British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,226 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not go with this company, I can’t wait for Utlita to have new customers again. Where do I start? To access the emergency credit you have to go the smart meter which is OUTSIDE. I am heavily pregnant, with a son. So today on the 24/02/2022 I have been standing outside the rain for 30 mins, because they don’t know what they are doing. Two of them put the phone down on me, because I am getting annoyed with them because I’m going to give birth in 6 weeks. There charges are a joke I put on 30 pound on and I kid you not that goes so quick. I can’t wait to leave them, Utlita is so much easier you get 15 pound emergency, there charges are super cheap! I put 30 pound electric on and it last me over a month. I don’t have the stress of worrying when my electricity is gonna run out, with British Gas I do. I can not voice how angry I am, I am still standing outside I have been on the phone for 20mins still and this is my 4th call. I HATE British Gas. I Never hated anything in my life. I’m waiting untill the middle of March then I’m going back with Utlita.”

Helpful Report

Posted 4 years ago

“My boiler job has been absolute nightmare! All I need to do is buy a new boiler and have it fitted but because of these so called regulations.I have to have a joiner to remove a box around my boiler,a builder who can fit two more shafts and possibly have my boiler moved to the other side of kitchen.Other companies have had other people in their companies to at least share the work and said I don’t need big shafts.I’m angry because you say you only deal with gas.Stop selling boilers or employ builders,joiners, Plasteres who can do the other job.Other good companies have said I don’t need my boiler moved to other side of kitchen!!Stop changing regulations because you’ll lose customers because you’re just a gas company.Not good enough,you obviously don’t care as long as you get paid.!!!!”

Helpful Report

Posted 4 years ago

“ABSOLUTE RIP OFF !! Avoid this company big time, illegal scammers. I find my self constantly feeding the electric meter money. I owed £8 so went to the post office to top up as you can only get it from their.... went home and i owed it 9.70..... I have two homes and I very rarely use any electricity or appliances on the British Gas and it still it costs me about £200 a month to run this SCAMMY METER !!!! Leaving ASAP”

Helpful Report

Posted 4 years ago

“I have to agree with people saying British Gas stealing money back engineer made a big mistake costing me a lot of money & they refuse to refund the money (a right set of dick Turpins )”

Helpful Report

Posted 4 years ago

“I have a Boiler contract that is an annual repair contract. Each year it the renewal goes up by about 50% and I have to negotiate a discount. This has been happening for 12years. This year I am having my property refurbished and need to move out for 6 months. I asked for my contract to be transferred to the new property. This cannot be done so BG will not terminate my contract in the property to be refurbished therefore I have to continue paying until the end of the contract ie £90 and take out a new contract on the home I am moving to for 6months at double the cost because they will not give me the discount. The cost for 6months is £200 .... lost £90 plus for 6months at £140 at the new property. This is what loyalty for 12yrs gets you... NOTHING!!!!!!!!”

Helpful Report

Posted 4 years ago

“Just been on to BG because according to online account we are in credit by £462, ask for rebate or lower the standing order, BG response was to check account, the took £435 in energy charges and said you are now only £26 in credit and you need to up your direct debit, when we asked what is the point of the smart meter and online account we were told it was to give accurate meter readings and up to date information. What a load of rubbish, so what they mean is do not take any notice of the meter or do not go on line and look at your account because that is not up to date either. So you charge more nad do even less, what a rip off and misleading company you are. And please do ask me to contact your through social media because we do not have these, we have an on line account to contact you were it is totally impossible to contact you because according to your virtual assistant all your operatives are busy and I am now leaving the chat, REALLY GREAT HELP, can't get hold of you on line and then cut off by a robot, and then you have to phone and wait to get through to somebody who you can hardly understand and completely uninterested!”

Helpful Report

Posted 4 years ago

“Closed account for gas and they still chase me for estimated bills that I do not owe, spend hours trying to speak with someone. Useless thieves.”

Helpful Report

Posted 4 years ago

“I have nothing to do with british gas but they have just debited my debit card with £100. Phoning them is impossible...one moron transfer my call to another moron. Will have my card sort this tomorrow. So happy that they are not my supplier but they seem to be short of funds debiting my card like that.”

Helpful Report

Posted 4 years ago

“Horrible company. No organisation. I have been trying to fix the same issue since November and keep getting told it's fixed and then it actually isn't, I am passed around from person to person for hours on the phone and for NO REASON. Same problem is still ongoing since November. Useless company, incompetent staff.”

Helpful Report

Posted 4 years ago

“My son who is at university rang British Gas at about 4pm regarding his metre showing ‘call for help’. By 5.30 an engineer had been round to his student house and fixed the problem.Amazing service, thank you”

Helpful Report

Posted 4 years ago

“Rang up British gas emergency number as our fuse box keeps tripping and we dont know what it is the problem is that I have to have a cpap machine as I have breathing problems and I could stop breathing in my sleep we asked if someone to come out to have a look but they said it would be £99 and £6 on top and we dont have that sort off money as we are on benefits and we have learning disabilitys too both autistic”

Helpful Report

Posted 4 years ago

“Failure to deliver communication and smart meter not conte to monitor”

Helpful Report

Posted 4 years ago

“British Gas Business ripped me off for thousands. I honestly don't know how they get it away with it but the Ombudsman will nine times out of ten side with BG. BRITISH Gas.....they should not be allowed to call themselves British. Tbh I'm so bruised by them I would NEVER trust them no matter what deal they came up with. I spent hours on the phone trying to speak to someone which proved a complete waste of time.....the staff don't care and will tell u anything to appease u and get u off the phone and do nothing.”

Helpful Report

Posted 4 years ago

“We had no heating . Tom and another guy . sorry I didn't get his name .they came out on the 16th of Feb diagnosed the problem order the part . returned next day and fitted it absolutely first class . totally professional . couldn't be happier . thank you so much .Mr maddison . Redditch”

Helpful Report

Posted 4 years ago

“Wouldn't touch them with a bargepole, from past experiences”

Helpful Report

Posted 4 years ago

“Very expensive repair carried out on the advice of the British Gas engineer on to find out that it was never required Hardwick the claim so called manager will not speak to me or even reply to emails”

Helpful Report

Posted 4 years ago

“Booked service for 4 Jan didn’t turn up, booked. another on 14 feb didn’t turn up again. Tried phoning b gas what a nightmare, you cannot talk to any person. What a waste of time taking b gas home care out. Waiting to cancel my energy and home are.”

Helpful Report

Posted 4 years ago

“Left my 96 year old mother without heating after fitting a part , with the excuse it isn’t covered by the insurance. Left the house in a mess and the insulation in the loft tossed to one side so it doesn’t do it’s job. Header tank lid left off as was the insulation. I felt they were glad to leave , as a hoped for short job took longer than expected and they couldn’t get it going. Not a very good experience but they did offer me this little gem of advice “ why don’t you go to an independent engineer, they will be a lot cheaper” this is what I’ve done , they come Thursday.”

Helpful Report

Posted 4 years ago

“Don't be taken in with this home care product. Booked a service, no one turned up, days holiday wasted, re booked another appointment, another company turned up, adviced not to use the boiler, they did not have a part to fix the problem, call from British gas wanting to send someone out in three days time, explained we had no hot water and no heating, explained that there was a vulnerable person at the property, British gas engineer turned up within a few hours and said there was nothing wrong with the boiler. Lots of other issues in the past with servicing, we will not be using British gas again for anything. YOU HAVE BEEN WARNED!!!!!!!!!!.”

Helpful Report

Posted 4 years ago

“My mother's boiler broke down just before Christmas 2021 . She has homecare plan. She is 87 and in poor health. Trying to phone for an engineer is a joke. Took ages before I could talk to a human being. Customer service said it would be three weeks before anyone could come out. Explained She is housebound and a lot of medical conditions. Was asked all about her medical problems before person on the phone spoke to her manager and got it brought forward . Best they could do was a week later. Was told if not happy get a boiler repair from another company and send them the invoice. That's what I did. What a joke . Homecare cover a scam. She has had two rescheduled boiler service appointments as well. Brittish gas taking money for a service that is a disgrace . Would not give any stars at all if it let me.”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,226 reviews