British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible and liar’s”

Helpful Report

Posted 3 years ago

“Basically my electric and gas company Bristol energy went bust, and I was switched to British gas, and this was in January, and it is now April, and basically while I was with Bristol energy, there was major issues with the company that they use to read the meters , read them wrong 5 times, so Bristol energy put my account on hold, and did a complaint about the meter readings, and booked another one in December,as we are on the priority meter reading list, but asked us to monitor the meter reading person, we did this and yet again he was about to do the same, and my husband said you are doing it wrong, he walked off and to speak to his boss on the phone, and while he was gone , my husband took pictures of the meter readings, and eventually the meter reading person came back and agreed that he was doing it wrong, and he did something then walked off , and later my husband sent the pictures of the readings to Bristol energy, but when British gas called me last week they said that a final bill was done from my previous supplier Bristol energy, but when she told me the meter readings, they was not the ones done in December they were the disputed meter readings that had been causing issues with my Bristol energy bills, so basically Bristol energy administration team have sent the wrong meter readings, and my husband even repeated over the phone to British gas , the meter readings, so the lady who was on the phone, said that they would have to sort it out, and someone will call you on Monday and no one has contacted me yet, and basically they sent me a week later a holding letter, delaying everything again, and the meter readings day has passed not very impressed with this situation, it is not doing my stress levels at all, but no one seems to care”

Helpful Report

Posted 3 years ago

“Called them because they had got my name incorrect on my bill. It took ages to get through and when I finally got through the lady answering me did not seem to know what to do. The background noise during the call sounded like they were having a party, with loud sounds of laughter. I was told I was going to be transferred to another department but ended up being cut off. I was not impressed.”

Helpful Report

Posted 3 years ago

“Only 1 star as can't give lower. App crashes, doesn't save my name or account details, can't send meter reading. All it seems to say when it does open is how good we are. Absolute rubbish.”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“Can’t log into my account to give a meter reading. Had no problem getting into my Ovo electric account.”

Helpful Report

Posted 3 years ago

“Worst app and website I have ever experienced.”

Helpful Report

Posted 3 years ago

“Foul service they can’t even repair a smart meter for gas or electric and they can’t be bothered to keep customers up to date via telephone, this is meant to be an established professional company. Disappointed.”

Helpful Report

Posted 3 years ago

“Can't get help on your App, that doesn't work and hasn't been updated since February. Had to go to main Web page to get on to the chat room, it's frustrating that you can't get hold of anyone or are kept waiting soo long you give up. Today I was number 288 in the queue.”

Helpful Report

Posted 3 years ago

“We have been trying by phone to contact British Gas for two days, we have tried every option ( numerous numbers on the key pad) they all end with the recorded message saying they can’t help with our request!! How frustrating we have moved house and want to register as new owners, I have decided not to pay my Gas Bills then I’m sure you will be keener to have a chit chat.”

Helpful Report

Posted 3 years ago

“spend hours trying to contact and in the end you cut us off the worst utilites company i have dealt ever with in last 30 years of my development projects we are going to take this further with ombusman”

Helpful Report

Posted 3 years ago

“I have not received my warm home discount voucher again this has happened to me every year for the past 3 years and I don’t receive it till around June which is unacceptable I have rang British Gas and I’ve been told I have to wait until it comes I have asked when that will be i have been told a few months I can not wait a few months as I have children in the property and I have health conditions the cut of date is March the 31st so why do I have to wait till a few more months customer services is terrible I’m still waiting from a manager to calm me back that was two weeks ago I feel I have just been left with no help wat so ever. If a manager or someone can call me to help me with this situation I’d be happy.”

Helpful Report

Posted 3 years ago

“Terrible company, apart from doubling the rates and charging extortionate costs for standing charges they hang up on you after a 45 min wait on the phone as if you never dialled.”

Helpful Report

Posted 3 years ago

“Transferred from PE last year, my first bill was outrageously high and did not resemble my readings at all. Called and suddenly my bill looked right but since 16/02 not been able to see my usage!!! For god sake how long can it take to put it right...I personally think they are being underhanded and come April our usage is going to suddenly appear and be false. Thank god I'm able to build up a credit balance. Won't be staying!!”

Helpful Report

Posted 3 years ago

“Absolutely shocking beyond belief my honest opinion just got off the phone with British gas arranged for a engineer to come out PPE some one needs to explain to him what PPE is. Took out a 12 months maintenance warranty and paid for the service the fitter took 1 look at the boiler and announced sorry but we don't deal with these boilers I'll cancel your contract.he could not get out of the door fast enough and left a disabled woman sitting in a mobile home with no hot water or heating heartless beyond belief if you can deal with any other company so”

Helpful Report

Posted 3 years ago

“Customer service is shockingly poor, because no one answers the phone, will move to Scottish Power, at least they answer the phone.”

Helpful Report

Posted 3 years ago

“British gas are very unhelpful, dishonest and not good with communicating wish I wasn't with these unhelpful dishonest energy suppliers had enough of them.”

Helpful Report

Posted 3 years ago

“Shocking customer service. Still can't get account readings. Followed all ways to contact them. They give you a different way to contact them and fob you off. Quick to take you're money but won't help you. Had nothing but trouble since January. All you get is working from home contact this and no reply. I'm disgusted in the service get the call centres in the the uk and get to work. I'm fortunate im currently not vulnerable but what about all them that are. You don't care your not bothered and all you want is our money pathetic contact me and get this sorted.”

Helpful Report

Posted 3 years ago

“My company switched me to BG as mine went bust! They made up a random first reading that was way less than my last one to my old company and sent me an extortionate bill. If I try to message there’s no advisors if I ring I’m 113 in line. When I get through they pass me from pillow to post. No one knows what they are talking about…. Absolute garbage”

Helpful Report

Posted 3 years ago

“British gas as gone down hill I've dealt with the company for ten years now and I think it's time to leave waiting time to speak to someone on the is 40 minutes then you get people who don't know how to deal with paying a simple bill”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,209 reviews