British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Care Boiler Plan Bookings cancelled at last minute on scheduled time slot .. Happened to me three times the third today although I have taken a day off . British Gas do not state this at time of the booking that there is a chance your booking will have to be rescheduled on the booking slot you are making as other emergencies may arise Boch take priority over your broken boiler ..”

Helpful Report

Posted 6 years ago

“Have a Hime care plan with British Gas and I booked an engineer out as my boiler was not functioning and kept switching off with a fault ..I phoned for an appointment and was asked if anyone had a medical condition and he was informed that my husband had a bad chest infection at the moment but this was not thought of an emergency call out and do was offers a booking for two days later .iI booked for an appointment today between 12 and 6 pm . I had two missed phone calls within 20 minutes on my mobile around 2pm and upon ringing the number back the number had a recording advising it was ‘British Gas ‘and it’s not urgent and will call soneother time . I myself then rang up British Gas to find out why I had a call whether it was to do with my repair and was told ‘yes ‘it was to do with a reschedule as other people took priority over my appointment as they had medical conditions ,so we have been without heating four days with my husbands chest infection ongoing yet that’s not counted as someone who is a priority but on the scheduled appointment have been kicked off to ‘reschedule ‘the appointment after having taken time off work . There is a bank holiday so my appointment would have been rescheduled for when I could get time off again in a weeks time . After complaining I have been offered £30 for broken appointment and an engineer has been rescheduled again for today don’t know what time for an emergency as I have now told them again husband still has chest infection and has medical condition .The reason why I have been cancelled and rebooked as emergency is I failed to tell them that he also had a medical condition apart from his chest infection .The chest infection on its own is not a ‘high risk ‘according to them . This is not the first time they have done this either to me ..It’s happened before so saying it only happens occasionally does not sit with me . My complaint is why when I have taken time off work have I been cancelled at the last minute to make appointment for somebody else ? Surely this should be pointed out at the time of booking the appointment that although ‘we are booking this appointment your appointment may be cancelled at the last minute due to an emergency elsewhere ‘ When one takes a homecare contract out with them one should be informed of this then as well . For this I have to award British Gas ‘one’ star and am sure it will keep happening .I am not the first and the last to happen to . The engineers themselves are excellent it’s just the office staff making these appointments that are to blame and the management for letting it happen . British Gas is a large company and can afford to employ enough engineers to do the emergency call outs . I am paying an excess of £60 a repair as well so it’s not like it was a free repair . Head Management need to listen to the customers to avoid making changes to these last minute reschedules .”

Helpful Report

Posted 6 years ago

“what's up with you all? british gas give me energy totally free of charge! I've set up 2 dd's, tried to pay online and even offered them a bribe to accept payment but for over a year they've refused to take my money. so I'm going to use the money to buy a headstone for my wife who passed away.”

Helpful Report

Posted 6 years ago

“The worst gas supplier ever, much much better deals elsewhere, being with British Gas is like throwing your money down the drain. terrible customer service, there website is always full of problems, as i write this review they are having problems with their website right now.”

Helpful Report

Posted 6 years ago

“Thirty years as a customer of BG/Scottish Gas and I have left as I don't believe they provide a decent annual service. They say they don't check the condensing tank on the combi boiler-pity the tank is right at the front and the build up of sludge was obvious.”

Helpful Report

Posted 6 years ago

“hi ! i have to saying must be all older mature nasty woman at British gas/electric operator's must be all they are cruelities & troublies creators for customers by picking because they all must be knowing any customers related to gas/electric services they have to providing necessary needed services to all customers without creating any excuse & for not to providing insert which's not wright & must be damaging gas/electric providers reputations too !”

Helpful Report

Posted 6 years ago

“hello ! i have to saying high tuned algelic voices representing thick headed stupid person's researching only for picking & anoying customers by bombarding unnecesary questing supposed so for understanding but picking for not providing good services insert's she's must be dummy blonde her's name's must be anneta or henriette ? at 105 customers service's operator which's must be damaging British gas/electric reputations by trouble creator witch's like operator at emergency services also jointed gas & electric providers altogether confusing for customers rather ?”

Helpful Report

Posted 6 years ago

“Ah British Gas ! Years ago I moved from Eon to British Gas because they promised me to upgrade my electric unit, 10 years down the line, have they done so? NO; I had a vaillant bran new combi BG totally broke, one can still see the trace on the outside bricks, during a yearly check one of their engineers broke one of the pipes and water was pouring down, another engineer then came and put a label saying dangerous, they left me in the cold for more than 2 weeks during winter, I am an elderly, after their repairs it was never the same the combi wanted more water but when one opened the valved it then regurgitated by the outside overflow pipe, I only got 200 compensation. I now had to buy a new combi and no british gas will not touch it, I am now also leaving them. As far as I am concerned they are one of the worst organisations, full of pretentious claims with nothing to prove they are able.”

Helpful Report

Posted 6 years ago

“Robbers. Never again will i recommend or join this company again.”

Helpful Report

Posted 6 years ago

“Never ever such stressed dealing with British Gas!!! My husband and I just move into new house, need change to smart meter, I called them everyday early morning, they have no clue what they doing!!! ask me send documents to their email which I sent week ago, they still said not received!!! Drive me mad!!! We put 90 pounds, because we can't bear there are no gas and electricity in our new house, but it is the old owners account, which we ask for refund, British Gas seems never know how to deal with this too!!!!!!”

Helpful Report

Posted 6 years ago

“I asked British Gas for my refund of £140.31 for my gas five weeks ago now and i am still awaiting for them to send it when i last phoned them the lady said call back in a few days and we will cancel that chq but it would take four more weeks for a new chq to be sent out how can a company do this when you how them money you have 14 days to pay so why can they do the same cant wait to leave this company.”

Helpful Report

Posted 6 years ago

“Bully boy tactics with the belief that just because you bought a house from someone else, you still wish to use their services. Life is all about choice. Who ever you are, dont go with British Gas, they're clueless and rude.....”

Helpful Report

Posted 6 years ago

“Absolutely awful company to have to deal with. Being hard of hearing, but without a textphone, there is no way of contacting them. No email address, the Live Chat is always busy. I have no customer number and have never seen a bill from them. Moved to them earlier this year, wish I hadn't”

Helpful Report

Posted 6 years ago

“British Gas installed a new boiler for me just under a year ago - it came with a 5 year guarantee apparently. However, the guarantee only remains valid from years 2 thru 5 if you sign up for a boiler service each year. (current cost with BG is £78 per annum) They didn't tell me that!! They are misleading the public!!”

Helpful Report

Posted 6 years ago

“Absolute theives! Moved into a new build apartment which was electricity only, British Gas was the supplyer. We decided after 1 month to find a cheap supplyer as we knew BG was a dear company, after we started with a new supplyer we received an estimated bill from BG of £113 for the month. I rang them and said I don’t want an estimated bill as I’m no longer with you,I’d like a final true bill and not a guess. They said they would get back to me with a final bill ASAP. A couple of more weeks went by and then I received a letter off a debt collecting agency with a late payment fee on as well as charges for the debt collectors. I rang BG and they said the first bill I got was a final bill even though it said estimate on it and I was promised a final bill. I seeked advice and was told I’d have to pay, including the late payment fee even though it was not my fault. Absolute daylight robbery, myself or any of my family will never go near this dreadful company again. Disgusting!”

Helpful Report

Posted 6 years ago

“3Times I gave theme matter readings by phone and online,STILL DIDN'T GET MY BILL. I try to do this today, I talk with a person who ask me 4times post code.. and couple times name..finally I said my metter readings again, so will see, finger cross I will get this time my bill. It shouldn't be like that.”

Helpful Report

Posted 6 years ago

“Absolutely ridiculous, for 3 years they are setting up a payment plan and still harassing me for as little as £103 to pay (letter, calls, messages, you name it) after they told me they STILL don't have a payment plan. Moving supplier”

Helpful Report

Posted 6 years ago

“Waited 30 minutes on phone to set up payment plan.”

Helpful Report

Posted 6 years ago

“Appalling service from British Gas- first they sell me the wrong product and then they take a double payment for same product. I received an apology and small sum for the first issue but got the roundaround on the duplicate payment despite my exhibiting my bank statements.After some advice from FOS I got my refund from my bank but no thanks to British Gas. Avoid, avoid, avoid! I will never use them again...”

Helpful Report

Posted 6 years ago

“Paid £40 per month to find after a year of cover I wasn’t covered to have my boiler repaired when it’s faulty, I really recommend this cover as British Gas out to fleece you.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,209 reviews