British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,254 Reviews

5 %

of reviewers recommend British Gas

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Metrics

1.2

Based on 3,254 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to get through to british gas most of today and have been told on each call they are so busy that wont answer any calls at present.well thats great news if your busy sod the customer.british gas look after your world what a load of B------”

Helpful Report

Posted 5 years ago

“I have been on the phone over an hour and has been the most well wasted time. Problems encounter especially with James from Moving houses 1) I recently moved into my house and I asked them to hand me over my account number so I can go with a provider that give better rates, but it seems that I am stuck at least 10 days without my consent to pay their rates until they need to get all details right. Which is their own logistic way of doing things. Not mine. Why do I have to be stuck with rates I do not want to pay? 2) I have explained that the current meter read includes consumption of the previous ownership but they mentioned no worries we will now what was the consumption before you moved in. False had to get back on this otherwise I would have expected a higher bill. 3) Gave them all the reg numbers, codes, bar codes etc from the meter yet they were asking for some that I did not have and told me that is my duty to find the one they were looking for. Asked for an email acknowledgement that I have to stay for 10 days with British gas even though I do not want but James did not want to provide this confirmation. Asked then to speak with someone else but refused for the reason that I will be told the same thing. Worst ever possible experience.”

Helpful Report

Posted 5 years ago

“Literally the worst company. Customer services in South Africa lie through their teeth to get you off the phone. No interest in their customers whatsoever. Lack of training and understanding of their own business. Absolute shambles of a place”

Helpful Report

Posted 5 years ago

“The ask for multiple readings and then fail to send a bill. Their call centre is in SA! It is impossible to speak to someone.”

Helpful Report

Posted 5 years ago

“Thet are awful. I have British Gas Home Insurance including home emergency cover. Its 6 days since heating broke down. You cant have a job if you gave to follow up with them. The worst i have dealt with. Absolutely save your money. DO NOT USE BRITISH GAS HOME INSURANCE!”

Helpful Report

Posted 5 years ago

“I am a home care customer. Boiler stopped working thursday and the first availavle appointment was Sunday. They called Sunday morning to cancel the appointment but when I mentioned my partners health condition and 6 year old they said they'd sent emergency engineer between 7pm and 12pm. Engineer turned up. Boiler dripping water by this point. He made it secure - completely disconnected it and put a sticker on it saying danger dont use and left... i paid £60 for this on top of £420 per annum as a home care 2 customer. Still no hot water, no central heating and no follow up. Shocking service. Do not go with British Gas.”

Helpful Report

Posted 5 years ago

“I pay cover for my boiler every month. Terrible costumer service. First they been late half year for safety boiler check. enginner broke my boiler now I dont have heating and hot water. They are too busy to repair what they broke. They booking appointment and on appoitment day they cancel it. Already two times. Its second week I am without heating and hot water. They charging a lot of money but giving nothing.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Pose clear debt what last people life but there ant still taking all my gas left me with 0.66p I have to clear debt what ant mine what joke don't join them call centre in India rude people”

Helpful Report

Posted 5 years ago

“Boiler broke down today. No heating or hot water. I am signed up to their Home Care Agreement and therefore phoned their emergency repair number. After speaking to a member of staff I was told the soonest an engineer could attend was in 4 days time. This is not an acceptable time frame for an Emergency call out. Shocking service. Would not recommend this company to anyone.”

Helpful Report

Posted 5 years ago

“Very bad experience, I switch to British Gas late October,they promised to swap my smart meters to normal meters, the agreed to change after 28 days ,now time arrived for the change they want me to pay around £ 130 for each meter. When I asked why I wasn't told about the charge before I joined their answer was they only talk about the charge when booking appointment for fitting, which I find misleading. Unfortunately energy suppliers are ripping people off and are full protected and supported by the government.”

Helpful Report

Posted 5 years ago

“Gas has threatened me!!! BGas has threatened me that if I do not allow them to install a smart meter they will move me to a more expensive plan. This is after expressing my concerns that house fires have been caused by I Proper installations and no utility company has accepted liability for any of the fires. Also if you have a smart meter then it may be difficult to swap suppliers as the meters are not comparable. I was also promised a free combi service and this offer has disappeared. I should have stayed with Scottish Power!!!!”

Helpful Report

Posted 5 years ago

“I own a chip shop we use British gas for years I supposed to be charged Quarterly bills usually around £500.00 they are charging me this monthly now with out letting me I did phone them to tell them I received a letter from them that was dated November last year . Also not received my bills on time and they sending me debt collector Arvato to retrieve there money it's a scam I beginning to think”

Helpful Report

Posted 5 years ago

“Service cancelled 1 day before it was due even though it had been booked for 2 months. Can only rebook fir March. This is a joke! Definitely cancelling my Home Service contract.”

Helpful Report

Posted 5 years ago

“Terrible, I've been trying to get through for weeks, been told when phone up by the worst automated call system in the world that if I have an emergency to say that and I'll be put through, otherwise if I have not got covid and its not an emergency you are on your own. So I shout the word emergency, and tell it yes I have an emergency. Then it takes me through the process and at the end say "good bye we are unable to deal with your call". They are constantly making errors on my bill with random credits then debits to balance, with no real explanation on there.”

Helpful Report

Posted 5 years ago

“My father in law who is 80YEARS OLD AND BECOUSE HES LATE AT PAYING HIS BILL YOU STICK £25 ON TOP ITS DISCUSTING WHEN THERE A COVID ON ANDHES ASE TO GO TO POST OFFICE TO DO IT VERY BAD WAY TO TREAT YOURE CUSTOMERS”

Helpful Report

Posted 5 years ago

“If you are thinking of switching over from your current provider to British Gas! DONT DO IT!! Worse customer service with people who hang up. They don’t provide no electricity or gas! The switch over is a nightmare a month on and counting !! Aaaaand on top of it all! They still take your money! Stay with your current provider as they will never be as bad as British Gas!!!!!!!”

Helpful Report

Posted 5 years ago

“Don’t touch homecare, because they do NOT care. Once again my annual service has been cancelled, lunch time the day before. The new date given is after, yes after the end of the contract date! Their customer service people just keep passing you to other people, can be rude and unhelpful. Using Covid as an excuse. I will not be renewing my contract.”

Helpful Report

Posted 5 years ago

“my 74 yr old mum had to wait 4 days with no heating or hot water and made over 5 phone calls to be lied too its a disgrace they have no duty of care towards her we had to spend iver £150 pounds for portable heating so she stayed semi warm dont waste your money with home care plan its a massive con”

Helpful Report

Posted 5 years ago

“canceled my boiler cover was less than impressed with being charged £60 for no fix of boiler was told by thier engineer that the water in my system was the cause of problem surprise surprise as we are not covered for this i spoke to my own engineer who said this was rubbish and water in my system was fine a common excuse from British gas to get them out of fixing proper fault”

Helpful Report

Posted 5 years ago

British Gas is rated 1.2 based on 3,254 reviews