British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,253 Reviews

5 %

of reviewers recommend British Gas

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1.2

Based on 3,253 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“British Gas where do I start, January 2022 bills paid everything good since then I have submited readings and they have put a Higher estimated readings up until July and by then they reckon I owe £600.00 pluss, I phone them up estimated wait 30 mins hang up send an e-mail nothing, write a letter of complaint nothing I decide to change suppliers and decided to phone customer service waited 30 mins hang up,decide to try again and hang on the line till they answer finally I spoke to one of the most helpful and friendliest customer service agents ever, Her name is Susan Miller working from Edinburgh she sorted out my problem made sure everything was updated, sent me an e-mail of what she had done the lady was absolutely amazing if I had spoken to her first time I would still be a customer.. BRITISH GAS THIS LADY SHOULD BE PUT IN CHARGE OF YOUR CUSTOMER SERVICES WITHOUT DOUBT THE BEST AROUND. for Susan Miller I give 5 stars more if I could, for the rest 0”

Helpful Report

Posted 4 years ago

“Totally impossible to speak to anyone person to person forced to us “chat”. Passed from person to person, spend nearly an hour on “chat” trying to find out the most perfunctory question”

Helpful Report

Posted 4 years ago

“Impossible to get in touch with the company. I send accurate meter readings, I receive a reply saying that for whatever reason I can't be billed for that reading. I keep receiving emails asking me for a reply from a NO REPLY address so even if I wanted to send the meters photos I can't, and it is IMPOSSIBLE to speak to a human being via chat, email, or phone! One only gets reply from a bot that gets you nowhere.”

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Posted 4 years ago

“Awful. The single worst company I have ever had to deal with. An absolute disgrace. If possible, avoid these shysters at all costs.”

Helpful Report

Posted 4 years ago

“Have to say this is the worst app I have used. Down all the time. No up to date usage. British gas get your act together”

Helpful Report

Posted 4 years ago

“The app doesn't work it is very slow and when I get in it is always at 0000 so never know what the balance is my gas meter is not working there is no power to it the smart meter isn't that smart if you can't tell if the meter is not working I would like it taken out and your customer services are appalling no help at all spent hours on the phone to be told try again tomorrow think it is time to charge suppliers as been as you are to busy to help prices going up and you do nothing to help when there is a problem iv complain about the app on many occasions and its still the same the not so smart meter will be out side on the door step better come and get it before it rains”

Helpful Report

Posted 4 years ago

“The Cyber-Prime app is a great tool for parents who want to protect their children from viewing inappropriate content online. With this app, I can monitor my child's internet usage and make sure they're only viewing age-appropriate websites and material. I'm grateful to have this peace of mind, and I know other parents will be too. Thank you Cyber.Prime.com”

Helpful Report

Posted 4 years ago

“App and website still not working to check how much you have on your meters over a year later. Clearly not bothered to fix them. When I got pleurisy due to them cutting out my gas because my Smart Meter screen and app were showing that I had £15 on my gas when in fact I had nothing (So their fault) they said that someone will come the next day or two to turn my gas back on (I couldn't do it myself due to disabling health problems... With pleurisy on top of that). I had to scream cry over the phone to get them to turn my gas on the same day (It's been hours of pain in the middle of winter without heating. And I was on their priority services register due to disability. They don't care). Now they were supposed to, a week ago, refund me £100 for what I had on my gas and electricity before moving house, and they were supposed to change my meters to my new place, plus delete my old address account. They didn't delete my old address account until I called them to ask why they haven't done that. They didn't refund me. And they put my neighbour's meters as my meters. And on top of that they told me that they'll call me back the same day, but three days later and they still haven't called me back. Huh... Seems to be a clear sign... Ableist much? No care towards disabled people. And clearly no care towards elderly people from the reviews that I read either (I don't have experience on the elderly side, I believe them though).”

Helpful Report

Posted 4 years ago

“Their telephone line sucks! The staff answering the phone is extremely unprofessional. Do not use their service!!!”

Helpful Report

Posted 4 years ago

“i wish i could put less than a one star...I advised them of my financial difficulty with the energy increase. I was advised don't worry change to pay as you go and you can pay your outstanding bill weekly as you top up. So far this has been the worst nightmare possible. My gas is ok but the electricity they has cocked up and not changed it over. I have been calling them daily speaking to seven different people and no one has fixed it yet. And even though they know it's there fault they have today sent a letter saying a debt collection company is going to call at my home and they will charge me £39 for this. I have lodged complaint after complaint. How can i resolve and pay through my meter if they can't do the easiest thing - switch my account across. I even have the top up card for the electricity they sent me. British gas get your act together before i go to a solicitor for harassing text and emails.”

Helpful Report

Posted 4 years ago

“there is only one word to use to describe them bloody uselessafter two new gas meters two new electricity meters still dont have a smart meter that works in the house but they say that they can get readings i now intend to send the meter to the chairman and maybe he can sort it out the company is a joke a laughing stock just like a lot of issues in this country nobody gives a dam”

Helpful Report

Posted 4 years ago

“Totally useless you can’t even talk to anyone when you have a problem ie moving house etc they say they will call back but don’t”

Helpful Report

Posted 4 years ago

“Very bad service very not helpful and wasn’t interested in sorting my query for me and my 2 kids dissatisfied and our circumstances”

Helpful Report

Posted 4 years ago

“Incompetence and inefficiency at it's most profound. Found out after several months we were on estimated bills. Requested technician, several weeks later and having to wait in all day and turf out everything in order for the meter/comms hub to be seen for him to look at a light and say he can't do anything. Its a known fault, why didn't someone say on the phone to check; it would have taken 2 seconds, rather than waste my time, the technicians etc. To exercurbate it further, to try and complain is painful in the extreme. The complaints email and even the CEO's are apparently full and returned, unread! I finally get a reply and it was totally unacceptable. This is a disgrace, totally incompetent, inefficient and this needs to be addressed. I'll now have to wait another several weeks to get this resolved - totally unacceptable!!! Charlie W”

Helpful Report

Posted 4 years ago

“1) I have wasted hours waiting to speak about the astronomical bill. 2) I have received 2 emails on the same day. One charging for debt payment if I don’t pay and the other saying they will take my payments thru direct debit that I had set up. 3) one person with incomprehensible dialect spoke and took all details for verifying the customer details and then said he’d check and if I could hold for 2 minutes. It’s been 45 minutes of listening to cacophonous music and repetitive messages of how good BG etc. The guy just disappeared and my questions remain unanswered. It’s the worst possible experience from any service company on the planet!! And then they have the audacity to say abusive behaviour will lead to call disconnection . Obviously there are millions of customers who have either abused them already or are seething with rage wanting to abuse them but restraining themselves and being civilised suffering in utter agony. The absolute pitts!! They should be awarded the Worst company in the world recognition.”

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Posted 4 years ago

“Spoke to a helpful man couldn’t have done more very good service.”

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Posted 4 years ago

“Absolutely terrible service from the stone ages!!!! Their smart meter doesn't work but they won't replace it and openly admit there are no engineers in the area for months to come and have a look at it. As a result they are guessing our energy bill. Because we technically have a smart meter we aren't allowed to submit our own readings for better accuracy unless I sit on hold for 45 minutes during my working day because they don't take calls outside of Mon-Fri 9-5! I can not believe that during this period of increasing energy costs that a supplier is not taking ANY ACTION to help support customers. LITERALLY all it would require is the option to submit a meter reading online if your smart meter is not submitting readings. Even raising a complaint is difficult as you equally have to wait on hold or write a letter - no email address offered as a simple solution to raise concerns or get a quick response!!”

Helpful Report

Posted 4 years ago

“I have informed them twice of change of tenant on live chat since July 5th. Frustrating that you cannot speak to anyone to give them this Information. Have been waiting for my final bill after given them the meter readings twice! Then got a letter with a £13 charge for late payment that they reassured me had been cancelled and my account closed.! I got home today to a letter threatening me with a debt collector! Fuming is not the word!! 2 hours on live chat again sorting it out. Third time lucky and approx 5 hours of my time wasted sorting it out! Totally useless customer service in my opinion why can’t you just speak someone! Absolutely JOKE!!!!”

Helpful Report

Posted 4 years ago

“Totally useless customer services. On the phone again for an hour trying to get the meeter reconnected. Still no progress said the engineers will call to arrange an appointment. They said this 4 weeks ago. Still no electricity at the house.”

Helpful Report

Posted 4 years ago

“What went wrong, I’m with the wrong rubbish and contactless company In the world ,they are not just slow they have stopped There bills seem to be very fast ,no problems there .in the event I can Contact them I shall be cancelling my account”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,253 reviews