British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,248 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,248 reviews

Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hard to get in contact!!!!”

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Posted 3 years ago

“I’m looking for another provider was paying £65 per month for gas & British Gas increased it to £252 per month. I have reported them they are ripping people off. I’m looking for another provider. And those people in customer service, well there not like customers service staff years ago ther useless”

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Posted 3 years ago

“I wish to give 0 for all experience since I'm with that useless service.”

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Posted 3 years ago

“This company is purely working on profitising every working class and middle class British families. Explained my situation with them and their inept customer services team could only spell out the handbook to me. Charging business rates on domestic consumers and unhappy unwilling to engage in any legal explanation as to how this happened.”

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Posted 3 years ago

“Bad customer service, I have moved to another Energy provider.”

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Posted 3 years ago

“A disgrace of a company. Profits over customers every time!”

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Posted 3 years ago

“All they use are foreign call centres, people you try to speak with do not understand you and vice versa. Absolutely shambolic.”

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Posted 3 years ago

“Everything!”

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Posted 3 years ago

“Awful customer service, rip-off prices. Keep well away!”

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Posted 3 years ago

“The gas app is useless can’t even get to message anyone doesn’t keep you up to date”

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Posted 3 years ago

“I accidentally topped up my electricity instead of gas..my last £99..they could not refund nor transfer it to my gas..ridiculous”

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Posted 3 years ago

“Awful experience with them. I moved over to a Smart Meter and because of how rubbish their app and IHD was, i had no idea how much electricity I was using at all. Their app has literally been faulty for about 18 months!! Their boiler cover was equally as bad.”

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Posted 3 years ago

“Really wish I could put minus how hard do you have to make it to send meter readings.cannot do it in app chat is worse than useless and don't go there with phone dreading my next bill as I don't know the last time they took an actual reading it's a disgrace .”

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Posted 3 years ago

“Stay away from british gas, they have 0 regard for their customers. Waiting times on the phone are ridiculous and when you do get through you can hear everyone else's conversation, can never get a direct answer it's always "il speak to my supervisor" I enquired about some help due to funds avaliable for top up and having 2 kids at home, they advised people can only get help once in 12 months however when a family member called they said it was 3 months, so I genuinely think they make it up as they go along”

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Posted 3 years ago

“Trying to get hold of British Gas is useless. Their online chat always says there is no one available to chat and when you call they don't seem to have any clue of what they are doing. The woman I spoke to today had never even heard of what I was asking about and being British Gas, one of the biggest suppliers of Gas and Electric, I think this is absolutely disgraceful.”

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Posted 3 years ago

“I made a complaint and they closed it down without informing me, probably to improve their stats. Twice they said they would send me a letter about the complaint with their final decision and this turned out to be lies because no letters have been sent. I am contesting the final bill and In the meantime they have said that they will pass my so called dept of £104 onto a debt collector despite there being a complaint outstanding. I cannot take it to the Ombudsman until they give me a final decision. Stuck between a rock and a hard place.”

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Posted 3 years ago

“Very poor service they couldn’t find fault engineer not turning up rebooking appointment several times nearly three weeks now fault still with boiler I will be canceling my policy please avoid”

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Posted 3 years ago

“Moved into flat and needed gas meter to be uncapped thought of joining British Gas and found that the customer service is in Africa all that happens is the advisors cannot understand or speak English and you get put on hold all the time totally useless and waste of time ended up talking to proper customer service with octopus and decided to go with them instead I’m glad I did as British Gas I wouldn’t recommend to my enemies!!!!!!!!!”

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Posted 3 years ago

“Non existent customer service. Unable to pay bills as automated line won’t work. They are constantly sending payment demands and extra fines for non payment a week after we have paid in full. No itemised bills sent, just demands for money. And we can NEVER get through to speak to anyone to find out what is going on. Pulling our hair out!”

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Posted 3 years ago

“Very disappointed with the customer service,not attending the customer call and unable to contact even after waiting for 1week....very dissatisfied”

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Posted 3 years ago

British Gas is rated 1.2 based on 3,248 reviews