British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,255 Reviews

5 %

of reviewers recommend British Gas

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Metrics

1.2

Based on 3,255 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas services are not worthy of the name. It is not possible to speak to an agent and this company does not reply to letters even those addressed to Dave Kirwan who is the Managing Director of Customer Operations. I have been waiting for a refund since the end of August.”

Helpful Report

Posted 6 years ago

“I called BG to switch to direct debit when I moved to my new home. They sent an email confirming it is switch and that on every 15th money will be taken out. On 12th, they cut our power, an engineer was sent after calling them, the engineer said that it is still pay as you go and you should top up, they haven't changed it. I call BG again, after an hour of wait on the line, they say that it is credit not pay as you go and they cannot do anything, after 30 minutes of them putting me on hold and waiting, they give me a smart card number to top up, which turns out that it doesn't work. So we end up spending the night without power as they close at 8pm. as I work online, this caused me lose £502 pounds due to unplanned cancellation on my side from the company I work in, so cost me part of my salary. when I called BG, someone called Kyle completely refused taking any responsibility and kept repeating that it was my responsibility to top up, even though I couldn't and they had it on the system that it is credit, and took these incompetent workers more than a day to connect my power. It turns out I still cannot top up until 15th, so after many multiple calls and talking to so many stupid workers in there who don't even know what they're doing, finally someone changes the system to pay as you go. And guess what, I get charged £15 for direct debit, which I didn't use. So this stupid company makes a big mess up, thinking my account is direct debit, cuts my power cause apparently its pay as you go and you need to top up, even after calling, they can't top me up and give me wrong code. this causes loss of income of £502, they don't take any responsibility, when I file a claim, they keep writing wrong information down in their system and end up charging me £15. How is this legal and how is this company still running, it needs to be shut down.”

Helpful Report

Posted 6 years ago

“Last year we waited 18 months for our 12 month service and, this year, we are currently on our third appointment expecting them to turn up.”

Helpful Report

Posted 6 years ago

“They charged me £ 165 a month for electricity. They then told me it was going upto £195. Bulb are now providing my electricity for£95 for the same consumption. Almost all providors are simillar prices. I have complained a week ago and still no reply. My next email is going to offgem.”

Helpful Report

Posted 6 years ago

“I have been paying £165 a month for my electricty for three year. They then sent me a letter to tell me it will be going up to £195.I phoned them and got my kw/hr consumption over the last year. I put this figure into a site which allows you to change provider. I'm now with bulb which is charging £90.Almost all providers are in a simillar range.”

Helpful Report

Posted 6 years ago

“The call centre dont listen,I asked for part refunded from one account they refunded from wrong account, so left me with no credit on gas to use for extra heating for the winter, I then asked for money to be transfered from one account to the other and was told it couldnt be done, now found they have refunded all, so now in debit with one account, and then got a letter today saying my direct debit changed from £50 per month to £141, my quarterly electric bill is only that per quarter, I have sent 3complaint messages and only get a reply saying it may be dealt with in 21 days, as I have to deal with all household stuff, and I have severe anxiety, even feeling I cant do this anymore can anyone help.”

Helpful Report

Posted 6 years ago

“I have had homecare cover for a few years, and it has generally been very good. This year the service seems to have fallen off a cliff. The wait for an appointment is much longer, and there is no guarantee that someone will turn up for the appointment. The website frequently has problems. The phone lines have appalling waits, and when I tried to phone in a complaint, the representative hung up the phone on me. Avoid this service, ignore any reviews from previous years when it was actually decent.”

Helpful Report

Posted 6 years ago

“I am a pensioner in my 70's without heating due to boiler breakdown.I have to wait 10 days before they can visit.Will cancel contract at renewal.In the past they came out within 72 hrs.”

Helpful Report

Posted 6 years ago

“No heating in the house. My wife is disabled and very cold so I went to the website to book a visit since we pay extra for Homeserve and the earliest appointment is 2nd December!!! Thanks a lot! Useless bunch of time-wasters. Don't rely on them.”

Helpful Report

Posted 6 years ago

“Waste of time in an emergency.”

Helpful Report

Posted 6 years ago

“Appalling Homecare experience. Do not sign up for this. They use subcontractors and annual boiler service usually cancelled and rescheduled months later. Absolutely not worth the stress of dealing with this shameful company who mis sell their service. Customer service also beyond bad and usually on ho,d for hours to get to speak to someone.”

Helpful Report

Posted 6 years ago

“Absolute disgrace..... 3.5 hours on hold today to simply change our payment method. Once we eventually got through we were told a simple swap from prepayment to credit meter would not be possible as we want to swap suppliers and can therefore not leave British Gas as our new supplier (scottishpower) cannot take over a prepayment meter! Zero customer service from all involved completely disgusted, I could rant all night, (but won’t)...want to give zero stars but 1 is the least I’m allowed to give!!!!✊🏼💦”

Helpful Report

Posted 6 years ago

“They don’t even deserve 1 star I had no other option they are the worst energy supplier they put me on hold for mor then 50 minutes just to answer a sample question they owe me £198.00 I mad several call and have sent them 3 emails but yet didn’t get refund or any reply from them and now I’m on the phone again an they don’t bother answering my phone I have been doing this from last three months rubbish service going change my energy supplier and advise you to avoid British Gas.”

Helpful Report

Posted 6 years ago

“I had my fuse board updated by British Gas in August 2019 ref:1412011519, since the 25 October I have been complaining about a problem I am having but is simply being ignored. I have had 5 emails and one letter stating they are investigating and will get in touch. The time scale was between 72 hours to 8 weeks, no one have contacted me since. I emailed the CEO Sarwjit Sambhi, but I am not holding my breath for a response. Out of desperation I contacted the engineer who did the work, he did not want to know until I said that I was concerned there may be a fire. He arrange for an engineer to come round. This man turned up stating he was sent to give me a quote for electrical work I wanted carried out on the property, nothing to do with my complaint they just wanted to get more money out of me. I am left wondering if I am dealing with a group of people or robots. This company is a disgrace and should be out of business.”

Helpful Report

Posted 6 years ago

“I had a breakdown cover with them, my boiler breakdown and they had given me appointment after 10 days and then later just day before appointment they cancelled and given me appointment after 1 week There breakdown customer service is very unhelpful Stay away from this company if your heating breakdown you will be without heating for sometime before they can send someone to fix it”

Helpful Report

Posted 6 years ago

“HomeCare annual premium increase 44%+ , earliest annual service appointment is over 3 months away and impossible to contact them on the phone to cancel - I've just stopped by direct debit - absolute joke service - don't kn ow how they stay in business!”

Helpful Report

Posted 6 years ago

“Customer services impossible to talk to anyone. Automated call taker - very limited options - if your query is not in one of these brackets - just goes round in circles even if you say a plain and simple single word. Only thing that works if you need to book an engineer which goes through automatically. If you wish to discuss anything else, don't bother ringing.”

Helpful Report

Posted 6 years ago

“Meters never connest top up takes hours and codes never work over an hour to call and get connected to ne told it will be fixed given new codes and they didnt work 4 hours of the day wasted trying to talk to someone avoid British gas . Absolutely useless .”

Helpful Report

Posted 6 years ago

“Shambles of a company, poor customer service, long wait times, 5 months are starting the switch process from another supplier, they still haven't managed to complete the task.”

Helpful Report

Posted 6 years ago

“I stayed on the phone for customer services for 49 minutes, and gave up.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,255 reviews