British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,129 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,129 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish to give 0 for all experience since I'm with that useless service.”

Helpful Report

Posted 2 years ago

“This company is purely working on profitising every working class and middle class British families. Explained my situation with them and their inept customer services team could only spell out the handbook to me. Charging business rates on domestic consumers and unhappy unwilling to engage in any legal explanation as to how this happened.”

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Posted 2 years ago

“Bad customer service, I have moved to another Energy provider.”

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Posted 2 years ago

“A disgrace of a company. Profits over customers every time!”

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Posted 2 years ago

“All they use are foreign call centres, people you try to speak with do not understand you and vice versa. Absolutely shambolic.”

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Posted 2 years ago

“Everything!”

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Posted 2 years ago

“Awful customer service, rip-off prices. Keep well away!”

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Posted 2 years ago

“The gas app is useless can’t even get to message anyone doesn’t keep you up to date”

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Posted 2 years ago

“I accidentally topped up my electricity instead of gas..my last £99..they could not refund nor transfer it to my gas..ridiculous”

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Posted 2 years ago

“Awful experience with them. I moved over to a Smart Meter and because of how rubbish their app and IHD was, i had no idea how much electricity I was using at all. Their app has literally been faulty for about 18 months!! Their boiler cover was equally as bad.”

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Posted 2 years ago

“Really wish I could put minus how hard do you have to make it to send meter readings.cannot do it in app chat is worse than useless and don't go there with phone dreading my next bill as I don't know the last time they took an actual reading it's a disgrace .”

Helpful Report

Posted 2 years ago

“Stay away from british gas, they have 0 regard for their customers. Waiting times on the phone are ridiculous and when you do get through you can hear everyone else's conversation, can never get a direct answer it's always "il speak to my supervisor" I enquired about some help due to funds avaliable for top up and having 2 kids at home, they advised people can only get help once in 12 months however when a family member called they said it was 3 months, so I genuinely think they make it up as they go along”

Helpful Report

Posted 2 years ago

“Trying to get hold of British Gas is useless. Their online chat always says there is no one available to chat and when you call they don't seem to have any clue of what they are doing. The woman I spoke to today had never even heard of what I was asking about and being British Gas, one of the biggest suppliers of Gas and Electric, I think this is absolutely disgraceful.”

Helpful Report

Posted 2 years ago

“I made a complaint and they closed it down without informing me, probably to improve their stats. Twice they said they would send me a letter about the complaint with their final decision and this turned out to be lies because no letters have been sent. I am contesting the final bill and In the meantime they have said that they will pass my so called dept of £104 onto a debt collector despite there being a complaint outstanding. I cannot take it to the Ombudsman until they give me a final decision. Stuck between a rock and a hard place.”

Helpful Report

Posted 2 years ago

“Very poor service they couldn’t find fault engineer not turning up rebooking appointment several times nearly three weeks now fault still with boiler I will be canceling my policy please avoid”

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Posted 2 years ago

“Moved into flat and needed gas meter to be uncapped thought of joining British Gas and found that the customer service is in Africa all that happens is the advisors cannot understand or speak English and you get put on hold all the time totally useless and waste of time ended up talking to proper customer service with octopus and decided to go with them instead I’m glad I did as British Gas I wouldn’t recommend to my enemies!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Non existent customer service. Unable to pay bills as automated line won’t work. They are constantly sending payment demands and extra fines for non payment a week after we have paid in full. No itemised bills sent, just demands for money. And we can NEVER get through to speak to anyone to find out what is going on. Pulling our hair out!”

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Posted 2 years ago

“Very disappointed with the customer service,not attending the customer call and unable to contact even after waiting for 1week....very dissatisfied”

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Posted 2 years ago

“App absolutely useless online help never anyone available. Can not input meter readings.”

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Posted 2 years ago

“What a travesty and pale ghost of the formerly excellent British Gas company of yore is this current ‘British Gas’. Their most appalling telephone system sends you round multiple selections, none of which are the ones you want, with no option to get to a human unless you redial and try a different option. The voice option is equally limited in what it can accept eg ‘just say what you need, eg ‘meter reading’. Me ‘no power’ . It then repeats it. I try with ‘ emergency’. It just doesn’t understand that I had no power at all, on a cold day, and yet we were classed as a vulnerable household with tiny children and my daughter in a wheelchair. I first rang to take over a property. However the on line app never worked, and never recognised me despite repeated calls, my prepayment card (sent with the wrong first name and gender) never worked, and the change promised from pre payment meter to account never took place as promised, though my credit rating was good. The operators seems badly trained and clueless. You spend hours on the phone each time fruitlessly trying to get help. Even when I rang British Gas to fit a new boiler, they never rang back as promised, so (fortunately as it turned out) I went elsewhere. Then after each stressful phone call you get a survey of 4 short replies - but actually only 2 come - and as they never seem to take any notice of them I don’t know why they bother. A completely clueless company that is best avoided.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,129 reviews