British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,226 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Corporate benefit scroungers; profiting from those whose only choice is food or fuel.”

Helpful Report

Posted 4 years ago

“If it was possible to give a no star review then I would do it. This is the worse energy company that I have ever dealt with and I am in my 60s. I am not here by choice as my original energy company went bump. I will never, ever choose them as an energy supplier even if they were the cheapest, as Customer Service is just words on a computer screen. Dealing with them has made me ill and that is unforgivable.”

Helpful Report

Posted 4 years ago

“Following the recent uprise in the price cap, somehow British Gas deem I will use £10,656.29 in gas in a 12 month period. Queried with them and they state it as correct. Not sure where they think I live but surely a 3 bed semi with 2 adults in does not and cannot use this much gas. Terrible pure robbery from a company I was forced to move to following my suppliers collapse. Needless to say they won’t be my supplier for much longer. Robbers!”

British Gas 1 star review on 5th March 2022

Helpful Report

Posted 4 years ago

“got transfered to them in december contract says price guaranteed til july 2022 just had e mail telling me price increase in april rang them and was fobbed off by fancy speak they are lying bar stewards”

Helpful Report

Posted 4 years ago

“The worst company I have ever been with. My plan status and balance is never available, it's impossible to talk to anyone, I was promised a full breakdown of my bills within 2 to 4 hours over a week ago and I'm still waiting. I had no option but to change company”

Helpful Report

Posted 4 years ago

“Customer service is a joke, Keep transferring from one department to another for more than hour and end of it didn't resolve problem”

Helpful Report

Posted 4 years ago

“Disgraceful company. Posting huge profits and still increasing energy bills to an unaffordable level, while telling people "There's charities which can help". A disgrace. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“I had a burst pipe which blew all the electrics 🙁 no water no power At 1 in the morning the electrician came and checked we were safe At 9am the plumber came and repaired the leak 8pm disaster 10am all fixed Thanks man on phone to book engineer Thanks Jon paul of dynorod Thanks British Gas you are ⭐️ ⭐️”

Helpful Report

Posted 4 years ago

“What a seemingly useless organisation. I sold house in January and twice now, having spent hours on the phone waiting and then talking to disinterested employees, they have said that "we'll sort our mistake and issue you a refund." What happened next? Yet another red final warning letter with no mention of the credit promised. Are the customer service agents just taught to utter platitudes and hope their customers eventually go away? Well, this one has ....”

Helpful Report

Posted 4 years ago

“We had a service booked today by email from BG . No one showed. Have you ever tried contacting BG ? Just Robots. There taking our money. Robot tells me it’s COVID related, really March 2 2022. No cancellation nothing . Just telling me by Robot our next available service is 08/04/22”

Helpful Report

Posted 4 years ago

“They owe me £30 compensation I had to fight for for an whole hour as they purposely left me without supply over weekend due to an error there side. 8 days later still not actually revived the 30 pounds. I'm switiching providers today as they have actually treat me like sh*t”

Helpful Report

Posted 4 years ago

“Its absolutely useless trying to get in touch.. I've tried to change my email on my online account as it has one that's more than 15 years old. But it wont allow me to.. The chat window is useless also you just go round in circles. I want to change from key meter as I believe I have being over paying. I want a normal and get smart meter but you just cannot get to speak to an actual person.. totally useless.”

Helpful Report

Posted 4 years ago

“Unfortunately there is not a zero star. Had to wait three weeks for an engineer visit and when he turned up passed the buck to a B Gas electrical engineer. Now 4 weeks still waiting for part. Complaint take 5 weeks to respond. Disgusting though we still pay for a service Please please don’t use them more of a heart ache”

Helpful Report

Posted 4 years ago

“We pay over £450 a year for home care. Today and not being the only time this has happened boiler due for a service. Booked the day off work got a text at 9:40am that your British gas engineer will be with you shortly, this is an 8 till 1 appointment so was pleased that it should be the early part of the day. After the text heard nothing no pre covid call.....nothing with my suspicions rising I finally get through to the automated to tell me SORRY WE MISSED YOU!!!!! finally got through to a human being who said that the engineer couldn't get access and has left a card. No card, no phone call nothing. Waiting all morning for nothing. Our boiler is open flue, so the job means it`s probably above your average schoolboy fitters capabilities and yes you do have to hoover a small area of the said appliance. In future if you have a job that`s above the knowledge of your average cowboy do not use this company, as they will avoid the work and lie about turning up!!!!!!”

Helpful Report

Posted 4 years ago

“please avoid, disgraceful customer service, charging for nothing triple amounts and not been able to explain , worst company ever!”

Helpful Report

Posted 4 years ago

“The customer service is appalling, it's incredibly difficult to speak to a person. Any email they send is no reply and they don't give a breakdown of charges. I was promised a complete breakdown within 2 to 4 hours several days ago and it didn't happen. I have now decided to switch to someone else.”

Helpful Report

Posted 4 years ago

“So I had a water leak in the loft and the ceiling came down. I tried to get British Gas Homecare out only to find it was between 8 and 6pm the following day sub contracted out to Dynorod! Fortunately a neighbour who’s a plumber was able to stop the leak. British Gas has completely lost the plot. You’re paying for nothing and even the annual service is subbed out. Avoid!! Appalling company.”

Helpful Report

Posted 4 years ago

“Can't believe just lie and waste of money and time booked appointment for radiator leak no one come on the day no one called.I called them they book for next day same happened no one came again called them they put me through dyno company they are dealing with plumbing they said they can't promise when they can come.What a joke stay away from them don't waste your time and money don't look at the name British gas they are useless you can find other companies which provide very good service.”

Helpful Report

Posted 4 years ago

“Careful with this company. Check your bills and contracts closely. They will overcharge you in hundreds of pounds and refuse to give your money back. My rate was £46. they increased it to £104 with no notice.”

Helpful Report

Posted 4 years ago

“I’ve been having issues since the 5th of November, they entirely cut me off supply for my gas and said they’d booked an engineer as I have a daughter with a heart problem. An engineer wasn’t booked and I had to wait for a week for an engineer, my daughter caught a chest infection thank fully she was only hospitalised for a day. I topped up both my gas and electricity with the card sent to me by British Gas but the credit wasn’t transferring to my meter and I was being told I didn’t have a smart meter which baffled me. The call centre staff are useless and hang up the first opportunity they get even if you show the slight bit of frustration towards the service. They blocked my move to another provider claiming I owed them money which is pretty much impossible on a prepayment metre, I contacted the energy ombudsman as after 2 months British Gas had not addressed my complaint despite them sending out 4 engineers by this point and still my meters were not accepting the credit I was topping up despite British Gas advising they could see my top ups, the amounts and even the times I topped up. I had a gas engineer come out 2 days ago and have had to have another one come out tonight for my electricity as I’ve topped up £40 and I still don’t have electricity. I would recommend everyone contact the energy ombudsman as this is the only way they’ll offer a proper service, the engineer himself told me about how many complaints they’ve been getting. I’m just hoping now that the ombudsman have advised British gas that they have to let me switch that this will happen sooner rather than later. Sorry for everyone else who is having issues but it’s winter we all need energy to get through this period and not only are they not giving me energy they’re certainly draining all of mine”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,226 reviews