British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 2,678 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 2,678 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had an emergency electrical job done at my home today, the engineer whose name is David Power No. 168348 could not do enough to help nothing was a trouble he did a very good job and solved the problem with my electrics. Thankyou”

Helpful Report

Posted 4 years ago

“Absolutely brilliant. Best thing I ever did was take out the cover for boiler , water & electrical cover. Has saved me a fortune over the years. And really nice local people .”

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Posted 4 years ago

“I have just had a combi boiler installed by British Gas to replace my back boiler. It was quite a big job to relocate and get a gas supply to the new location. I can't praise the engineers enough. They were polite, efficient and considerate. I was dreading having the work done as floor boards had to come up that were under my laminate flooring. Everything ran smoothly. These lads are a credit to British Gas. The new Hive control is amazing, so glad I took the plunge now before my old boiler died. Have been a British Gas customer for over 40 years, never had any major issues”

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Posted 4 years ago

“British gas deserve a Five Star Trustpilot rating for the wonderful contribution they've made to the legalised business world of deceit, threats and distress. Fortunately for me and after 22 months of suffering the brilliant art deceit, threats and distress from british gas, I've decided to believe they don't exist. I feel so much better now because I've got a free supply of energy and am able to buy a headstone for my wife's grave! You see, british gas refuse to let me pay for energy.”

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Posted 4 years ago

“Helpful and a good energy saving , I will be back to sign up in a few days , as npower we’re going to charge me a leave early fee.”

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Posted 4 years ago

“Keisha in customer services made a problem with my meter so easy to correct. I was pleasantly surprised and impressed with the efficient, polite, helpful, understanding and reassuring way she approached and solved my issue. She deserves a lot of loyalty from her employers and a bonus. Many thanks.”

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Posted 4 years ago

“British Gas engineer called Rob Cooper came out to our house last week. We live in a Georgian house with a system inherited from the previous owners. Rob was so efficient, not only solving the problem quickly, he was so informative and explained in depth certain problems. Well done British Gas and well done Rob! Excellent service.”

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Posted 5 years ago

“Came out to my elderly frail father within an hour of contacting them . What a fantastic service . Really appreciate it . Would recommend this service to anyone”

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Posted 5 years ago

“New boiler Worcester Bosch fitted new valve and new thermostat im a happy lady they sent the A team in I can highly recommend them and the price was very good with 5 years back up cant complain at all.”

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Posted 5 years ago

“I recently had a boiler installed and an additional radiator with the hive system. I have to say that the whole process was excellent. The engineers both the plumber and electrician treated my home with respect. They explained the process and also kept me updated. They cleaned up afterwards. I did have an issue the next day but this was expected as the additional radiator needed balancing again an engineer arrived who sorted it out and was extremely polite. The difference the new boiler has made is great. The heating system is functioning extremely efficiently and the house is really warm. I would recommend the replacement boiler to anyone as you may get it a bit cheaper but you don't have the backup and the professionalism. I think it was worth every penny.”

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Posted 5 years ago

“I'm a happy BG customer.”

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Posted 5 years ago

“I would like to say how delighted I am with the service I received from Scottish Gas today, 11/02/05. I had an annual boiler inspection conducted by Nigel. Not only was he was very thorough in his inspection of the boiler and radiators, he also took time to answer my questions about various aspects of central heating in a very friendly manner. He was professional, knowledgeable and efficient and an absolute credit to the firm. Oh and a bonus is the price I paid was much cheaper than advertised on their website!”

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Posted 5 years ago

“I don’t usually write reviews but I have just started using British Gas online & I must say how user friendly it is. Not only that but when I need to speak to an advisor on the phone there call back service was really quick. I have always had good customer service from them but they could give some of the so-called communication companies a run for their money!”

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Posted 5 years ago

“You sent the engineer Henry T to fix my bolier problem and he did a thorough and terrific job. I am well impressed. Thank you British Gas!!!”

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Posted 5 years ago

“Yesterday i was visited by one of your engineers to fix a fault on my boiler I found him to be helpful friendly competent and sympathetic to my needs I have been a customer for over 40 years and I have no thoughts of changing”

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Posted 5 years ago

“Sam made me happy by sorting out a long running problem with the renewal of my Mother's Home Service policy. Thank you, Sam”

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Posted 5 years ago

“Had british gas out 4 times in two weeks very impressed with service have my tumble dryer repaired and twice for my boiler now all working”

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Posted 5 years ago

“I don't need to shop around when price rises time come around. Better things to do than sit at the computer looking for a fair deal, its so confusing. British Gas has looked after me for years and I know I couldn't get a better deal anywhere. Thank you British Gas & Electric”

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Posted 5 years ago

“We had an annual boiler serviced on one of our property's and the engineer was excellent and very professional and polite. His name was Gabriel Jurukouski employee number :3990394”

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Posted 5 years ago

“Had a problem with our boiler. Me T James came out and as well as being friendly and helpful, he fixed the problem and tested it to make sure it was fixed. A credit to the company.”

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Posted 5 years ago

British Gas is rated 1.2 based on 2,678 reviews