Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

British Gas Reviews

1.2 Rating 2,706 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

1.2

Based on 2,706 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read British Gas Reviews

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 18th May 2024

British Gas 1 star review on 18th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 30th April 2024

British Gas 1 star review on 30th April 2024

81

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had a gas engineer called Ashley to service my boiler. I had realised all wasn't well and Ashley painstakingly worked out the problems. He had to come back the following day so instead of the quick service he spent 4 hours going over my boiler and putting everything right. He was polite and so helpful and also phoned later in the day to make sure it was running as it should be. Brilliant young man who put my faith back in British Gas. I was thinking of changing suppliers but wont now!”

Posted 5 years ago

“Sorting out boiler problem ringing before arrival,Gareth engineer no 3990425 helpful polite and did the job most efficiently. Thank you”

Posted 6 years ago

“Day started off terribly today when the gas boiler decided to blow up and turn our kitchen in to a lake. We had no cover and nobody to help us until a relative recommended British Gas. They sent a young chap out within a few hours who was extremely polite and professional and fixed the problem in no time. I am now covered by British Gas and am totally satisfied with the service they carried out.”

Posted 6 years ago

“I had a leak with with radiator leaking valve and joint in Edmonton london N9,an engineer his name is Alex arrived on time before the actual appointment time of 12noon.He was so professional friendly,he fixed the problem and clear up well.Can this review be passed on to him and tell him how grea full I was with his work.”

Posted 6 years ago

“We have a British Gas Homecare contract covering the boiler for over 6 years. In that time we've had only positive experiences with both the telephone staff & also engineers. Parts that have been replaced are diverter & also isolation valves, pump & circut board. Only once did they cancel but they let me know. I'm paying little over £5.00 per week & that includes a £90.00 yearly service. Couple of weeks before renewal i ring them & politely haggle to get something off the new premium. Regards non Brit Gas engineers i know there are decent ones out there but in our experience we don't want the hassle of having to keep chasing them & also attempting to rip us off. To us it's about peace of mind.”

Posted 6 years ago

“Horrendous weather, gas man due between 12 and 6pm phoned just turned 6 pm stuck in traffic as most at standstill. Managed to get here at 8.15pm and what a lovely guy he was. Couldn't do enough, full explained what had been the problem. A credit to British Gas and I would welcome him back to do my yearly service each time.shelaghkbennett@hotmail.com”

Posted 6 years ago

“Easy online forms and English call centre”

Posted 6 years ago

“spoke to person very quickly who explained my tariff options and switched within minutes”

Posted 6 years ago

“We had an electrical fault caused by the boiler this weekend. It not only cut off the electricity and kept tripping the system but the boiler system was shorting out. Within 6 hours, two seperate engineers (one electrical and one for the boiler) came to the house, despite British Gas own booking systems being upgraded and causing issues, and resolved the issue with brilliant efficiency. The fault was not obvious but the care, attention, politeness and attitude of the engineers was superb and I cannot fault these guys.”

Posted 6 years ago

“I neded a replacement boiler fitted. My 30 year old boiler could not be repaired. The BG advisor, Martin Johnson, called on Tuesday 14th November 2017. Martin was helpful,gave honest advice,and was not pushy. I was aware that BG would not be the cheapest but in my experience you get what you pay for. I agreed to go ahead. Later the same evening I was called and told that the new boiler could be fitted the next day. By 8am on 15th the new boiler and other parts had been delivered, and scaffolding was being put up. The fitter,Steve Childs, turned up on time and started work. He was pleasant, worked hard and kept mess to a minimum. Later the same day the BG electrician,David Skinner,anothervery pleasant chap, arrived to connect the electrical side of things. The scaffolding was removed early the next day and the old boiler etc was collected. Needless to say I was 100% happy with everything. In this day and age it is unusual to get service like this. Many thanks to all concerned.”

Posted 6 years ago

“I wanted a quote for Homecare cover( Boiler, plumbing an drains) for renting out my property. I initially applied online and then did not finish my application because I ran out of time. British Gas subsequently phoned me to say they had noticed that I had not finished my application and could they help?. They were obviously keen for my custom- unlike some others who had not bothered to phone back - and I ended up getting an excellent policy with them which suits my needs perfectly.”

Posted 6 years ago

“The engineer was extremely knowledgeable and fixed my boiler the very same day”

Posted 6 years ago

“Did exactly what they said they would”

Posted 6 years ago

“Customer service is really good I can't complain I've used British gas for utilities and service cover breakdowns etc for over 25 years and they have always done a good job. Home security was really good and even dyno rod came out to deal with a weeping stop tap leak and could not repair under the policy but still tightened up the washer. Reliable and trusted”

Posted 6 years ago

“Customer service exceptional and very patient in helping me with my order. I had to contact the sales representative several times before confirming my order, and the assistant ( Mark Gwilliam, New Business Sales Executive, British Gas Business) was very patient and helpful in dealing with my questions.”

Posted 6 years ago

“Near to my policy renewal, the helpful assistant waived the cancellation fee. The call centre was super quick in responding and very polite. Wonderful!”

Posted 6 years ago

“I recent lost my job last year due to ill health. I am on payment cards for gas and electricity, paid fortnightly. 3 times I rang up to say I was struggling and those 3 times I spoke to three different people. They were very understanding and helpful. They never swore, never threatened me with a pre-payment meter. I didn't have to start paying again for six weeks to give me time to get things sorted out, naturally my payments increased to cover my missed payments but it was not by much. Installed a smart meter which is excellent, turned up on time. My partner has been with British gas for over 20 years, she also never had any problems and has got boiler care. All representatives I have spoken to have been polite. The problem with some people when they get into money problems, instead of getting in touch to sort things out they just leave it. I would recommend British gas to anyone.”

Posted 7 years ago

“The man from British gas came on Sunday to service the boiler, his name was Tony Randell, I think his number was 2996024, he was a lovely man, really polite very pleasant and efficient. Just to let you know”

Posted 8 years ago

“Always found British Gas to be a very good company. Yes sometimes it may take a little while to get through and yes they can make mistakes but all companies do. Overall a very good service provided. Home care is worth its weight in gold.”

Posted 9 years ago

“After my mum passed away and I was transferring the account in my name, British Gas made a massive error and after a few calls I eventually got through and spoke to a lovely lady called Tia. She was really friendly, polite and helpful. Tia was able to rectify the problem. Thank you so much Tia”

Posted 1 week ago

«
1
2
...
4
5
6
7
8
»

British Gas is rated 1.2 based on 2,706 reviews