British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,129 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My meter broke on a Friday night at 5.30 rang nobody answered the phone so no gas or heating overnight fast-forward to Saturday since 0800 I've been answered twice given numbers to deadlines been hung up on once ,finally managed to get an engineer book between 10 and 2 didn't show now back to not been able to get through again so no gas for the weekend due to a busted meter .sad thing is I have to keep going round and round until they answer . I give British gas 1 start only because you don't have a minus box, they don't even resemble a 1-star company”

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Posted 2 years ago

“After waiting several days:Engineer came to fix my heating. Tme slot 8am- 1pm, just made it! Had to hurry as too many other jobs lined up. Didn't have tme to check system working OK, but did go through new thermostat controls. BG need more engineers.”

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Posted 2 years ago

“So frustrating for a reliable honest customer that just wants to keep on top of their bills. British Gas took over nabuh which we were on our payment plan over £300 in credit. In the move our £300 has gone missing. We want to go back on pay as you go. Still not resolved. No direct debit set up. My husband has rang on numerous occasions and it’s still not resolved an they keep saying IF WE WERE IN CREDIT it’s not showing on our account. No we were in credit 100% so who has stolen our money. We are not big earners so this is very worrying for us. Such terrible terrible service and can’t wait to get it sorted so we can move suppliers”

British Gas 1 star review on 14th October 2022

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Posted 2 years ago

“Absolute shambles. Terrible company to contact. Passed from pillar to post for over 4 weeks . Told a pack of lies. Can't change supplier because they have a block on my meters but they say they've got nothing on at their end . Disappointing”

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Posted 2 years ago

“If I could leave 0 stars I would. My grandad is a veteran, PTSD sufferer and also suffers with crohns. Your company have treated him with complete disrespect. DISGUSTING COMPANY ‼️‼️‼️‼️‼️‼️”

Helpful Report

Posted 2 years ago

“Been stealing money from my business for over a year, despite the fact I have been giving meter readings. Currently owe me over £7000.”

British Gas 1 star review on 12th October 2022

Helpful Report

Posted 2 years ago

“Trying to get British Gas online is an absolute JOKE Every time told there is a fault and to try again later Tried phoning but cannot get past the robot No wonder people change suppliers and leave British Gas”

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Posted 2 years ago

“Took 3 times 1 hour to register my account. 2 hours waiting ina different day , another 2 hours and another 2 hours on 3 different days and my problem still not solved. I could leave a complaint to someone but not sure who will that reach . I spoke to all departments at least 2 times. The funniest part that they say they can't see my meter working but I can soo online and they say it's not connected tomthem . On the phone currently ...”

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Posted 2 years ago

“Worst company ever, avoid like the plague! You can't contact customer support at all! Even their web chat bot disconnects you without chatting to a representative!”

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Posted 2 years ago

“Had smart metres fitted 25th April engineer couldn't get them to connect with their end so couldn't give me a monitor _ eventually the engineer came back 25th July after over 3 hours still couldn't get them to communicate so made another appointment for 11th October to come back _ so took my 3rd day off work today (so far) and they didn't turn up _ called bg up and was told they were busy and appointment had been cancelled _ couldn't give me another date either what's going on British gas????”

Helpful Report

Posted 2 years ago

“For the customer service, Clearly staffs have no receive any trainings at all before on board.”

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Posted 2 years ago

“Your app is useless. It won’t allow me to increase my monthly direct debit and I am unable to chat with a BG employee.”

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Posted 2 years ago

“Absolutely awful in every way!! Tried to make a smart meter appointment online, unable to do so for over a month as it is just oops it has gone wrong!! Made one on the phone (after over 1 hour's wait) 2 weeks ago for today (10/10/22), but they did not turn up. Waited another hour on phone to be told I had no appointment and now they have none available! What a shambles of a company this is!!!”

Helpful Report

Posted 2 years ago

“BG doess not have an email address for questions or complaints, they do but only to reply and say that they cannot identify your email address and you have contact them by phone Monday to Friday between 9-5 which is impossible for people working during those hours or on the chat where is always says “ the teams are busy at the moment” or you can write them a letter. Why does BG not have a complaints email address? They only have a postal address. It takes longer and cost more to send a letter for the customers and company as well, although I believe the company expenses are paid by the customers as well. This must be a very expensive service to run. Also, the letters can get lost. Would not using an email address be more effective, less costly and better controlled by the company as the emails should be automatically recorded?”

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Posted 2 years ago

“I don’t know how I can give no stars!!!! If it wasn’t for them taking over my last provider I would never of chosen such incompetent liars!!! I have been given so much wrong and incorrect information is unreal!!! Couldn’t even speak to a manager as wasn’t allowed!!! Yes I did lose my temper in the end. But after 5 wks of lies and just nothing from them it offset my anxiety. Would not recommend to anyone!!! Don’t b fooled!!! I urge anyone to go to another company. But as things are at mo. I’m stuck!!!”

Helpful Report

Posted 2 years ago

“They did set up a direct debit 9 months ago without acknowledging me and have been charging me for a property that I do not live in it. This is theft. How many people are being charged without knowing????”

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Posted 2 years ago

“Cannot get in touch, Web page just goes " Oops page reloading" Even the computer bots are unavailable. Very very disappointed with this company”

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Posted 2 years ago

“Absolute Waste of time”

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Posted 2 years ago

“Hard to get in contact!!!!”

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Posted 2 years ago

“I’m looking for another provider was paying £65 per month for gas & British Gas increased it to £252 per month. I have reported them they are ripping people off. I’m looking for another provider. And those people in customer service, well there not like customers service staff years ago ther useless”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,129 reviews