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British Gas Reviews

1.2 Rating 2,706 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

1.2

Based on 2,706 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 18th May 2024

British Gas 1 star review on 18th May 2024

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British Gas 1 star review on 13th May 2024

British Gas 1 star review on 13th May 2024

British Gas 1 star review on 30th April 2024

British Gas 1 star review on 30th April 2024

81

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Following on from a previous review I have came to the conclusion that monkeys at Edinburgh Zoo would perform better with general complaints than the personal they have working for BG 5 times I hs e informed they they have the wrong name and wrong account details yet still send out the automated response with s change of date. They do not read letters or bust ignore the basic facts.Bigger is not always better I would renationalise this company as the care very little of the customer. Apologies to the monkeys at Edinburgh Zoo for the remakes they are far more intelligent.”

Posted 1 month ago

“I called in when I was about to renew my Home Service. If as a loyalty customer and they gave me discount.”

Posted 5 months ago

“engineer told us he was coming. If slightly curt he was nevertheless punctual efficient and adequately informative”

Posted 1 year ago

“My outside light needed bulb changing. This was done no problem. Thanks for prompt service.”

Posted 1 year ago

“We had a leak inside our Boiler which was first noticed on a Sunday. It is very difficult to contact anyone on a Sunday unless it is a Gas Emergency. However, I did manage to book a Appointment using the Online Booking System for two and a half weeks later! The following Wednesday we noticed the leak was getting worse so I tried the 'Live chat' function and spoke with Prathamesh. He arranged for an Engineer to visit at 8pm that night, the relevant part was ordered and the Engineer came back at 10.30 the following morning and the leak was fixed. Think I was very lucky reading the reviews on here.”

Posted 2 years ago

“British gas ripped me off big style. I ended up paying for gas I hadn't used. They tried to make out I moved to my new property in August 2020. The tenancy began on 30th November 2020 and I moved in 7th December 2020. They are an absolute complete rip off. Not interested in the Customer. They are only interested in what they can get from ripping off their Customers. Terrible customer service experience.”

Posted 2 years ago

“You obviously couldn’t care less about your customer service. Do you even bother to read these reviews? If you end up going bust it will be your own fault - I just pity your employees who will pay the price. I need to make contact because of misinformation you hold about our homecare but it’s nigh on impossible - how could think elderly or people who aren’t computer savvy get on ?”

Posted 2 years ago

“My 97 year old mum noticed water on her bathroom floor. A neighbour identified source of leak but could only stem it. Mum had Homecare through BG and from time of call an engineer was there in less than two hours. Excellent service- well done BG”

Posted 4 years ago

“Good price”

Posted 4 years ago

“Don’t touch them with a barge pole TOTAL RIP OFF COMPANY customer service is a disgrace !!!!! If you are late with a payment there is no reminder and they charge you a £45 late payment fee STAY AWAY”

Posted 4 years ago

“have chosen BG as they were offering a good deal and being a reputable organisation I feel you can trust them”

Posted 5 years ago

“Problem dealt with from initial call to engineer(KIERON)attending handled really well.Engineer KIERON polite,helpful and resolved the matter without issue,well done you lot!”

Posted 5 years ago

“The new app is not good. It's taking too long for things being transferred from The old system. I know full well these is an amount missing from my balance. You can't get through so you have to chat. I think they should go back too the old system. Much better.”

Posted 7 months ago

“3 different quotes from 3 different members of staff for insurance”

Posted 1 year ago

“Having been with British Gas Homecare for many years and have seen a decline in service on all areas - boiler service, drainage and small electrical items. So much so that we removed small appliance repairs from our contract as very disappointed with the service received. We opted to have a new boiler fitted from British Gas with services included in the contract, unfortunately since being fitted November 2019 they have cancelled the scheduled appointment - very poor and not what we signed up for. Drainage is a dreadful service- had an issue with our downstairs toilet- appointment made no show, rescheduled and engineer turned up but didn’t have the correct part even though I had sent photos and details of the toilet make. Next appointment showed up still not correct flusher finally after making a complaint turned up at scheduled time with correct part. This resulted in me having to take 4 1/2 day holidays. Absolutely appalling service. I cannot recommend the platinum service cover from British Gas due to their poor service and customer care”

Posted 2 years ago

“Have had problems with my new boiler since installation 4 years ago. No one seemed to solve it. Then Tommy, an engineer for gas board for 20 years arrived. He spent hours and finally found the fault and changed a pipe and sensor, which had been the problem since installation. He was helpful, knowledgeable and caring. 4 years to solve ! Thank you to him, gas board need to rethink their system and go back to how they were.”

Posted 2 years ago

“Complained about computer issued electric bill sent to my 94 year old mum ; notified of need to increase monthly D/D although currently £80= credit. She only pays £10 /month but Scottish gas want £13=! How's that for customer care ?”

Posted 3 years ago

“I have installed and uninstalled the british gas app too many times now it is extremely slow,and sick off it not identifying my payment sometimes it sometimes it doesnt then when topping up you cannot vie half the payment screen when entering bank card details! Also my pet hate when signing in"it looks like an email address to me!! What is that?it needs sorting out sick off it now”

Posted 3 years ago

“Do Not sign up for any services from British gas. This company is Not to be trusted n will con you.”

Posted 3 years ago

“British gas are the worst energy providers ever... If you can escape their greedy tariffs and idiotic call centres then go to "pure planet" for your energy needs.. So much better and almost 50% cheaper than threse parrasites..”

Posted 3 years ago

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British Gas is rated 1.2 based on 2,706 reviews