British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently moved to British Gas (Nov 18), signed up early Jan 19 for the smart meter install for both Gas & Electric. Engineer booked for the 15th March. Took a day off work, and the engineer never showed up. Spoke to the idiots at the call centre who initially sent they had no record of the planned date, then after I kicked up a fuss they suddenly found the booking and offered no explanation as to why they cancelled it but told me to take another day off work so that they could 'plan' (but not guarantee!) a new installation. Told them no, they have to install either on a evening or at the weekend at times that suite me and not the other way around - they refused to do this, so i'm now going to take my business elsewhere - shocking service yet not really surprised based on the reviews here! British Gas you truly suck!”

Helpful Report

Posted 6 years ago

“Over the past 18 years I've paid about £4000 in homecare charges called out twice. Once for simple fix once for a drain block for which today I received an invoice for £50 Which is the price I would have paid a plumber for the call out anyway. Unbelievable the biggest rip off ever. Cancelling today. Everyone be warned.”

Helpful Report

Posted 6 years ago

“One star because you can't leave 0 stars. We're told in moving to new property in June that we couldn't have a smart meter fitted because of the positioning of the gas meter within the house - we thought fair enough thay makes sense. So agreed on quarterly payments. The last contact we have had in any form from this shower of idiots was one bill from November. So imagine out surprise on Monday when we arrived home to find our locks had been taken off TWO door and a PREPAYMENT METER installed with no previous contact by letter, phone call or email. No warrant provided, no details of an application for said warrant and the relevant court proceedings for us to contest it. No payment plan offered absolutey NOTHING. Not to mention where have they installed it... in the exact place we were told wasn't suitable for a smart reader because it is UNREADABLE at the height it is. Even with our large stepladders you have to navigate under one door frame and continue up into the gap between the external porch door and the internal flat door - not exactly convenient. No prepayment card left for us or sent out, no leaflet provided so what happened when we'd arrived home at 8pm - THE GAS HAD RAN OUT. Called the first gent was sympathetic but just suggested we had to go out and buy a card and top up. So there we go it's now 8.30pm and I've had to trail round numerous stores with my two year old finding one of your cards for it to be registered then on getting it up the road to start it in the meter it doesn't work. Then managed to reach someone absolutely helpful who was APPALLED at the situation we'd been left in given my other half has two medical conditions that we could contest on having a prepayment meter fitted in the first place and we also have a young child. Also said rht this is the normal proceeding for arrears that have been going on for a year or more... weve only been with this disgusting company since June. She was able to send an engineer out within the hour who was very pleasant and he himself couldn't understand why we had been fitted with one of these godawful things and were being left in the s*** basically because nobody bothered getting back to us on Monday (systems are down you can't speak to anyone at all). Will be contacting today and fully intend on taking this further. Not that we'll get anywhere because the majority of the company sound like a bunch of yes men to the money grabbing powers that be up the top. AVOID ABOUT AVOID.”

Helpful Report

Posted 6 years ago

“British Gas home care is rubbish . In fact it’s a scam It’s total rip off . Please don’t take it”

Helpful Report

Posted 6 years ago

“British Gas have made my life a nightmare since 2015! Too many of their mistakes to write them all down, and still ongoing Issues now. They Have and still are causing me so much stress. They are liars, bullys and incompetent theiving Bastards I hate them with a passion!!”

Helpful Report

Posted 6 years ago

“They read my meeter wrong. Charged me £3,500 for one month electricity. Will not compensate me for bank fees on returned direct debit. Moving supplier!”

Helpful Report

Posted 6 years ago

“An engineer broke into my flat and I had to get a locksmith as he had damaged my lock. It took 2hours for a locksmith to attend and I was £70 out of pocket. British Gas refuse to refund my money when I gave them receipts”

Helpful Report

Posted 6 years ago

“Due to a technical error they are unable to attend my property 2 months after signing up. I will never take a policy with them again. I am now asking for a cancellation and will use someone reliable and local next time.”

Helpful Report

Posted 6 years ago

“I am appalled by how British Gas has been scamming me over the last year. I live in a 1bed flat alone. I have a broken boiler that has not worked for over 2-3yrs. I hardly cook and I am away a lot at the weekends. I am out at work all day every day. My tariff used to be less than a £100 every 3 months for over 5 years. Since then they have put me on a fixed contract for about £74 a month. 6 months ago they claimed that I owed almost £300 due to their error in meter reading between 2-3 months IN THE SUMMER TIME. I refused to pay it because: 1. They did not write to me to inform me of their error 2. They didn't explain how I consumed so much energy when I am consuming even less since having a broken boiler... This month they have charged me over £200 and I have been told that my monthly energy bill will be £210 a month. Can someone please make it make sense? I am switching to another company but I just wanted to warn all of you. British gas is a scam. I can no longer trust them. Worst company ever! Clapham Lambeth.”

Helpful Report

Posted 6 years ago

“Last week, I provided my meter reading for British Gas for both electricity and gas. I am on a combined energy supply but then received a bill on 26/02 for solely gas. On 27/02, I received two more bills: one for gas, with a different figure than the previous day's, and another for electricity. I contacted British Gas who were unable to help me, saying they would look into it and contact me today (28/02) at 5pm. 5pm came and went and so I had to ring British Gas myself. 50 minutes later, and I was told that they were working on my account so could not provide me with more information - but will supposedly ring me back. The operator could, however, tell me that I should have received a combined bill and not two separate ones... Given that they were unable to ring me at 5pm today to say this, I do not trust that I will be receiving a phonecall this evening.”

Helpful Report

Posted 6 years ago

“Tried to notify BG on line due to a house move. Was OK up to a point then it asked for a number that I "would find on any letter we have sent to you". As they had sent no letter I tried to email but the website said "No email available". So I phoned only to go through the recorded message robot to be then told there was a queue of between 50 and 1 hour 15 minutes. I now know why my shares are worth half of what they were when I bought them. I thought things would improve when pretty boy Gavinson left but no. No surprise that customers are deserting them in droves.”

Helpful Report

Posted 6 years ago

“Very expensive, and what happened to plain English, the bills are almost impossible to understand.”

Helpful Report

Posted 6 years ago

“by a system fault I paid my bill twice ( which would come to a whopping 720£) , I called them & I asked for immediate refund providing my bank account details, instead they billed my account again "up to date" without issuing an actual bill which suppose to come quarterly & ripped more than £200 off my monthly budget against my will, scammers”

Helpful Report

Posted 6 years ago

“So much wrong with them don't know where to start”

Helpful Report

Posted 6 years ago

“My mother died suddenly last April and I handled probate. Although her account was with Sainsbury energy, it's really British Gas behind the scenes. When it came to completing probate after selling her house, I gave the final electricity and gas readings. I was told that I was due a refund, which didn't surprise me as my mother had the heating on 24 / 7 and for 6 months I just had it ticking over for a couple of hours a day. They issued the refund, I completed the probate accounts, dished out money to beneficiaries and drew a line under it. I then got a bill, which I ignored as I assumed it was an error, followed within days by a threatening letter from BG about retrieving the money. I wrote a complaint letter which also asked why was I given a refund if the estate still owed money? This was sent to appropriate people at Sainsbury and BG. No response. I then complained to BG via their website. You get an automated response saying they will respond in 3 days. No response, so I sent the complaint in every day for 3 weeks. No response. After an extremely stressful year dealing with my Mother's death, handling probate and having to deal with a nasty money grabbing relative, I didn't need this unnecessary stress from BG. Someone from Sainsbury eventually phoned me today. It turns out that BG "forgot" to bill the estate for 2 months, the refund should have only been for a couple of quid and therefore I had to pay the rest. I explained that probate was completed and the bank account closed and surely as it was their fault they'd write it off. No, and the only compensation I'd get - sorry "gesture of goodwill" was £20. I have had confirmation in writing from them that (1) they used estimates to close the account - even though I'd given them the final readings (2) They got the dates wrong and (3) I was given incorrect information, and they still get off scot-free. There is no "punishment" for being incompetent. So I am going to have to pay the bill as the other beneficiaries won't chip in. I am frankly disgusted that due to an error on their part, BG is hounding me for the money, and won't take any responsibility for their incompetence, especially when dealing with a dead customer's account. Shame on you BG. Shame on you.”

Helpful Report

Posted 6 years ago

“I last made payment to my account October 2018 for £68.61. This was a reduced value where previously I had been paying more on a payment plan set up by yourselves. I made my payment monthly, confirmed by checking the balance online. Nov, Dec and Jan balanced showed zero at which point I made an enquiry to you regarding the balance. I received an email from agent Sachin Pagare on 14th January stating the balance was zero and they would bill me soon. I have now received a bill for £334.17. I called this evening to discuss this and spoke to an agent called Shianay? Her explaination was something along the lines of if a customer asks how much they owe they are told zero until a bill is generated. So, of no use at all in actual fact. If I ask how much I owe you for the energy I have used, I expect to be given an accurate balance/amount owing. What is the point of a monthly plan? And when did you tell me that this would change? When I took umbrage to this explanation the agent said it sounded like I was trying to get out of paying my bill. When I challenged this, she disappeared off the call and disconnected.”

Helpful Report

Posted 6 years ago

“Bmwould give no stars but this review doesn’t let you. British Gas are thieves BEWARE!”

Helpful Report

Posted 6 years ago

“Soon after moving into my home, a letter from British Gas arrived in someones name. I returned the letter stating " not known at this address". Unknown to me at the time, it was a letter confirming a switch. I only realized this when my energy supplier telephoned me. They said they were unable to stop the switch, and I would have to call BG and explain there has been a mistake. I called them and they said they would only speak with the person named on the letter. I explained I had no knowledge of him and he most certainly does not live at the address. They would not accept this. I informed them that I was the owner and will only pay for bills in my name and suggested they put an end to the switch.. They refused claiming a request has been made. I told them if they wont do as I request, which is correct, then there is nothing further I could do. I was not planning on arguing with them or wasting time on the telephone at my expense. In the meantime my supplier was on my back and I was stuck in the middle. After more calls to BG ( my supplier kept saying I have to sort out the mess) , they agreed saying someone requested the switch at my address in error. The woman stated " well, it can happen" to which I said " well you could thought that when I told youd in the first place, but you chose to harass me". She offered £10 for my time and call expenses. I, not so politely told her where she could place that tenner, and the sun wont shine on it, ever. What an insult after causing so much distress and wasting so much of my time. BG is rubbish and I will never be a customer of theirs even if they were the cheapest. Horrible company and they recruit staff to match. I was never a customer, and never intended to contact them. I was drawn into the mess. Such is life that a big company like BG can easily harass people who have nothing to do with them even, and they offer a pittance to compensate their mistreatment of someone simply going about their own business, not looking for problems, nor doing anything to create problems. They are an utter disgrace.”

Helpful Report

Posted 6 years ago

“Booked a "one off repair" for 8am to 1PM online. Called at 11, to check as I had not heard. They had "lost" my booking (despite the confirmation email being in Junk mail) then told me engineer was late. At 1 I called and Egineer had cancelled me as he had no time, replacement would be out by 15.30 Called at 16.00, and no engineer booked to come out. This all for the low cost of £89.00”

Helpful Report

Posted 6 years ago

“I had a homecare plan with British Gas. had an appointment with an engineer on tuesday followed my night shift between 8-12. had to wait to be told there were no engineer coming to my home but one will attend in the afternoon but still nobody turned up. they gave me the next appointment the following friday from 8-6pm. Had to wait for the whole day and nobody turned up. Called BG 3 times during the day and was reassured that the engineer were on their way. final phone call after 6pm and the customer service advised me that the job has never been sent out. i am really disappointed for the service.”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,209 reviews