British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,138 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,138 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke .,. I recommend EVERYONE jumps ship before it's too late nothing works as it should even down to standing outside in the freezing cold trying to activate my emergency money , they are simply USELESS . And it it will not improve , too many fat cat idiots who've made a simple thing impossible to use , you can't even top up locally , I'm off this sinking ship ASAP and advice all to to do the same . There are loads and loads of better providers out there , my last day with this farce of a company , they deserve a base of zero customers , then they can try and stay warm with no income . It's a joke .”

Helpful Report

Posted 4 years ago

“I wrote a review of British Gas aka Bloody Ghastly last year after almost 9 months and three visits to the Ombudsman. Now, after the 9 months abuse from British Gas, they have started their abuse of me once again this week. Incorrect amount taken out of my direct debit, no forward notice given for the direct debit, ( which was greatly increased). Spoke to someone slumbering in a call centre who did not have a clue what day it was, then he put the phone down on me mid-discussion. This guy was still using my old e-mail address from 10 months ago !!! Now I must start to waste more of my life contacting these morons again on Monday. ALWAYS ask for a Letter of Deadlock when in dispute with British Gas. You can request one after 6 weeks if they have not resolved your dispute. British Gas are then legally required to hand one over. Then take it to the Ombudsman who is excellent and who will bring this lot to account. Make plenty of notes and log/detail all calls. Telephone the Executive Office in Slough where the Directors hold out. They do not speak at mere mortals but you may fare better than the standard "customer service" lottery they operate.”

Helpful Report

Posted 4 years ago

“Bill raised without my consent. From around £18 to almost £30. In other words, penalising a loyal customer. I suspect it's all based overseas: UK legislation states that direct debit customers should be notified of increases. The phone calls to the place cost money. The disability number doesn't work (extra help). They'll be refunding me by the time I've finished with them.”

Helpful Report

Posted 4 years ago

“Another former nationalised Company that is now rubbish. They keep taking the monthly service money but not supplying a good service. It's a poor company that keeps blaming everything around them for poor service. Stop putting profit before customer service . They are not even worth being paid in chocolate buttons.”

Helpful Report

Posted 4 years ago

“I’ve never had complaint with them. I had issue with my boiler and they came out in three hours and fixed everything. I’ll definitely recommend them”

Helpful Report

Posted 4 years ago

“They decided to switch bills from monthly to 6 month without any notice!!! And this in the middle of pandemic, when everyone is struggling to plan ahead. Customer service is ridiculous!! Cannot wait for contract to finish and run away from them to more fair company”

British Gas 1 star review on 28th January 2021

Helpful Report

Posted 4 years ago

“Please do yourself a favour and avoid British Gas, they've blatantly lied to me a number of times and offer very poor service (but still take your money). 100% behind the engineers strike btw, must be a dreadful company to work for.”

Helpful Report

Posted 4 years ago

“Unfairly rejected a switch to Bulb and then punished me by putting me into an abysmally expensive free-fall variable tariff for 15 days (before Bulb were finally 'allowed' to take over). Goodbye forever.”

Helpful Report

Posted 4 years ago

“Have had no correspondence from British Gas since they sent us a letter saying our boiler service would be delayed because of covid and that they would contact us when they could fit us in, this was April/ may 2020 which we understood why, we work for social services which requires us to have a regular boiler service, now January 21 just had a renewal from them, we have now cancelled our monthly payment plan, no communication at all, avoid at all costs.”

Helpful Report

Posted 4 years ago

“what a big mistake joining them, in December I had to call them for a boiler check, then they gave me an appointment with engineer but because it was for after 3 weeks, I have decided to cancel it, and then two weeks after an engineer came and stayed in my home for 5 minus, he just asked where my boiler is, then one week after he has left, I was charged £100!!!!! what a miss sold contact. JUST KEEP AWAY FROM THEM.”

Helpful Report

Posted 4 years ago

“Had gas & electricity cut off with no warning in the freezing cold for 12 hours as British gas was sending bills to wrong person. Had to have children collected through covid pandemic. It was pitch black & they were freezing cold & crying. Worse experience of my life.”

Helpful Report

Posted 4 years ago

“Omg did I really give British gas a one star if I could give a negative number I would have avoid avoid avoid. Waiting to have my oven and fridge freezer sorted since July 2020 we are now in January telling me . Parts discontinued parts not in stock appointments cancelled me having to ring up to find out engineer is not turning up terrible terrible terrible do not waste your money on the domestic appliance cover. It happened with my fridge freezer 2 years couldn’t get an appointment for nearly a month then happened again cancelled appointment. I thought I will try it again I would not even go near British gas ever again for appliance cover absolutely disgusting service the people on the phones are great but to get an appointment or an engineer out is terrible. I never write reviews normally but felt I had to to warn people to avoid”

Helpful Report

Posted 4 years ago

“I'm a tenant in fairly old house, so we have had lots of problems with various appliances breaking down since moving in. Luckily our landlords have British Gas Homecare cover, and BG have been unfailingly great for the whole time. Always kind, polite and helpful on the phone, appointments are easy to make and move around, and generally within the next week. Most of the time the issue is fixed first go as well if you describe it in a bit of detail when making the appointment. Can't recommend enough.”

Helpful Report

Posted 4 years ago

“British gas have caused us so much stress, anxiety and worry. We joined them for our gas and electric, they setup our direct debit and monthly installments. Was with them for 12 months, our smart meter installation was cancelled because of Covid, had no apology or phone call. No readings were taken over the entire year. Without our knowledge we had signed up to an automatic energy switch company, when our services swapped we then received a final bill and charge from British Gas for over £700. They effectively took away our ability to pay by direct debit and didn’t manage our account. At no point did we receive communication we were not paying enough each month. Since trying to resolve and get support for the huge bill it has been nothing but stress and impossible to get help. Put on hold for over 30 minutes numerous times, constantly transferred to wrong departments. We can never speak to the right person or speak to anyone who can help, it’s shambolic. Constantly told someone will call us and never do. Have since raised a complaint, was told would receive a call within 5 days, still waiting two weeks later. We are now getting threatening letters to pay our bill which we can’t afford. Please don’t ever use this supplier. We can’t tell you enough how poor the customer service is and how much worry they have caused us”

Helpful Report

Posted 4 years ago

“Absolutely is a waste of time. Almost a year on from my review with British Gas nothing has changed. App constantly needs re installing and takes ages to get it to register my email and new password. Can't tell you how many times I had to get new password link. Gave up after trying for over 2 hours one night till the morning. The balance is still out of date so inaccurate. I am looking into new provider as I can't be bothered wondering whether I'll be able to top up online when I need to the most. British Gas you need to sort out your IT App development. As for finding a contact number...impossible if you can't log in in the first place.”

Helpful Report

Posted 4 years ago

“Following on from my other review, the reason my appointed schedule was rescheduled is due to British Gas employees going on Strike. Thus is disgusting that the customer service rep did not even mention tthat when I called today. Absolutely taking this complaint to the next level.”

Helpful Report

Posted 4 years ago

“I have British Gas Homecare and 3 weeks ago reported problems with my boiler my appointment was rescheduled 24 hours before engineer due to arrive, but no call to advise this fron British Gas. Only calling to check engineer is still coming was I told this has been rescheduled. I understand during this 3rd Lockdown the pressure it has caused but having a frontline Paramedic working during this pandemic to be able to come home early hours in morning to a warm home and hot water o they can shower would be nice. 3 weeks with intermittent working boiler and paying over £882.00 a year to now have to wait another week (which could be rescheduled again) is totally unacceptable. I will not be renewing my policy when it is due for renewal.”

Helpful Report

Posted 4 years ago

“Now beat this i was with British gas,elecric and inasmuch offered a cheaper deal with someone else ,then I found out that I was 99 pound in credit with them ,but now cause I'm leaving them they say I owe them 250 quid god damm cheek never will I go with British gas again even if I have to go without said gas ,elecric avoid like the plague .”

Helpful Report

Posted 4 years ago

“So British Gas not working with payzone all day in my area but for the British Gas customers service it’s my card fault, only option available for me change the meter, they told me to go To a post office to get a new card and then again post office don’t do card anymore, customers service is ridiculous”

Helpful Report

Posted 4 years ago

“Overcharging a pensioner”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,138 reviews