo submitted that the outside temperature is 4° C... Their South African CallCenter is manned by people who don’t understand English and hang up on people when they can’t do their job.”

British Gas 1 star review on 6th January 2021

Helpful Report

Posted 4 years ago

“Boiler broke down on 2nd January no hot water or heating. We have Homecare with BG so phoned only to have the phone put down on us after a lengthy wait. Person on the other end was not at all interested. Also did live chat again lengthy wait only after a couple chats he disconnected. In both cases we were told the earliest attendance date would be 6th January. We are both pensioners. BG advert for Homcare just appeared on tv has a really good laugh. We will be cancelling our Homecare with them. Would not recommend them.”

Helpful Report

Posted 4 years ago

“I have paid for 2 years of cover and have not received one service visit !! I was text 6 times in one day to say the engineer was on his way but did not turn up !!”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,208 reviews