Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

“I have been calling them since Thursday to let them know about this and each time they will say he will resolve and when I call back, the customer service would ask me to narrate this story again and again. Today is the worst and. I’m at my wits. I’m exhausted, frustrated with kids at home at 8pm with no gas and not able to top up or use emergency”

Helpful Report

Posted 5 years ago

“I have been calling them since Thursday to let them know about this and each time they will say he will resolve and when I call back, the customer service would ask me to narrate this story again and again. Today is the worst and. I’m at my wits. I’m exhausted, frustrated with kids at home at 8pm with no gas and not able to top up or use emergency.”

Helpful Report

Posted 5 years ago

“Hi all just a few words British Gas are a bullying blue chip company. Thay will use bullying tactics to get you money. Stand up to them. If you fight your claim don't renew County Court.”

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Posted 5 years ago

“The worst experience ive ever had just to get a confirmation that i did not want automatic renewal of a homecare policy.. There is no email complaint link and so used their chat line and queued for over 1 hour and cut off... Rang them and queued again for 40 mins and again cut off.. I will never use them again and warn others...just pathetic in this day and age.”

Helpful Report

Posted 5 years ago

“Do not join British Gas. Why? 1) Increased my bills from Winter through Spring into Summer, even though I was using less energy (as we all do, due to it being warmer). Still waiting for a reply to my complaint on that one. 2) When I closed my account they did not even bother to update my bills with a final bill - the last bill showing in my account online is May 2020! So I don't know where I am with to see if anything else needs to be challenged. 3) Wanted to cancel my Home Cover with them, but you can't cancel easily (why not!?) but have to chat to someone online or by phone. Oh, but online chat is unavailable and the phones lines are impossible to through on. 4) Finally, a small thing comparatively, but their website is slow and badly designed. So, I will never switch to British gas again. It seems that it is often the case these that being a big company means being a bad one - too big to care, to big to be troubled if they alienate a few (thousand it seems) customers.”

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Posted 5 years ago

“Had central heating system fitted with mira shower needed it done quickly so used british gas my wife is shielding from coronavirus as she has bad asthma. Where do I start after looking at reviews wish I never used them 1;the man who quoted was british gas new we had no water or heating and knew we needed it done asap but overpriced job for a combi boiler five radiators all piping and mira shower 6500 A contractor came and fitted all this left the place In a mess fitted carpets all left up floor boards not fitted back properly, he caused a water leak by hitting nail in pipe Shower dont work the control unit looks like a 5.99 special from b and m. Pipe work outside all marked Kitchen ceiling has water damage I was working away at the time so he had a easy target my 67 year old wife to fob off Phoned british gas told them I was promised at British gas man to fit not some Mickey mouse contractor Now I'm stuck with a shower dont work and the house in a total mess they will take 72 hours to phone me and upto 8 weeks to come out What a shambles wont use British gas again.”

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Posted 5 years ago

“I changed my home care on there app as I was invited to because they had offered me a better price and I logged into my account and made the change to the next level of cover without any problems and they confirmed by email I was covered however after about 2 weeks my new contact had not arrived and I checked my account via the app it still showing my old level of cover so I tried to contact them and after calling 3 times each time holding on upwards of between 20 to 35 minutes I spoke to an agent who confirmed that change had not been made and actually I was not able to make a change by there app as an existing customer and that the offer was for new customers and the price for me would be additional increase off £12.68 a month on top of the £17.10 that I had been paying. I find that ridiculous that after been sent email confirmation to be told that and also having to have made change via my account it had been accepted and confirmed that this should be the case, so I asked for my account to be changed back to my original cover and the agent said it’s not been changed so that was that so I thought! Next thing I know my account on the app was changed for the higher price with a £60 excess added on. So I had to start calling again and after 4 days it was changed back.”

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Posted 5 years ago

“I paid with my card my and after that direct debit goes up twice without asking me”

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Posted 5 years ago

“What a shoddy set up. Switched to british gas from OVO. Shoddy communication from Day 1, no confirmation of opening reads, told would be billed quarterly, then when I chased bill, told it was six monthly. Had to provide opening read three times, and not acknowledged or registered. Then received bill for 16 days of gas in a 3 month period, and nothing for Electric. They haven't a clue what they are doing, app is useless. Even though cheaper than OVO, i wish I'd never switched, OVO is streets ahead. I can't stand Ineptitude. If I was the CEO reading these reviews i'd be thinking "Damn, my company is useless, i need to address this".”

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Posted 5 years ago

“Hopeless homecare service. Cancelled our yearly check, my parents yearly check, my sons first inspection at his house and my daughters first inspection. You pay the money and they do nothing!!!”

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Posted 5 years ago

“4 months to solve smart meter issues customer services one of the worst o have ever dealt with”

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Posted 5 years ago

“As a BG customer of many years l would like to know why BG has not bothered to contact me regarding a boiler service? I have been a home care customer for a number of years and tryingbto reach someone on the telephone is almost impossible, what happened to customer service, is it time to go elsewhere?”

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Posted 5 years ago

“great service from keir had trouble with taking old watertank away.no problem keir came to mend a light fitting and took it away for me in his van.so happy with service well done british gas.”

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Posted 5 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 5 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 5 years ago

“ABSOLUTE DISGRACE !!! absolute disgrace when people are struggling because of covid... spent hours on phone and online chat to explain why I was struggling to pay.. don't believe the bull about they are here to help... how did they help me ? they said they would enter my home with a warrant and change the meter to prepaid... and sent debt collectors round... THEY DO NOT GIVE A TOSS...... THEY ACT MORE LIKE THE GESTAPO THEN AN ENERGY COMPANY... DISGUSTING !!!!!”

Helpful Report

Posted 5 years ago

“they have closed the customer service line there is no chat facility I have put up my bill 30% without warning and automatically renewed it and I cannot get through to anyone one to stop it or amending it was very expensive to to cover a small fault with a years annual HomeCare at £300 I should have just gone to to a plumber to fix it it it was a small fault and then I wonder been tied in for 12-months stay well away from this this oversized company that can't cope with its customers”

Helpful Report

Posted 5 years ago

“We joined BG in May ‘19 and the first seven months seemed fine. Around Xmas they began doubling the monthly DD without writing, or writing and confirming a lower amount. I reclaimed and paid manually to protect my mortgage payments. Battled on to correct estimated start readings. Maintained original payment schedule and initiated leaving early June with a modest credit on the accounts. Received three bills in mid July (after account closure) claiming I owed £154, then £194, then £249. On receipt of first bill, asked BG to prove the debt. Despite regular contact and repeated requests, it failed to do so. In Sept, BG placed 3 late markers on my credit file for the disputed debts (2 gas and 1 electricity), which has derailed an ongoing mortgage application. Raised a claim with ombudsman and discovered that BG had placed us on the standard (most expensive) tariff and backdated this to January, that BG had also increased the debt to £336 added an additional £28 ‘debt recovery fee’ and forwarded to a debt collection agency during investigation by the ombudsman. This is contrary to FCA sourcebook guidance. I have received no justification for the increases after account closure. The markers have reduced my mortgage offer by £80k-£100k and forced us to radically downscale our aspirations. Instead of looking forward to buying our dream home with our two small children we’re are struggling to raise enough to even remortgage our current home! Even after being forced to pay hundreds of pounds in disputed debt in full (on a without-prejudice basis) to its debt collection agency, British Gas refuses to remove the late markers. After following BGs advice to escalate to the ombudsman, BG refuses to speak to/correspond with me on the matter. I am left hundreds of pound out of pocket and essentially unmortgagable! Taking out a British Gas contract ranks amongst the worst decisions I’ve ever made. It’s no exaggeration to state that British Gas have ruined my family's dreams! COME ON, British Gas, do the right thing and remove the late markers. Don't punish my children for the dispute you have with me!”

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Posted 5 years ago

“The worst company ever! Terrible rude customer service people. An engineer came to service the boiler last week after 21 months, it's supposed to be an annual service, but I am told I am not entitled to any refund. After 3 days the boiler has broke we have had no heating and no hot water since 17th Oct and I cannot get an engineer to come out till the 21st Oct. My husband and I are both OAPs but we are not classed as priority........ Your a Joke BG. As soon as my contact runs out I will be switching, you don't deserve loyal customers. Steer clear!”

Helpful Report

Posted 5 years ago

“Harass for paid bills. Rude scumbag employees. I hope they go bust or cut half their useless staff.”

Helpful Report

Posted 5 years ago

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