British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful in every way!! Tried to make a smart meter appointment online, unable to do so for over a month as it is just oops it has gone wrong!! Made one on the phone (after over 1 hour's wait) 2 weeks ago for today (10/10/22), but they did not turn up. Waited another hour on phone to be told I had no appointment and now they have none available! What a shambles of a company this is!!!”

Helpful Report

Posted 3 years ago

“BG doess not have an email address for questions or complaints, they do but only to reply and say that they cannot identify your email address and you have contact them by phone Monday to Friday between 9-5 which is impossible for people working during those hours or on the chat where is always says “ the teams are busy at the moment” or you can write them a letter. Why does BG not have a complaints email address? They only have a postal address. It takes longer and cost more to send a letter for the customers and company as well, although I believe the company expenses are paid by the customers as well. This must be a very expensive service to run. Also, the letters can get lost. Would not using an email address be more effective, less costly and better controlled by the company as the emails should be automatically recorded?”

Helpful Report

Posted 3 years ago

“I don’t know how I can give no stars!!!! If it wasn’t for them taking over my last provider I would never of chosen such incompetent liars!!! I have been given so much wrong and incorrect information is unreal!!! Couldn’t even speak to a manager as wasn’t allowed!!! Yes I did lose my temper in the end. But after 5 wks of lies and just nothing from them it offset my anxiety. Would not recommend to anyone!!! Don’t b fooled!!! I urge anyone to go to another company. But as things are at mo. I’m stuck!!!”

Helpful Report

Posted 3 years ago

“They did set up a direct debit 9 months ago without acknowledging me and have been charging me for a property that I do not live in it. This is theft. How many people are being charged without knowing????”

Helpful Report

Posted 3 years ago

“Cannot get in touch, Web page just goes " Oops page reloading" Even the computer bots are unavailable. Very very disappointed with this company”

Helpful Report

Posted 3 years ago

“Absolute Waste of time”

Helpful Report

Posted 3 years ago

“Hard to get in contact!!!!”

Helpful Report

Posted 3 years ago

“I’m looking for another provider was paying £65 per month for gas & British Gas increased it to £252 per month. I have reported them they are ripping people off. I’m looking for another provider. And those people in customer service, well there not like customers service staff years ago ther useless”

Helpful Report

Posted 3 years ago

“I wish to give 0 for all experience since I'm with that useless service.”

Helpful Report

Posted 3 years ago

“This company is purely working on profitising every working class and middle class British families. Explained my situation with them and their inept customer services team could only spell out the handbook to me. Charging business rates on domestic consumers and unhappy unwilling to engage in any legal explanation as to how this happened.”

Helpful Report

Posted 3 years ago

“Bad customer service, I have moved to another Energy provider.”

Helpful Report

Posted 3 years ago

“A disgrace of a company. Profits over customers every time!”

Helpful Report

Posted 3 years ago

“All they use are foreign call centres, people you try to speak with do not understand you and vice versa. Absolutely shambolic.”

Helpful Report

Posted 3 years ago

“Everything!”

Helpful Report

Posted 3 years ago

“Awful customer service, rip-off prices. Keep well away!”

Helpful Report

Posted 3 years ago

“The gas app is useless can’t even get to message anyone doesn’t keep you up to date”

Helpful Report

Posted 3 years ago

“I accidentally topped up my electricity instead of gas..my last £99..they could not refund nor transfer it to my gas..ridiculous”

Helpful Report

Posted 3 years ago

“Awful experience with them. I moved over to a Smart Meter and because of how rubbish their app and IHD was, i had no idea how much electricity I was using at all. Their app has literally been faulty for about 18 months!! Their boiler cover was equally as bad.”

Helpful Report

Posted 3 years ago

“Really wish I could put minus how hard do you have to make it to send meter readings.cannot do it in app chat is worse than useless and don't go there with phone dreading my next bill as I don't know the last time they took an actual reading it's a disgrace .”

Helpful Report

Posted 3 years ago

“Stay away from british gas, they have 0 regard for their customers. Waiting times on the phone are ridiculous and when you do get through you can hear everyone else's conversation, can never get a direct answer it's always "il speak to my supervisor" I enquired about some help due to funds avaliable for top up and having 2 kids at home, they advised people can only get help once in 12 months however when a family member called they said it was 3 months, so I genuinely think they make it up as they go along”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,208 reviews