British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,208 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,208 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review relates to their app. One of the worst apps in the industry has been updated and made worse by the fact that now it won’t work at all.”

Helpful Report

Posted 3 years ago

“After a error of judgement by your so called engineer I had a flu liner fitted only 3 years later I found out this was never required I want British gas the refund the money it cost after a it was a British gas error that cost me a lot of Money British gas should own up to the mistake & put this right”

Helpful Report

Posted 3 years ago

“If i could leave i would.. So depressing.”

Helpful Report

Posted 3 years ago

“They are pure rip off, always been paying online and now received the letters with final chance to pay?! Online wasn't showing anything to be payed for, so what for i just payed more £160 cause other wise they would send my details to collectors, the worst of worst...... i hope they will get shut down one day”

Helpful Report

Posted 3 years ago

“Had smart meter fitted ,rang Brit gas to be told one hour later to ring back in 7 days to allow calibration to take place ,it took one hour to tell me this ,most of the time the operator was sucking her teeth which was annoying leaving me on hold for at least a third of the call ,please British gas come back to being British and not South African ,I'm always on the phone for one hour plus the staff have not got a clue this is not saving money it's penny pinching and the CEOs take a whacking great pay rise whilst the customer suffers miserably”

Helpful Report

Posted 3 years ago

“Accepted payments throughout pandemic, while providing no service. Everything online unless you want to log complaint then you have to write a letter or phone high cost number with poor response, see other reviews. Paid for system flush, when boiler broke down the independent engineer informed me that I " should have had my system flushed, as this would have prolongede life of boiler". Transferred account from one house to next. After leaving Brithish gas recieved a letter 6 months later from debt collection agency informing me I owed them £125 from previous house 6 years ago. Just awful!”

Helpful Report

Posted 3 years ago

“Customer service bad can not a simple problem right”

Helpful Report

Posted 3 years ago

“Customer services .. in India ... Thought it was British gas ? So why was I left talking to someone I could not understand”

Helpful Report

Posted 3 years ago

“Atrocious company. British Gas were my supplier of last resort when MoneyPlus energy folded in 2021 and from day 1 they have been an absolute nightmare to deal with. Not only is their customer service virtually non-existent, they tacitly ignore formal complaints in the hope that you just go-away. My direct debit increased from £80 a month to over £240 and I complained to them that I would not be able to pay such an astronomical increase. This company is effectively gouging as much as it can from the millions of extra customers they have inherited from the failure of other firms. My attempts to resolve this via communication were ignored. I waited 28 days for a response before it became obvious that they were never going to respond. The £240 was taken from my account a few days ago and I made the decision to immediately cancel my direct debit and find another provider. Disgraceful behaviour on behalf of British Gas and were I in the market to move suppliers, I'd avoid these gouging, horrible shills at all costs.”

Helpful Report

Posted 3 years ago

“Very bad service. Anual service contract. Booking an engineer takes hours and they never call to get entrance in the flat with telephone number provided. Rude engineers and some don't what to do.”

Helpful Report

Posted 3 years ago

“Asked me for a meter read, then everytime I try to send it ,they tell me I'm up to date, showing me last meter read the beginning of February, even though we're in June. The most incompetent company I have ever dealt with.”

Helpful Report

Posted 3 years ago

“They never showed me my bills on the app i kept phoneing up every month to complain about not seeing my bills they kept asking for meter readings then next month came no bill once again and I phoned them up and once again they asked me for the same meter readings they had asked for the month before so they take meter readings and do nothing with them dont process them and just leave you sat like a wally for a month with no bill this happened to me twice and twice they got me into debt they are very unorganised they do not listen to the customer when the customer is upset and frustrated on the phone they hang the phone up they got me into debt twice I wonder why i was frustrated and upset, there customer service is absolutely diabolical they don't care for the customer do not go with british gas they have now said to pay the remaining debt I have to make a payment plan and they will leave a mark on my name for 3 years so other businesses dont take me on so please do not go with british gas !!!”

Helpful Report

Posted 3 years ago

“Do not use british gas unless you have literally no other options. The most horrendously incompetent company I have ever encountered, which is saying something. It took 6 hours and 4 attempts to set up my account, even though my situation couldn'ty be simpler - one person renting a flat for one year who has a meter. Nearly every bill they send is wrong even when they have been given the accurate meter readings just before. And now, for no identifiable reason, they have moved my account to another server, meaning I cannot access it. I cannot access the account, close the account, provide meter readings or pay any bills. But it'll be me who has to suffer when they finally get their incompetent selves together and start chasing me for money I don't owe.”

Helpful Report

Posted 3 years ago

“Shocking customer service. No one handles anything. I have been awaiting my refund for nearly two months which I have constantly chased. I am awaiting a managers call for over a week still not received. Make sure you chase your refunds because they will not advise you off them otherwise and keep your money.”

Helpful Report

Posted 3 years ago

“Annual boiler service which should have been a formality as it has been in previous years, turned into a nightmare. Booked boiler service on a Thursday but engineer did not turn up until Friday. Engineer carried out a "service" & decided to disconnect the hot water due holes being found in the combustion box. Left my tenants without hot water for 4 days. I had to re-book a second engineer visit today & spoke with the same engineer who claimed that current bolier needed to be replaced with a new one as parts were no longer available. However further discussion revealed that parts for the boiler can be found online but British Gas don't want to do this & they want you to spend money with them on a new boiler. british gas engineer snuck in the fact that british gas offer interest free deals on new boilers (you see where this going right). Suffice to say I won't take british gas on their "offer" & will get a 2nd opinion on the current boiler. if it does need to be replaced then it won't be with british gas. A different angry/un-happy british gas customer :(”

Helpful Report

Posted 3 years ago

“Just a nightmare suppliers.”

Helpful Report

Posted 3 years ago

“A year and a half since leave British Gas i found out i was still on their database when they sent me a bill for a place that i'd moved out of, with meter readings pulled out of thin air, for a period of time i'd already paid for. Complaints emails don't get checked, live chat is basically like talking to a brick wall with "give money" spray painted on it.”

Helpful Report

Posted 3 years ago

“I had to take a day of work to allow a engineer to fit a smart meter which put me at a £90 loss. The engineer did not arrive and was told I would receive £30 compensation. I never received the £30 for 12 working days which entitles me to a extra £30 for non payment. British gas then payed themselves £30 on my behalf leaving me still £90 out of pocket. When I raised a complaint was spoken to like a idiot for 3 days on whatsapp then when I finally rang to end it all. I was told they are closing the complaint and I should go about my day because nothing more will be done. I have bipolar and have been dragged up and down made to feel I am insane being told everything I say is wrong and their is nothing I can do about it.”

Helpful Report

Posted 3 years ago

“Been waiting months to book annual service, when I did they failed to turn up, and offered to book another appointment in 3 weeks. Clearly they can take time off anytime they want.”

Helpful Report

Posted 3 years ago

“this company is a joke , will give you a lots off stress stay a way”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,208 reviews