Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“Had central heating system fitted with mira shower needed it done quickly so used british gas my wife is shielding from coronavirus as she has bad asthma. Where do I start after looking at reviews wish I never used them 1;the man who quoted was british gas new we had no water or heating and knew we needed it done asap but overpriced job for a combi boiler five radiators all piping and mira shower 6500 A contractor came and fitted all this left the place In a mess fitted carpets all left up floor boards not fitted back properly, he caused a water leak by hitting nail in pipe Shower dont work the control unit looks like a 5.99 special from b and m. Pipe work outside all marked Kitchen ceiling has water damage I was working away at the time so he had a easy target my 67 year old wife to fob off Phoned british gas told them I was promised at British gas man to fit not some Mickey mouse contractor Now I'm stuck with a shower dont work and the house in a total mess they will take 72 hours to phone me and upto 8 weeks to come out What a shambles wont use British gas again.”

Helpful Report

Posted 5 years ago

“I changed my home care on there app as I was invited to because they had offered me a better price and I logged into my account and made the change to the next level of cover without any problems and they confirmed by email I was covered however after about 2 weeks my new contact had not arrived and I checked my account via the app it still showing my old level of cover so I tried to contact them and after calling 3 times each time holding on upwards of between 20 to 35 minutes I spoke to an agent who confirmed that change had not been made and actually I was not able to make a change by there app as an existing customer and that the offer was for new customers and the price for me would be additional increase off £12.68 a month on top of the £17.10 that I had been paying. I find that ridiculous that after been sent email confirmation to be told that and also having to have made change via my account it had been accepted and confirmed that this should be the case, so I asked for my account to be changed back to my original cover and the agent said it’s not been changed so that was that so I thought! Next thing I know my account on the app was changed for the higher price with a £60 excess added on. So I had to start calling again and after 4 days it was changed back.”

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Posted 5 years ago

“I paid with my card my and after that direct debit goes up twice without asking me”

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Posted 5 years ago

“What a shoddy set up. Switched to british gas from OVO. Shoddy communication from Day 1, no confirmation of opening reads, told would be billed quarterly, then when I chased bill, told it was six monthly. Had to provide opening read three times, and not acknowledged or registered. Then received bill for 16 days of gas in a 3 month period, and nothing for Electric. They haven't a clue what they are doing, app is useless. Even though cheaper than OVO, i wish I'd never switched, OVO is streets ahead. I can't stand Ineptitude. If I was the CEO reading these reviews i'd be thinking "Damn, my company is useless, i need to address this".”

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Posted 5 years ago

“Hopeless homecare service. Cancelled our yearly check, my parents yearly check, my sons first inspection at his house and my daughters first inspection. You pay the money and they do nothing!!!”

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Posted 5 years ago

“4 months to solve smart meter issues customer services one of the worst o have ever dealt with”

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Posted 5 years ago

“As a BG customer of many years l would like to know why BG has not bothered to contact me regarding a boiler service? I have been a home care customer for a number of years and tryingbto reach someone on the telephone is almost impossible, what happened to customer service, is it time to go elsewhere?”

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Posted 5 years ago

“great service from keir had trouble with taking old watertank away.no problem keir came to mend a light fitting and took it away for me in his van.so happy with service well done british gas.”

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Posted 5 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

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Posted 5 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 5 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 5 years ago

“they have closed the customer service line there is no chat facility I have put up my bill 30% without warning and automatically renewed it and I cannot get through to anyone one to stop it or amending it was very expensive to to cover a small fault with a years annual HomeCare at £300 I should have just gone to to a plumber to fix it it it was a small fault and then I wonder been tied in for 12-months stay well away from this this oversized company that can't cope with its customers”

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Posted 5 years ago

“We joined BG in May ‘19 and the first seven months seemed fine. Around Xmas they began doubling the monthly DD without writing, or writing and confirming a lower amount. I reclaimed and paid manually to protect my mortgage payments. Battled on to correct estimated start readings. Maintained original payment schedule and initiated leaving early June with a modest credit on the accounts. Received three bills in mid July (after account closure) claiming I owed £154, then £194, then £249. On receipt of first bill, asked BG to prove the debt. Despite regular contact and repeated requests, it failed to do so. In Sept, BG placed 3 late markers on my credit file for the disputed debts (2 gas and 1 electricity), which has derailed an ongoing mortgage application. Raised a claim with ombudsman and discovered that BG had placed us on the standard (most expensive) tariff and backdated this to January, that BG had also increased the debt to £336 added an additional £28 ‘debt recovery fee’ and forwarded to a debt collection agency during investigation by the ombudsman. This is contrary to FCA sourcebook guidance. I have received no justification for the increases after account closure. The markers have reduced my mortgage offer by £80k-£100k and forced us to radically downscale our aspirations. Instead of looking forward to buying our dream home with our two small children we’re are struggling to raise enough to even remortgage our current home! Even after being forced to pay hundreds of pounds in disputed debt in full (on a without-prejudice basis) to its debt collection agency, British Gas refuses to remove the late markers. After following BGs advice to escalate to the ombudsman, BG refuses to speak to/correspond with me on the matter. I am left hundreds of pound out of pocket and essentially unmortgagable! Taking out a British Gas contract ranks amongst the worst decisions I’ve ever made. It’s no exaggeration to state that British Gas have ruined my family's dreams! COME ON, British Gas, do the right thing and remove the late markers. Don't punish my children for the dispute you have with me!”

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Posted 5 years ago

“The worst company ever! Terrible rude customer service people. An engineer came to service the boiler last week after 21 months, it's supposed to be an annual service, but I am told I am not entitled to any refund. After 3 days the boiler has broke we have had no heating and no hot water since 17th Oct and I cannot get an engineer to come out till the 21st Oct. My husband and I are both OAPs but we are not classed as priority........ Your a Joke BG. As soon as my contact runs out I will be switching, you don't deserve loyal customers. Steer clear!”

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Posted 5 years ago

“Harass for paid bills. Rude scumbag employees. I hope they go bust or cut half their useless staff.”

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Posted 5 years ago

“We based in Leicester, we live in a private house, amd british gas turn off our gas because of a debit of previous tenant, we called them, amd they told us they send us the accredit, bit we are still without fas from wednesday, and i have fever at 39, not a serious company, I hope you will not chose this company. Very bad customer service, embarassing way of managing the emergency, leaving people without gas in october.”

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Posted 5 years ago

“Final bill with BG was incorrect. Been going on for 6 months now and I have proved beyond reasonable doubt they have charged around £80 in excess of what it should be. No response other than threats from the company. Their dedicated complaints line is not monitored and leads to FAQs only. Thought Ombudsman might help to get BG to at least look at the issue but frankly O behave like a subsid of BG. Instant denial is the tactic used. Problem what problem ? So in the end you are forced to pay an incorrect amount, no discussion just pay up or we'll damage your company using the credit score system is what they say.”

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Posted 5 years ago

“Awful. Cost to call, long wait, got through and person sounded like they were calling from the fourth dimension. Finally got my address across then after 45 minutes of waiting and paying their line cut off and couldn’t even both to call back. Disgrace. Be ashamed”

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Posted 5 years ago

“The engineer visited us on Wednesday to identify the problem, returned on Thursday with the part fitted it, but then identified a further problem. He returned later that day at 6.00pm to fit the last part and stayed until after 7.30pm to complete the job. Amazing committment to the job, and such a capable and nice guy - fantastic service. (If only British Gas had the ability to give feedback directly on their web site apart from complaints)”

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Posted 5 years ago

“Absolutely awful customer service abusive and really horrible advisors over the phone really bad attitude behaviour nasty patronising sarcastic shouting and yelling over down the phone to me talking down to me like I was a child really shocking many times I've been left in tears over the way I was spoken to was beyond awful there was one male advisor over the phone to me who was so very very nasty the way this person spoke to me was unforgivable and really uncalled for. I had a few British gas advisors speaking to me as a disabled woman really shocking and been passed around 4 5 6 7 times talking to different advisors past from piller to post left on the phone 45 mins for them to cut me off I then spend another 35 40 50 mins again on the phone for then for me to gone on to the wrong department. I've been left without heating my gas fire broke no body from British gas wants to know they said that they cant help me as I'm a private tenant not landlord I've been left without heating for 10 days now no other forms of heating at all. British gas dont want to know but yet I'm supposed to be top piroty with them not any more I'm now leaving British gas after 4 years being with them because of their customer service its beyond shocking really rude unpleasent staff over the phone. No apology no letter explaining to me why I didnt get any apology from rude unpleasent horrible staff over the phone. Customer service as really gone down hill. They are not recommended at all I have put in several complaints this year about british gas and yet no one has written to me by email or by letter no response with british gas at all. Shocking behaviour shocking customer service 0 stars”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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