British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,226 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I moved house yesterday, have spent the best part of two days trying to give my final meter reading but the website is constantly telling me "oops, something went wrong" then I try to phone only to be told I have a wait of at least one and a half hours, absolute shambles with staff "working" from home, I can guarantee it wouldn't take an hour to answer a call if they were in a call centre being monitored, I will try again for one more day, it I don't get through to them they can sing for their money, I couldn't give zero stars for the service so have had to choose one star”

Helpful Report

Posted 4 years ago

“Someone has Tried to scam me several times telling me they’re from your company or a suspicious text message.You customer support staff apologies several times and don’t seem to care.Please go back to sending paper copies of your services,a date when a service is due and appointments when boiler will visit regarding work that needs to be done.I and am sure many other people would go online if they don’t feel safe”

Helpful Report

Posted 4 years ago

“A total shambles - use another provider!! After confirming our move in date to our new house and selecting a tariff it was relayed to me over the phone that my account had been set up and the transfer from the previous tenant would commence soon. No further details from me required. My bank details were taken and a direct debit set up. Two weeks on, and my account is apparently incomplete and no records of my payment had been taken. Fighting an uphill battle to connect with the British Gas team, the website was co stand under maintenance and customer service e queries via the phone went either unanswered or were cut off once the call agent explained the system was failing. How hard should it be for a company to want new customers? It is almost an impossible task to join this service. The online platform is severely flawed and it’s staff are poorly trained. If I could give minus stars as feedback I would.”

Helpful Report

Posted 4 years ago

“My electricity is double the price to last winter. There customer service is routed to another country and you either cant get through or wait ages. The agent doesn't know there job very well. Online chat service cuts off when answering after a n hour waiting. Its not British gas anymore. Im not sure what it is but im going to another supplier.”

Helpful Report

Posted 4 years ago

“I asked for 1 off repair. Their so called Local Hero turned up and said everything's leaking, Boiler will need many parts replacing I'll need to order them all. He arrived with parts only to put in 1 part then ring me at work and say I've put one part in and it's still leaking, if you want me to put the other parts in it's gonna cost you a lot more. British Gas Local Heros more like Conn men. I felt sick to my stomach, decided to get someone else.”

Helpful Report

Posted 4 years ago

“They have now taken over together energy so the £750 pound I was overcharged nearly a year ago plus 20% a month late payment charges and a £50 goodwill payment plus my mother's account money if she was also overcharged, this will now be sorted. Absolutely disgusted with this treatment I have had from together energy.”

Helpful Report

Posted 4 years ago

“Worst most tight fisted company I know.... I went to eon, applied for winter discount and got straight away... I called British gas for a friend and they only allow apps over a small amount of time and I couldn't get him his help. Suprised companies like this still have customers. Do yourself a favour and go to another but make sure its a regulated one and not one offering cheaper tariffs cause once they have you the bills practically triple within a few months... Companies like boost for example... Avoid”

Helpful Report

Posted 4 years ago

“I am receiving bills for not my electric meter. It was recorded with British gas and they keep cancelling engineer on me threating there will be serious consequences against me. Three months and still no help just empty promises. Extremely bad customer service. Both live chat and phone agents made only promises but no actual solving solutions were put in place”

Helpful Report

Posted 4 years ago

“Horrendous series of let downs and repair mistakes over the last three weeks. No promised centrally call-backs re /complaints. Boiler off again as last repair has caused water permanently leaking over floor. CHASING UP IS BECOMING A FULL-time job!”

Helpful Report

Posted 4 years ago

“Homecare contact useless. Boiler has died, and british gas cannot fit a new boiler for 3 weeks so no heating or hot water. They know we have a disabled child but don't seem to care.”

Helpful Report

Posted 4 years ago

“If there was a -5 you would get it! Well done again for being the WORST ENERGY SUPPLIER IN THE COUNTRY!! Honestly, I’ve asked repeatedly for a smart meter and pay as you go electric and gas- as a new customer, this is what I signed up for. But British Gas make up their own mind and now I have one prepayment meter, one pay monthly and NO smart meter!! Well done to you British Gas, is it that difficult. Because I DON’T want a pay monthly account, I need to speak to you, you have now put negative markers on my credit file. DISGUSTING! I’ve asked you again and again and again for a smart meter and gas and electric on pay monthly! Seriously how difficult. I swear I’ll put this story everywhere I feel like contacting the papers and I’ll be contacting the ombudsman!! It’s not like I can ever get through on the phone lines - I’m sure if I plaster it all over every review site and Facebook, Instagram and Twitter, you might listen!!”

Helpful Report

Posted 4 years ago

“Moved into a property that was supplied by them. Please note I'd never sign up with them myself as they are known for notoriously bad customer service. I paid the final bill nearly four months ago. In Nov 2021, it was sent to a debt collector which has been reported to financial ombudsman as British Gas claim to not have known about this. Now a second debt collector has contacted me demanding money for something that has already been paid. These people are absolute scammers. Just avoid.”

Helpful Report

Posted 4 years ago

“The service we have received from British Gas has been absolutely appalling. If you are thinking of taking out a Homecare package with them please do not bother. You cannot book an appointment online as they are always not available, the live chat cuts you off and then you speak to somebody you are likely to have to wait 6 weeks for a service and then they cancel it on the day. This has happened to me twice now. Also when we have had no hot water we could not get anybody out for 2 weeks (originally it was 4 weeks). There must be a better provider to service your boiler (who might actually turn up in a timely manner). I am paying £45 a month for this service, I really wish I had not renewed but at that point I was still waiting for my service. Feel sorry for the Customer Service team on the phone, as they have to deal with the brunt of some very irate customers.”

Helpful Report

Posted 4 years ago

“Terrible - I had home cover and have no boiler for two months. Engineer booked and didn't turn up. They haven't serviced my boiler in years as they keep cancelling. Worst company I have had the displeasure in paying monthly for a something I am not receiving”

Helpful Report

Posted 4 years ago

“I have a LPG boiler and use BG homecare product. Useless. In 2019 they sent a non LPG engineer. In 2020 they sent a non LPG engineer. In 2021 they sent a non LPG engineer twice, a month apart! They frequently cancel appointments for servicing stating that the engineer is ill and then 10 minutes later someone else calls and says that they are running late. They appear to be fictitious excuses. I could not recommend them at all.”

Helpful Report

Posted 4 years ago

“Absolutely useless Company. Need an engineer urgently as having problems getting hot water upstairs. Engineer is booked for 9 days time, which is a re booking because the first guy who turned up a few weeks ago didn't fix the problem. Problem getting worse so tried phoning today for an emergency callout, but the only option is to change next weeks appointment and make it later or keep it the same. Then tried phoning to cancel my BG contract to get shot of them, but you end up in a call queue and cant get through. This Company very good at taking your money, but doesn't know Thing 1 about delivering customer service.”

Helpful Report

Posted 4 years ago

“This company needs to be shut down as they do not serve customers at all. They never answer their phone line. Managed to get through twice in their months after about 45 minutes listening to music, get an agent who I have difficulty understanding, can not understand strong accent and crackling line. Plus they couldn’t understand my accent so having to constantly repeat slowly information. After laboriously giving all information and details trying to find out what is happening with my transfer from Peoples Energy (who were amazing!) agent tries to make me accept a smart meter, then to get a prepayment meter, I am like what is happening here?! Then line gets cut off. I eventually managed to talk to a third lady when cut off again but they did ring me back but honestly talked such gobble de gook I am none the wiser to what I have being bulldozed into as a contract? It’s like they have a script they stick to and are unable to help me! I have the app - doesn’t work!”

Helpful Report

Posted 4 years ago

“Absolutely useless. Can’t even get the basics right and they clearly don’t have a clue what is going on with their systems. You talk to customer services and agree one thing and they go and do something else. Why don’t you get yourselves in order and stop making the customers do your job for you. Disgrace!!”

Helpful Report

Posted 4 years ago

“My wife and I are both pensioners and depend on our home being warm throughout the winter period. I have tried to contact British Gas HomeCare as we have not had our boiler serviced since December 2020, and we are extremely concerned that our boiler may breakdown due to the lack of service provided? We pay over £400 per annum out of our pensions for a service that we are not receiving. Each time I try to book a service, I get the same response - blaming Covid for lack of service? On contacting Live Chat I was processed through to another department by Ali (I have kept a screen shot of this futile conversation) - I was further kept waiting on Live Chat and after almost one hour I got cut off, and ironically asked to complete a customer care questionnaire? Its beyond belief..... The manner in which we are being treated is totally unacceptable and I have now decided to cancel my account with British Gas tomorrow and go to a small reliable company that value their customers and treat you with respect. Strange situation when a national company cannot fulfil their servicing contract due to 'Covid', yet a small privately run firm can????”

Helpful Report

Posted 4 years ago

“Absolutely disgusting customer service I have a 2 week old baby and they have left me with no gas or electricity as I tipped up my meter and it’s didn’t accept it !!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,226 reviews