Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

British Gas Reviews

1.2 Rating 2,718 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

1.2

Based on 2,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read British Gas Reviews

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 18th May 2024

British Gas 1 star review on 18th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 30th April 2024

British Gas 1 star review on 30th April 2024

81

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely and utterly impossible experience. 4 attempts, before they finally made it. The first excuse was, they couldn't stop because there's a yellow line. The yellow line, is along the main road. There's an entrance and they were specifically told to contact us so we could open the gate for them. The second excuse was that they couldn't find the place The third excuse was that they rang the doorbell and nobody answered. We were literally walking to the door, as we saw them drive off. But because they wouldn't let you have the driver's number, we couldn't even call them. When we finally got them, they did do the job. But my god was it a nightmare. Just save yourself the headache. Unless you love headaches and broken promises.”

Posted 4 months ago

“Avoid like the plague if you want to keep your sanity.”

Posted 4 months ago

“Awful harassment call from British Gas one of their managers Joe - abused me on call. I am shaking”

Posted 4 months ago

“Your app is hopeless. Still showing balance at 12am on 9th even though I topped it up twice since then. Always used to show the updated balance when you topped up. Getting worse not better.”

Posted 4 months ago

“They changed systems messed up an account that was in credit fom day 1 Call centre could not care less keep asking same questions 4 or 5 times then put you through to someone else who does the same questions then put you through to someone else who does the same then hangs up. 30 minutes wasted minute when my acc is fixed i am off even if i costs more (which i doubt)”

Posted 4 months ago

“The worst energy company in the world… The worst energy company in the world who takes pleasure in bullying small businesses. We moved into a new office, and they have appropriated energy bills accrued before we took the office to our business. Every attempt to explain the situation has fallen on deaf ears. They have now resolved to send debt collectors after us. This is shocking and pitiful!”

Posted 4 months ago

“Horrendous customer service. Over charged on my tariff. Hours of waiting to speak to someone only to find they don't have the knowledge to rectify the problem. Put through to another department only to be cut off.. Avoid!!!”

Posted 4 months ago

“Terrible, horrible app. Unable to see gas usage, despite having a smart meter, unable to review history, no indication of winter warmer credits, often have to use old app to get a trust picture. Whoever authorised this release should be sacked,and the developers .need to learn some basic skill in website development. Truly awful. Look at Ovo EDF or octopus. Simple clear apps. Scrap the BG app and start again.”

Posted 4 months ago

“I called them as I have no supply of gas and after getting through security he said " this is how I'm going to help you ". Then he hung up on me . So rude”

Posted 4 months ago

“British gas are absolutely rubbish. They've locked my account and I can't get into my account unhelpful staff wish I wasn't with british gas bad service.”

Posted 4 months ago

“I just want to pay you some money British Gas if you are listening. Please take my money ! Please don't let me spend a fourth day on the phone to you - pretty please. 4 hours of my time is no problem as I don't have anything else to do. And I don't really want to speak to a 7th person if I don't have to - 6 was more than enough. We are on the 4th version of the same bill for the same meter readings but I really don't mind the 4 hugely different amounts as it's only money after all. If the 2 managers who were going to call me back 2 days ago and then again yesterday can find some time in there busy calendar to just take little-ole-me's payment that would be really appreciated and take a huge weight off my mind. I've got my meter readings ready and my debit card waiting. Just give me a call and I can pay you. It's really simple and straightforward - 2 meter readings, a debit card number and no more than 5 minutes of your time is all I ask. Go on........pick up that phone and call me.........please British Gas..........please let me pay my bill....oh go on !!!!”

Posted 4 months ago

“After a horrendous day of speaking to different departments and being cut off three times because the engineer did not turn up l finally got through to a lady called merlene this lady sorted everything for me Can l say for the six people who l spoke to today this lady was the only one who could sort my problem Mrs Shirley Wilkinson”

Posted 4 months ago

“I have been with british gas homecare for years. However this last week I have had an unbelievable experience. The boiler was serviced 6 weeks ago by British gas and given a clean bill of health. The boiler has since developed a loss of pressure so I contacted British gas they sent a contractor out to fix the fault. I was told by their contractor that its to much hassle to fix and that he had asked British gas to quote me for a new boiler which I had not asked for, commission im guessing!!!!!! I contacted British gas and asked for them to send one of their engineers to look at the boiler as it had only just been serviced and not to send a contractor. The engineer turned up today and said the boiler would need to be taken off the wall to fix it, I said that's fine the part is covered under the homecare agreement and then the reply was well the flue is also rusty and they are not available anymore and it might get damaged if i took the boiler of the wall. I mentioned this boiler was serviced 6 weeks ago why was this not picked up that the flue was rusty engineer said we didn't service the boiler it was one of our contractors. Not our problem the contractor British gas uses has been sacked and its your responsibility to maintain the boiler shocked was an understatement. I thought I had a contract with British gas to maintain my boiler, engineers response was the phone being hung up on me. I am now wondering if British gas has contacted all the properties that have been visited by this contractor to check the work that they carried out is OK before they were sacked or maybe I'm the only one who has a rusty flue that is not safe.”

Posted 4 months ago

“Broke my boiler with 'repair'. Was covered with Homecare, refused to repair it as it "wasn't broken" even though it was. Tried to give me a 'deal' of £1200 for a Powerflush. Sent 2 6 foot 4 men wearing sunglasses in Winter into my lounge to intimdate. One insisted on using my toilet. They then sat for hours staring at my front door wearing sunglasses in van, before finally putting a "sorry we missed you" card through the door and claiming they were never there. Then sued me for cancelling my contract.”

Posted 4 months ago

“Omg the worst bar none. Customer service is the wrong name for this shambles. Purposely elusive and a nightmare to get to speak to.a human..... mismanaged and poor .. do not use .”

Posted 4 months ago

“I would never go near this company again! We brought a house in September 2023. British Gas in October sent us a huge bill. On the bill the charges where back dated until March 2022. I have sent in proof that we did not live or own the property until September 2023. They they tried to tell me that the previous owner was not paying their direct debits so the debt is now with us as the new home owners. With the previous owners permission I sent in to British Gas copies of their bank statements which showed the direct debits leaving their account. BG then tried to tell me that they where refunding the previous owners direct debits back to them each month (with no explanation as to why there where refunding the payments). The previous owners bank statements show differently. Two months this issue has been going on. I have been contacting them via email, phone online chat etc. Each time the advisor tells me that they have sorted the issue, thank you for my patience blah blah and yet here we are months later and nothing has changed. Since then BG have tried to put my monthly direct debits up so that the debt is cleared quicker. I really wouldn't advise using this company at all. Their customer service sucks. This morning I was offered a £5 credit to my account for my troubles. What an insult. Hours it has taken of my time so far not to mention the stress of dealing with the advisors.”

Posted 4 months ago

“I have been topping up via the BG app on my phone, but I was realising that some of my prepayments were not registering although the money had been taken out of my account (£120). When I rang BG up they gave me the vend codes for me to sort out manually, the customer service advisor ignored my questions and was rude overall.”

Posted 4 months ago

“The only way I could submit a reading to accommidste changing tariff was by first indicating I was leaving my premises, which I am not, having resorted to using trueflame solid fuel as a principal heat source, when I finally managed to submit a reading it was flashed on screen that the reading was fictitious. Very much a waist if time not like the straightforward BG website if old”

Posted 4 months ago

“The app is useless, & the website seems to crash all the time I’ve tried to submit meter readings but the page just doesn’t load. It keeps taking me round in circles and just showing me my previous meter reads. The chat bot is useless too. Poor show from such a big company.”

Posted 5 months ago

“Have an online account but for some reason have been unable to access it recently. Chat bots and live chat unhelpful. Email replies automated and just suggest using the chat - vicious and frustrating circle. Will change supplier as soon as I can.”

Posted 5 months ago

«
1
2
...
11
12
13
14
15
»

British Gas is rated 1.2 based on 2,718 reviews