British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,205 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,205 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 10th October 2025

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a firm who appear to have global ambitions I think it had better sort out its complaints service and misdirection from it's staff. So you have a strange high bill after a meter change. You complain. You are told that it is British Gas policy to put a hold on the account by staff on the telephone .You get emails saying your account is in arrears, you call BG and are told to ignore them by staff on the telephone. Then six weeks into your complaint still unresolved with not much info on progress, you get an email threatening to turn the account over to a bailiff. You call BG. They tell you there is no hold on the account they do not know why. You pay. Now this is plain malice and misdirection. Make a complaint? Do not trust what staff tell you because by listening you risk a bad credit rating. Good luck if you ask for a SARS..how? Guess it's the good old snail mail. Now, in six weeks I have been to Inda, South Africa, somewhere in Scotland and somewhere in England without leaving my sofa. I have now explained to BG that our contract is broken by their deception and malice and that currently I am on a deemed contract. Can I get figures for gas and electricity per unit on a deemed contract...no...I think they are in breach of certain aspects of the law on the provision of goods and services thus far, as for the financial ombudsman I will put the case forward. So beware.”

Helpful Report

Posted 1 year ago

“British gas is an absolute scam!!they charging as much as they can !its a legal robbery”

Helpful Report

Posted 1 year ago

“Worse call centre ever go out of there way not to help pass you from person to person saying we need to transfer you again and again until you hang up. British gas should be embarrassed.”

Helpful Report

Posted 1 year ago

“They are charging me £60 for something that one of there guys didl they came to check my boiler and he turned my central heating off and never put it back on so when I came to put it on it would not come on so I call them and he told me when he checked it he had turned it off he was here for 5min and now they are charging me £60 that with the home care”

Helpful Report

Posted 1 year ago

“Wanted to transfer energy supply to British Gas (BG) that took forever to process and blamed my previous supplier for blocking the transfer which transpired was a lie. Customer service staff in South Africa are rude and condescending and don’t process your request - you need to call multiple times for an action to be processed. Wouldn’t never recommend or use in my lifetime. Stay away from this atrocious company”

Helpful Report

Posted 1 year ago

“After having to renew my home care agreement and having a engineer come out to fix my boiler issue I received a email on 9 October telling me my home care agreement has been cancelled due to not confirming to current requirements. And they will refund my direct debit payment which I have all ready paid out. This only happened after I had a British gas agent come round and quoted me for a new boiler this was because a engineer advised to do so.I only had my boiler serviced in April and no issue was made known to me”

Helpful Report

Posted 1 year ago

“I have money on my account. No one will answer. A total failure of a company.”

Helpful Report

Posted 1 year ago

“Trying to cancel my late father's account after the house sale. (I'm the executor). 2 hours and 9 minutes on the phone. Hard to hear customer service staff with foreign accents Passed from one dept to another 4 times. Vary poor.”

Helpful Report

Posted 1 year ago

“After leaving British gas because of very poor services, I phoned to enquire about the final bill. 2 days later I received a new email thanking me for becoming a customer, wtf, there was no conversation about becoming a customer. So I stopped this obviously. I raised a complaint asking why they committed fraud by making a contract in my name without my consent or permission, I asked why it happened?, how it happened? and what steps they are taking to make sure this doesn't happen again?. This was 3 months ago. Not a single person has reached out to me to answer any concerns, by text email or phone. I also know they switch an £800 bill to property owners names just just because they contacted them to let them know thier tenant had left. Even though it was explained to them instead of accepting thier mistake after being show evidence they double down telling them they owed this. She has now had to go the ombudsman. British gas should get a negative 10 never mind 1 star. Run, leave this corrupt firm.”

Helpful Report

Posted 1 year ago

“Anyone logging a complaint here, I would suggest you repeat it on Facebook British Gas Incompetence and write to your MP. If enough people do this parliament will order a formal investigation. This is a lot closer than you might think.”

Helpful Report

Posted 1 year ago

“Very good at taking your money ,but trying to ring or make a complaint is a very slow process. Home service didn't even contact me to tell me why my plumber didn't turn up.I waited from 7 am untill 6pm.”

Helpful Report

Posted 1 year ago

“The initial engineer turned the main radiator off and my mum with alzheimers was left in a cold room for 5 days. They missed 1 appointment. The engineer blamed other work. It was corrected on a visit the following day. No apology for not turning up the previous day and the engineer had the cheek to say there was no record of the original visit. He did not call prior to visiting. Avoid British Gas at all costs.”

Helpful Report

Posted 1 year ago

“Rubbish 'smart'!!!! Meters. Old style meters which were installed in 1930's never broke down, I stupidly requested 'smart' meters, worst mistake I ever made. After a couple of years it's broken down. I've called to say we cannot get down to read the meters (sited on the floor in an understairs cupboard) and requested someone to come and read them. Eventually had to ask a neighbour to read them. Couldn't send readings as B G had put me on a different system which didn't accept my password - which I also told the call handler - so couldn't access the account. I mentioned this to the call handler. Two months on and nothing has happened. Why have people at the call centre that can't do the job??? Looking to change provider.”

Helpful Report

Posted 1 year ago

“The British gas app is a waste of time Its so smart it never updates always £00000 Because the smart meter is not compatible with the meters in the house fitted by British gas in the first place Priceless”

British Gas 1 star review on 7th October 2024

Helpful Report

Posted 1 year ago

“Worst company on planet..they are of very low intelligence.. can't even work out a gas bill correctly.. they must have been trained by Diane abbott.no wonder there are 1.25 million complaints.”

Helpful Report

Posted 1 year ago

“One star is 2 much incompetent company can not understand there customer service team ripped me off for 2k phone line cut off 3 times phone put down on me been with them for 30years fed up this them stay well clear BRITISH gas what ever”

Helpful Report

Posted 1 year ago

“Absolute shower of $hit, call centre is in South Africa and while not their fault don't seem to talk to the UK billing department at all and just tell you lies Close your accounts at one”

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Posted 1 year ago

“Attempted to choose EV tariff but online service ( appears error )was down, which often happens, therefore, I rang customer service. BG staff- Nadine answered my call who could not advise what tariffs were available but promised that I will stay in my current tariff until online service. She assured me that a confirmation email will be sent to me before 6pm today. However, I received nothing until 7:30pm. BG’s customer service has always been very poor. Reported many times but nothings’ been done and no improvement made whatsoever! Shame on BG!”

Helpful Report

Posted 1 year ago

“The app is very bad. I would simply like a gas bill to show much I owe and how much I have paid but this app doesn't to provide this basic information.”

Helpful Report

Posted 1 year ago

“Only gave 1 star because I couldn't give 0. They behave like a criminal organization. Worst customer service I've ever experienced, they lie, cheat and steal. They harass innocent members of the public for money that have never even been a customer. They knowingly try to get customers to pay the debts of previous occupants. They break to people's houses. They harass the disabled and elderly. Their prices are disgraceful. Only in the UK would we have to put up with any of this, it would not be tolerated in any other country, but in any other country the politicians would be exempt from owning shares in national power companies that are privatized. Their board of directors should be f**ing jailed. They are a national disgrace.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,205 reviews