British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,137 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 engineering visits cancelled by British Gas and I've lost money from having time off work! British Gas is so incompetent its past a joke!”

Helpful Report

Posted 3 years ago

“Appalling service, keep away from British Gas I overpaid my August 2021 electricity bill by 236 units, then in December 2021 British Gas hugely overestimated by almost 2300 units the electricity meter reading and quickly took £519 from my bank account, while my electricity account was still in credit. immediately I stopped my direct debit payments. I sent 3 letters to their complaints dept in Rotherham with all the proofs, but British Gas do not care. They did not give me the 2 refunds I am entitled to. I am writing to the Energy Ombusdsman in Warrington and have also contacted the BBC Consumer Programme Rip off Britain. Change your energy supplier as soon as possible!”

Helpful Report

Posted 3 years ago

“BG have been billing me incorrectly for 10 months now. Have spent hours tying to get in touch with them and get things sorted. 6 months ago, had to revert to the ombudsman who ruled that they should correct my billing, compensate me and apologies for their terrible service within 30 days. Needless to say, they have done nothing. I rue the day I switched to them and can only dissuade others from using their services.”

Helpful Report

Posted 3 years ago

“It's the start of Feb and for the third time this year we are left with no heating cooking or hot water for the weekend because the smart meters are not fit for purpose.”

Helpful Report

Posted 3 years ago

“Absolutely shocking! Unlike other energy suppliers, British Gas do not adjust your bills, which has left me over £150 in debit. The customer service on the online chat is totally apalling - no idea how they get away with calling it customer care! I have wasted 2 hours to be passed from one person to the next, and the agents transfer the conversation without excusing themselves and without any explanation. Home Service is also a scam! Had a plumber out to fix a leak underneath my toilet. There was a wooden access point underneath the toilet but the plumber, destroyed all the surrounding tiles, which customer service assured me was covered. My bathroom was left in an absolute state, and the whole flooring now needs replaced. It was not covered and the plumber even left his empty can of juice! So unprofessional! STAY AWAY! I would give ZERO stars if I could.”

Helpful Report

Posted 3 years ago

“Appalling service. Pay a monthly fee which includes an annual boiler service. Last serviced in October 2020. Phoned Feb 2022 as no service has been offered in the interim. Told by a machine that no service due in the next 3 months. How long does a British Gas year last! Impossible to speak to a human.”

Helpful Report

Posted 3 years ago

“Boiler fitted with multiple errors and flooding. Watch out - they don’t tell you about subcontractors they use who cut corners and leave you in dire straits. Go local and cheaper.”

Helpful Report

Posted 3 years ago

“Trying to pay a bill had to spell every word out over the phone to someone who doesn't speak English took ages absolute joke calling your selves British gas”

Helpful Report

Posted 3 years ago

“No one is helpful and all of the employees are so unprofessional on the phone! I don't recommend them to anyone!!!”

Helpful Report

Posted 3 years ago

“Disgusting put phone down on vulnerable customers because they cannot understand English and not solving problem confusing customers leaving them without supply wait time is over hour”

Helpful Report

Posted 3 years ago

“Absolutely abysmal business, which should not be allowed to have British in their name. Have been trying to contact them for nearly a year about a faulty smart meter and a duplicate account. If you phone, you get shut down unless it's an emergency or you want to pay money, if you try to message you get told no advisors are available. They use COVID as an excuse for all their short comings. Terrible service. As soon as I finish my contract in march they are gone. It will probably take them 6 months to register the move. Totally useless company.”

Helpful Report

Posted 3 years ago

“I moved house yesterday, have spent the best part of two days trying to give my final meter reading but the website is constantly telling me "oops, something went wrong" then I try to phone only to be told I have a wait of at least one and a half hours, absolute shambles with staff "working" from home, I can guarantee it wouldn't take an hour to answer a call if they were in a call centre being monitored, I will try again for one more day, it I don't get through to them they can sing for their money, I couldn't give zero stars for the service so have had to choose one star”

Helpful Report

Posted 3 years ago

“Someone has Tried to scam me several times telling me they’re from your company or a suspicious text message.You customer support staff apologies several times and don’t seem to care.Please go back to sending paper copies of your services,a date when a service is due and appointments when boiler will visit regarding work that needs to be done.I and am sure many other people would go online if they don’t feel safe”

Helpful Report

Posted 3 years ago

“A total shambles - use another provider!! After confirming our move in date to our new house and selecting a tariff it was relayed to me over the phone that my account had been set up and the transfer from the previous tenant would commence soon. No further details from me required. My bank details were taken and a direct debit set up. Two weeks on, and my account is apparently incomplete and no records of my payment had been taken. Fighting an uphill battle to connect with the British Gas team, the website was co stand under maintenance and customer service e queries via the phone went either unanswered or were cut off once the call agent explained the system was failing. How hard should it be for a company to want new customers? It is almost an impossible task to join this service. The online platform is severely flawed and it’s staff are poorly trained. If I could give minus stars as feedback I would.”

Helpful Report

Posted 3 years ago

“My electricity is double the price to last winter. There customer service is routed to another country and you either cant get through or wait ages. The agent doesn't know there job very well. Online chat service cuts off when answering after a n hour waiting. Its not British gas anymore. Im not sure what it is but im going to another supplier.”

Helpful Report

Posted 3 years ago

“I asked for 1 off repair. Their so called Local Hero turned up and said everything's leaking, Boiler will need many parts replacing I'll need to order them all. He arrived with parts only to put in 1 part then ring me at work and say I've put one part in and it's still leaking, if you want me to put the other parts in it's gonna cost you a lot more. British Gas Local Heros more like Conn men. I felt sick to my stomach, decided to get someone else.”

Helpful Report

Posted 3 years ago

“They have now taken over together energy so the £750 pound I was overcharged nearly a year ago plus 20% a month late payment charges and a £50 goodwill payment plus my mother's account money if she was also overcharged, this will now be sorted. Absolutely disgusted with this treatment I have had from together energy.”

Helpful Report

Posted 3 years ago

“Worst most tight fisted company I know.... I went to eon, applied for winter discount and got straight away... I called British gas for a friend and they only allow apps over a small amount of time and I couldn't get him his help. Suprised companies like this still have customers. Do yourself a favour and go to another but make sure its a regulated one and not one offering cheaper tariffs cause once they have you the bills practically triple within a few months... Companies like boost for example... Avoid”

Helpful Report

Posted 3 years ago

“I am receiving bills for not my electric meter. It was recorded with British gas and they keep cancelling engineer on me threating there will be serious consequences against me. Three months and still no help just empty promises. Extremely bad customer service. Both live chat and phone agents made only promises but no actual solving solutions were put in place”

Helpful Report

Posted 3 years ago

“Horrendous series of let downs and repair mistakes over the last three weeks. No promised centrally call-backs re /complaints. Boiler off again as last repair has caused water permanently leaking over floor. CHASING UP IS BECOMING A FULL-time job!”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,137 reviews