British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,141 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,141 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Try moving house to see just how useless British Gas can be. All I wanted was to transfer my account from one house to another which was no hassle with any other utility provider ..... but British Gas is in a league of its own for being absolutely useless. Started by going on their moving house web page which didn't work so after a struggle managed to phone and was immediately transferred to another dept who took all the details of my old address and my new address .... Simple you might think !!! It all started to fall apart from then on, phone calls, texts, messages on my online account page and still not working and now I see I have two accounts running and they are still asking for meter readings which have been provide 6 times and still I await a resolution. If I had known the hassle I would experience I would have simply gone straight to another provider ..... in fact when I finally get sorted out I will do just that.”

Helpful Report

Posted 6 years ago

“I recently had a gas engineer called Ashley to service my boiler. I had realised all wasn't well and Ashley painstakingly worked out the problems. He had to come back the following day so instead of the quick service he spent 4 hours going over my boiler and putting everything right. He was polite and so helpful and also phoned later in the day to make sure it was running as it should be. Brilliant young man who put my faith back in British Gas. I was thinking of changing suppliers but wont now!”

Helpful Report

Posted 6 years ago

“Abysmal customer care. Charging lots of money for poor workmanship and rubbish attitude to loyal customers. Inept record keeping and being told 'well there's nothing I can do' if you call to complain or to try to resolve issues. Then, when you cancel the service and say you'll voice your opinion online since you cannot get a complaint answered by them (because 'you're no longer a customer! So I can't put in a complaint' they suddenly start hounding you 4-5 times daily on the phone !!!!!!”

Helpful Report

Posted 6 years ago

“British Gas or Scottish Gas?? Which one? Think that should be the sign of something dodgy to begin with. They are the worst company I have ever come across. I wouldn't recommend this bunch to my worst enemy.”

Helpful Report

Posted 6 years ago

“Shocking service all they care is about getting as much money as possiable from the customer anyway they can. I have a small business and have been with British Gas for many years but only know I have recently found out that they have been charging me extorting rates and when I claimed they blamed it on me as I am small business and probably could not afford to take on there big legal teams. They have had me out of contract for more than two years and when I finally decided to leave they have made it so difficult and every time you speak to them they all seem to contradict each other and have no idea what they are saying. I would advice every one to stay well away from them as I have found them not to be ethical at all.”

Helpful Report

Posted 6 years ago

“Gas check booked last week for tomorrow was cancelled at 6pm today,too late to cancel day off work. Guy said he could reschedule end of August, 2 whole months later!! Shocking customer service and thus isn't the first time. Last year's was late and rescheduled too. They over book then cancel people, with no thought to to the customer. I am now looking for a competitor”

Helpful Report

Posted 6 years ago

“A customer of BG for over 20 years, I changed supplier to the Peoples Energy Company because of the continual poor customer service and continuing price rises. My big gripe with them is the speed with which they send final bills to debt collection agencies. I contacted them to arrange a payment plan for the final bills. They were happy to take a payment and then informed me that they couldn't set up a payment plan because the final bills were in the process of being handed over to a debt collection agency. This was less than ONE MONTH after receiving the final bill. They refused to cancel the DCA but still took the money out of my account. Bloody awful service from someone willing to pay a debt. NEVER USE BRITISH GAS”

Helpful Report

Posted 6 years ago

“Absolutely awful service. Very rude staff being aggressive towards me. When I complained to a supervisor, they told me they would transfer me to the correct department then just put me back in a queue. I was on the phone to them for 30 minutes and they didn't resolve my simple query. Shocking company. I will be cancelling my homecare cover at renewal.”

Helpful Report

Posted 7 years ago

“Awful! I moved into a flat recently and found the electric meter had been bypassed. Being the honest chap i am i rung British Gas to tell them. Within an hour i got a callback to meet them at the property and they will fix it and install a new meter. I went to the flat and 3 hours late a big burley man turns up and asks to look at the meter which i showed him. He then advised me he didn't know what he was looking at and needed an engineer. A couple of uncomfortable hours with the burley bloke and an engineer turns up. He then disconnected everything, took the meter didn't install another and left me with no electricity. I then found out the burley bloke was security for the engineer. British gas are a joke, if you ever find yourself in the same situation i recommend rinsing them for as much as you can....”

Helpful Report

Posted 7 years ago

“An estimate is other words for taking more than they should. Be careful people triple check your metre readings before paying, I feel sorry for the elderly that struggle with this.”

Helpful Report

Posted 7 years ago

“REALLY bad experience - closed my account and got a final bill of £150 - even though i paid up until the date i moved out.”

Helpful Report

Posted 7 years ago

“I am only giving 1 star but they don't deserve any. I moved to the West Country in October 2016, and as I had Homecare at my last home in London, I immediately signed up with my new house and got a service in November 2016, which was good, or at least I thought it was, the service engineer said I needed a new filter and said a quote would be sent, which it was but about 3 weeks later. I tried to ring British Gas to get an engineer to fit the filter, but got no response. I contacted a local plumber and he replaced the filter for a quarter of the price British Gas were quoting, so I was enough, a lucky escape really. When the following October came I kept looking at my online account and it kept saying 'you are not due for a service yet, we will notify you when you are'. In November it was still saying this, so I rang up, they said they had no engineer until January, so 15 months after my last service, I took a days annual leave and the working day before, they rang up and cancelled! I made another appointment for the 9th April, again took 1 days annual leave, waited in all day until I eventually looked at the site at 6.30 and saw they had put 'book an engineer', during the day this was schedule for that day and changed at the end, no phone call, nothing, I then immediately put in a complaint and they said they would respond with 8 weeks! It has now gone well past that 8 weeks and I have heard nothing. Since my last service I have paid over £400 to British gas, has lost 2 days annual leave and am now about to go to the ombudsman. My nice local plumber has offered to service the boiler £74, which I will take him up on. If I was paying him £20 per month and he didn't deliver a service everyone would consider that outrageous and he would probably be done for fraud! Why does British Gas think they are beyond the general rules of customer service? Every part of their establishment has let me down. Has anyone else out there reading this had the same problems?”

Helpful Report

Posted 7 years ago

“called out a plummer under our 400 policy on 30/03/18 to repair bath waste plug. move onto 28/05/18 sitting in my living room notice a large blister on the ceiling water had leaked from the bath waste.british gas say its one of those things. i have lived in this house for over 30 years and its never happened before so why now.”

Helpful Report

Posted 7 years ago

“Bad place to work very poor management.”

Helpful Report

Posted 7 years ago

“hi switched recent and totally love it ,use my link and i will help you get another £ 40 on top of your £ 50 just pm after you complete switch and enjoy ,im more then happy to give you my share ,and keep £ 10 for me join.bulb.co.uk/refer/michal6442”

Helpful Report

Posted 7 years ago

“the fact that i cannot get anybody to contact me ,and there seems to be a debt on my metre”

Helpful Report

Posted 7 years ago

“They have lied, the customer service never do what they say, then they charge you for the privilege. They charged for a meter on a house my son had moved out of!! Apparently they broke into the new owners house and changed his meters when he was in hospital, the house was completely empty as we had told them he had moved out!!. Absolute joke. They had not recorded the previous conversations and then split the bills into two accounts to justify breaking in after the event. They never would have got a warrant for £200 bill, so they split the bills and put a £500 payment against the electric bill. Do not trust them and do not trust them to do as they say they will. They really do not care about their customers at all. When I asked what the final meter reading was, for the meter they changed they said they could not tell me, I said how can I agree the bill? I would suggest you do not use them and do not trust them if you are currently with them!”

Helpful Report

Posted 7 years ago

“Sorting out boiler problem ringing before arrival,Gareth engineer no 3990425 helpful polite and did the job most efficiently. Thank you”

Helpful Report

Posted 7 years ago

“Day started off terribly today when the gas boiler decided to blow up and turn our kitchen in to a lake. We had no cover and nobody to help us until a relative recommended British Gas. They sent a young chap out within a few hours who was extremely polite and professional and fixed the problem in no time. I am now covered by British Gas and am totally satisfied with the service they carried out.”

Helpful Report

Posted 7 years ago

“they have cancelled two boiler appointments on the spin, the first on 7.2.18, when i took a day off work was 30 mins before, the second on 12.5.18 was day before. general attitude on indifference .”

Helpful Report

Posted 7 years ago

British Gas is rated 1.2 based on 3,141 reviews