British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't believe just lie and waste of money and time booked appointment for radiator leak no one come on the day no one called.I called them they book for next day same happened no one came again called them they put me through dyno company they are dealing with plumbing they said they can't promise when they can come.What a joke stay away from them don't waste your time and money don't look at the name British gas they are useless you can find other companies which provide very good service.”

Helpful Report

Posted 3 years ago

“Careful with this company. Check your bills and contracts closely. They will overcharge you in hundreds of pounds and refuse to give your money back. My rate was £46. they increased it to £104 with no notice.”

Helpful Report

Posted 3 years ago

“I’ve been having issues since the 5th of November, they entirely cut me off supply for my gas and said they’d booked an engineer as I have a daughter with a heart problem. An engineer wasn’t booked and I had to wait for a week for an engineer, my daughter caught a chest infection thank fully she was only hospitalised for a day. I topped up both my gas and electricity with the card sent to me by British Gas but the credit wasn’t transferring to my meter and I was being told I didn’t have a smart meter which baffled me. The call centre staff are useless and hang up the first opportunity they get even if you show the slight bit of frustration towards the service. They blocked my move to another provider claiming I owed them money which is pretty much impossible on a prepayment metre, I contacted the energy ombudsman as after 2 months British Gas had not addressed my complaint despite them sending out 4 engineers by this point and still my meters were not accepting the credit I was topping up despite British Gas advising they could see my top ups, the amounts and even the times I topped up. I had a gas engineer come out 2 days ago and have had to have another one come out tonight for my electricity as I’ve topped up £40 and I still don’t have electricity. I would recommend everyone contact the energy ombudsman as this is the only way they’ll offer a proper service, the engineer himself told me about how many complaints they’ve been getting. I’m just hoping now that the ombudsman have advised British gas that they have to let me switch that this will happen sooner rather than later. Sorry for everyone else who is having issues but it’s winter we all need energy to get through this period and not only are they not giving me energy they’re certainly draining all of mine”

Helpful Report

Posted 3 years ago

“Do not go with this company, I can’t wait for Utlita to have new customers again. Where do I start? To access the emergency credit you have to go the smart meter which is OUTSIDE. I am heavily pregnant, with a son. So today on the 24/02/2022 I have been standing outside the rain for 30 mins, because they don’t know what they are doing. Two of them put the phone down on me, because I am getting annoyed with them because I’m going to give birth in 6 weeks. There charges are a joke I put on 30 pound on and I kid you not that goes so quick. I can’t wait to leave them, Utlita is so much easier you get 15 pound emergency, there charges are super cheap! I put 30 pound electric on and it last me over a month. I don’t have the stress of worrying when my electricity is gonna run out, with British Gas I do. I can not voice how angry I am, I am still standing outside I have been on the phone for 20mins still and this is my 4th call. I HATE British Gas. I Never hated anything in my life. I’m waiting untill the middle of March then I’m going back with Utlita.”

Helpful Report

Posted 3 years ago

“My boiler job has been absolute nightmare! All I need to do is buy a new boiler and have it fitted but because of these so called regulations.I have to have a joiner to remove a box around my boiler,a builder who can fit two more shafts and possibly have my boiler moved to the other side of kitchen.Other companies have had other people in their companies to at least share the work and said I don’t need big shafts.I’m angry because you say you only deal with gas.Stop selling boilers or employ builders,joiners, Plasteres who can do the other job.Other good companies have said I don’t need my boiler moved to other side of kitchen!!Stop changing regulations because you’ll lose customers because you’re just a gas company.Not good enough,you obviously don’t care as long as you get paid.!!!!”

Helpful Report

Posted 3 years ago

“ABSOLUTE RIP OFF !! Avoid this company big time, illegal scammers. I find my self constantly feeding the electric meter money. I owed £8 so went to the post office to top up as you can only get it from their.... went home and i owed it 9.70..... I have two homes and I very rarely use any electricity or appliances on the British Gas and it still it costs me about £200 a month to run this SCAMMY METER !!!! Leaving ASAP”

Helpful Report

Posted 3 years ago

“I have to agree with people saying British Gas stealing money back engineer made a big mistake costing me a lot of money & they refuse to refund the money (a right set of dick Turpins )”

Helpful Report

Posted 3 years ago

“I have a Boiler contract that is an annual repair contract. Each year it the renewal goes up by about 50% and I have to negotiate a discount. This has been happening for 12years. This year I am having my property refurbished and need to move out for 6 months. I asked for my contract to be transferred to the new property. This cannot be done so BG will not terminate my contract in the property to be refurbished therefore I have to continue paying until the end of the contract ie £90 and take out a new contract on the home I am moving to for 6months at double the cost because they will not give me the discount. The cost for 6months is £200 .... lost £90 plus for 6months at £140 at the new property. This is what loyalty for 12yrs gets you... NOTHING!!!!!!!!”

Helpful Report

Posted 3 years ago

“Just been on to BG because according to online account we are in credit by £462, ask for rebate or lower the standing order, BG response was to check account, the took £435 in energy charges and said you are now only £26 in credit and you need to up your direct debit, when we asked what is the point of the smart meter and online account we were told it was to give accurate meter readings and up to date information. What a load of rubbish, so what they mean is do not take any notice of the meter or do not go on line and look at your account because that is not up to date either. So you charge more nad do even less, what a rip off and misleading company you are. And please do ask me to contact your through social media because we do not have these, we have an on line account to contact you were it is totally impossible to contact you because according to your virtual assistant all your operatives are busy and I am now leaving the chat, REALLY GREAT HELP, can't get hold of you on line and then cut off by a robot, and then you have to phone and wait to get through to somebody who you can hardly understand and completely uninterested!”

Helpful Report

Posted 3 years ago

“Closed account for gas and they still chase me for estimated bills that I do not owe, spend hours trying to speak with someone. Useless thieves.”

Helpful Report

Posted 3 years ago

“I have nothing to do with british gas but they have just debited my debit card with £100. Phoning them is impossible...one moron transfer my call to another moron. Will have my card sort this tomorrow. So happy that they are not my supplier but they seem to be short of funds debiting my card like that.”

Helpful Report

Posted 3 years ago

“Horrible company. No organisation. I have been trying to fix the same issue since November and keep getting told it's fixed and then it actually isn't, I am passed around from person to person for hours on the phone and for NO REASON. Same problem is still ongoing since November. Useless company, incompetent staff.”

Helpful Report

Posted 3 years ago

“My son who is at university rang British Gas at about 4pm regarding his metre showing ‘call for help’. By 5.30 an engineer had been round to his student house and fixed the problem.Amazing service, thank you”

Helpful Report

Posted 3 years ago

“Rang up British gas emergency number as our fuse box keeps tripping and we dont know what it is the problem is that I have to have a cpap machine as I have breathing problems and I could stop breathing in my sleep we asked if someone to come out to have a look but they said it would be £99 and £6 on top and we dont have that sort off money as we are on benefits and we have learning disabilitys too both autistic”

Helpful Report

Posted 3 years ago

“Failure to deliver communication and smart meter not conte to monitor”

Helpful Report

Posted 3 years ago

“British Gas Business ripped me off for thousands. I honestly don't know how they get it away with it but the Ombudsman will nine times out of ten side with BG. BRITISH Gas.....they should not be allowed to call themselves British. Tbh I'm so bruised by them I would NEVER trust them no matter what deal they came up with. I spent hours on the phone trying to speak to someone which proved a complete waste of time.....the staff don't care and will tell u anything to appease u and get u off the phone and do nothing.”

Helpful Report

Posted 3 years ago

“We had no heating . Tom and another guy . sorry I didn't get his name .they came out on the 16th of Feb diagnosed the problem order the part . returned next day and fitted it absolutely first class . totally professional . couldn't be happier . thank you so much .Mr maddison . Redditch”

Helpful Report

Posted 3 years ago

“Wouldn't touch them with a bargepole, from past experiences”

Helpful Report

Posted 3 years ago

“Very expensive repair carried out on the advice of the British Gas engineer on to find out that it was never required Hardwick the claim so called manager will not speak to me or even reply to emails”

Helpful Report

Posted 3 years ago

“Booked service for 4 Jan didn’t turn up, booked. another on 14 feb didn’t turn up again. Tried phoning b gas what a nightmare, you cannot talk to any person. What a waste of time taking b gas home care out. Waiting to cancel my energy and home are.”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,209 reviews