British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,137 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a service booked today by email from BG . No one showed. Have you ever tried contacting BG ? Just Robots. There taking our money. Robot tells me it’s COVID related, really March 2 2022. No cancellation nothing . Just telling me by Robot our next available service is 08/04/22”

Helpful Report

Posted 3 years ago

“They owe me £30 compensation I had to fight for for an whole hour as they purposely left me without supply over weekend due to an error there side. 8 days later still not actually revived the 30 pounds. I'm switiching providers today as they have actually treat me like sh*t”

Helpful Report

Posted 3 years ago

“Its absolutely useless trying to get in touch.. I've tried to change my email on my online account as it has one that's more than 15 years old. But it wont allow me to.. The chat window is useless also you just go round in circles. I want to change from key meter as I believe I have being over paying. I want a normal and get smart meter but you just cannot get to speak to an actual person.. totally useless.”

Helpful Report

Posted 3 years ago

“Unfortunately there is not a zero star. Had to wait three weeks for an engineer visit and when he turned up passed the buck to a B Gas electrical engineer. Now 4 weeks still waiting for part. Complaint take 5 weeks to respond. Disgusting though we still pay for a service Please please don’t use them more of a heart ache”

Helpful Report

Posted 3 years ago

“We pay over £450 a year for home care. Today and not being the only time this has happened boiler due for a service. Booked the day off work got a text at 9:40am that your British gas engineer will be with you shortly, this is an 8 till 1 appointment so was pleased that it should be the early part of the day. After the text heard nothing no pre covid call.....nothing with my suspicions rising I finally get through to the automated to tell me SORRY WE MISSED YOU!!!!! finally got through to a human being who said that the engineer couldn't get access and has left a card. No card, no phone call nothing. Waiting all morning for nothing. Our boiler is open flue, so the job means it`s probably above your average schoolboy fitters capabilities and yes you do have to hoover a small area of the said appliance. In future if you have a job that`s above the knowledge of your average cowboy do not use this company, as they will avoid the work and lie about turning up!!!!!!”

Helpful Report

Posted 3 years ago

“please avoid, disgraceful customer service, charging for nothing triple amounts and not been able to explain , worst company ever!”

Helpful Report

Posted 3 years ago

“The customer service is appalling, it's incredibly difficult to speak to a person. Any email they send is no reply and they don't give a breakdown of charges. I was promised a complete breakdown within 2 to 4 hours several days ago and it didn't happen. I have now decided to switch to someone else.”

Helpful Report

Posted 3 years ago

“So I had a water leak in the loft and the ceiling came down. I tried to get British Gas Homecare out only to find it was between 8 and 6pm the following day sub contracted out to Dynorod! Fortunately a neighbour who’s a plumber was able to stop the leak. British Gas has completely lost the plot. You’re paying for nothing and even the annual service is subbed out. Avoid!! Appalling company.”

Helpful Report

Posted 3 years ago

“Can't believe just lie and waste of money and time booked appointment for radiator leak no one come on the day no one called.I called them they book for next day same happened no one came again called them they put me through dyno company they are dealing with plumbing they said they can't promise when they can come.What a joke stay away from them don't waste your time and money don't look at the name British gas they are useless you can find other companies which provide very good service.”

Helpful Report

Posted 3 years ago

“Careful with this company. Check your bills and contracts closely. They will overcharge you in hundreds of pounds and refuse to give your money back. My rate was £46. they increased it to £104 with no notice.”

Helpful Report

Posted 3 years ago

“I’ve been having issues since the 5th of November, they entirely cut me off supply for my gas and said they’d booked an engineer as I have a daughter with a heart problem. An engineer wasn’t booked and I had to wait for a week for an engineer, my daughter caught a chest infection thank fully she was only hospitalised for a day. I topped up both my gas and electricity with the card sent to me by British Gas but the credit wasn’t transferring to my meter and I was being told I didn’t have a smart meter which baffled me. The call centre staff are useless and hang up the first opportunity they get even if you show the slight bit of frustration towards the service. They blocked my move to another provider claiming I owed them money which is pretty much impossible on a prepayment metre, I contacted the energy ombudsman as after 2 months British Gas had not addressed my complaint despite them sending out 4 engineers by this point and still my meters were not accepting the credit I was topping up despite British Gas advising they could see my top ups, the amounts and even the times I topped up. I had a gas engineer come out 2 days ago and have had to have another one come out tonight for my electricity as I’ve topped up £40 and I still don’t have electricity. I would recommend everyone contact the energy ombudsman as this is the only way they’ll offer a proper service, the engineer himself told me about how many complaints they’ve been getting. I’m just hoping now that the ombudsman have advised British gas that they have to let me switch that this will happen sooner rather than later. Sorry for everyone else who is having issues but it’s winter we all need energy to get through this period and not only are they not giving me energy they’re certainly draining all of mine”

Helpful Report

Posted 3 years ago

“Do not go with this company, I can’t wait for Utlita to have new customers again. Where do I start? To access the emergency credit you have to go the smart meter which is OUTSIDE. I am heavily pregnant, with a son. So today on the 24/02/2022 I have been standing outside the rain for 30 mins, because they don’t know what they are doing. Two of them put the phone down on me, because I am getting annoyed with them because I’m going to give birth in 6 weeks. There charges are a joke I put on 30 pound on and I kid you not that goes so quick. I can’t wait to leave them, Utlita is so much easier you get 15 pound emergency, there charges are super cheap! I put 30 pound electric on and it last me over a month. I don’t have the stress of worrying when my electricity is gonna run out, with British Gas I do. I can not voice how angry I am, I am still standing outside I have been on the phone for 20mins still and this is my 4th call. I HATE British Gas. I Never hated anything in my life. I’m waiting untill the middle of March then I’m going back with Utlita.”

Helpful Report

Posted 3 years ago

“My boiler job has been absolute nightmare! All I need to do is buy a new boiler and have it fitted but because of these so called regulations.I have to have a joiner to remove a box around my boiler,a builder who can fit two more shafts and possibly have my boiler moved to the other side of kitchen.Other companies have had other people in their companies to at least share the work and said I don’t need big shafts.I’m angry because you say you only deal with gas.Stop selling boilers or employ builders,joiners, Plasteres who can do the other job.Other good companies have said I don’t need my boiler moved to other side of kitchen!!Stop changing regulations because you’ll lose customers because you’re just a gas company.Not good enough,you obviously don’t care as long as you get paid.!!!!”

Helpful Report

Posted 3 years ago

“ABSOLUTE RIP OFF !! Avoid this company big time, illegal scammers. I find my self constantly feeding the electric meter money. I owed £8 so went to the post office to top up as you can only get it from their.... went home and i owed it 9.70..... I have two homes and I very rarely use any electricity or appliances on the British Gas and it still it costs me about £200 a month to run this SCAMMY METER !!!! Leaving ASAP”

Helpful Report

Posted 3 years ago

“I have to agree with people saying British Gas stealing money back engineer made a big mistake costing me a lot of money & they refuse to refund the money (a right set of dick Turpins )”

Helpful Report

Posted 3 years ago

“I have a Boiler contract that is an annual repair contract. Each year it the renewal goes up by about 50% and I have to negotiate a discount. This has been happening for 12years. This year I am having my property refurbished and need to move out for 6 months. I asked for my contract to be transferred to the new property. This cannot be done so BG will not terminate my contract in the property to be refurbished therefore I have to continue paying until the end of the contract ie £90 and take out a new contract on the home I am moving to for 6months at double the cost because they will not give me the discount. The cost for 6months is £200 .... lost £90 plus for 6months at £140 at the new property. This is what loyalty for 12yrs gets you... NOTHING!!!!!!!!”

Helpful Report

Posted 3 years ago

“Just been on to BG because according to online account we are in credit by £462, ask for rebate or lower the standing order, BG response was to check account, the took £435 in energy charges and said you are now only £26 in credit and you need to up your direct debit, when we asked what is the point of the smart meter and online account we were told it was to give accurate meter readings and up to date information. What a load of rubbish, so what they mean is do not take any notice of the meter or do not go on line and look at your account because that is not up to date either. So you charge more nad do even less, what a rip off and misleading company you are. And please do ask me to contact your through social media because we do not have these, we have an on line account to contact you were it is totally impossible to contact you because according to your virtual assistant all your operatives are busy and I am now leaving the chat, REALLY GREAT HELP, can't get hold of you on line and then cut off by a robot, and then you have to phone and wait to get through to somebody who you can hardly understand and completely uninterested!”

Helpful Report

Posted 3 years ago

“Closed account for gas and they still chase me for estimated bills that I do not owe, spend hours trying to speak with someone. Useless thieves.”

Helpful Report

Posted 3 years ago

“I have nothing to do with british gas but they have just debited my debit card with £100. Phoning them is impossible...one moron transfer my call to another moron. Will have my card sort this tomorrow. So happy that they are not my supplier but they seem to be short of funds debiting my card like that.”

Helpful Report

Posted 3 years ago

“Horrible company. No organisation. I have been trying to fix the same issue since November and keep getting told it's fixed and then it actually isn't, I am passed around from person to person for hours on the phone and for NO REASON. Same problem is still ongoing since November. Useless company, incompetent staff.”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,137 reviews