British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,136 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,136 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non stop issues since switching to British Gas. First they got the switch wrong and took over my neighbour's supply, took months to resolve that. Now since August I've been trying to get a smart credit meter fitted and they keep cancelling the appointment. When I call up they show no empathy or even understanding of the issue. They have a script they stick to and have no knowledge outside of it. I've had multiple false promises and assurances, failed call backs, promised refunds that I have had to chase. Still no smart meter. Worst company I have ever dealt with. They don't care and aren't afraid to hide it. One member of staff just laughed down the phone and offered no solution.”

Helpful Report

Posted 3 years ago

“Very bad customer service!!!!!!!!!!!!!!!!!! Previous Bristol Energy customer and they had to move to this very expensive company. The person I have talked to over the phone was not very helpful either!”

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Posted 3 years ago

“British Gas robbed me! I’m not exaggerating, nor did I want to get to this point - but I’ve had enough. I’m aware that maybe other people have had a positive experience with British Gas but I’m not one of them. I’ve moved into a new property and was cursed with dealing with British Gas until my new supplier takes over. I’m on a pay as you go contract, and I topped up £40 on my card. I was left without hot water and heating for 24 hours! A British Gas engineer came by and checked my meter. He said I’d been paying off the previous tenant’s debt. So I contacted the customer service and they first tried to fool me wanting to credit me only £20. After some push back, I was granted £50. The agent said I’d receive a new card with the credit in 4 days. Needless to say, the card never arrived. I reached out again and a very rude agent convinced me to go ask for clarification to the off licence where I topped up. The guys had no clue what I was talking about - of course. So now, not only have I been robbed £40, been fooled and mistreated by agents, I’m also having to top up more and more. I’ve never been scammed so badly in my life. Beware of British Gas! They’ll try anything to steal your money.”

Helpful Report

Posted 3 years ago

“British Gas is a disgrace. They supply my property both electricity and gas; they are constantly mismanaging my accounts and inflating my gas account with additional charges, and threats of debt collection when most of the time my account is in credit. I have been in dispute with the company over 3 years regarding the location of my electric meter, which is on my neighbours property, and, I have difficulty accessing the meter. I have been trying to get them to move the meter. I have tried everything from accepting products offered to me such as the Smart meter; each time they come to install the meter they return with it. They tried to enforce a prepaid meter and got a warrant to enter my property to remove something that isn't there. I don't have an issue with the Pre-paid meter, but I do have an issue with the fact that their warrant agent accompanied by locksmith's tried to force entry into my property without first knocking to see if there was anyone at home when their equipment is no where near my property and in the process caused damage to my property. I complaint, they refuse to accept responsibility for their action. They sent me a deadlock letter, I went to the Ombudsman Services to make a complaint; my complaint was accept; however, weeks later the Ombudsman closed my case because BG queried Ombudsman acceptance of my case and basically lied to them about the length of my complaint being under 8 weeks, when, it had been 7 months. They can move the meter, I got assurance from UK Power Network, but BG refuse to assist me; they refuse to take accountability for attempting force entry into my property and the trauma caused, but instead have taken me to court for debt. Shame on you BG/Centrica, shows how much you're not listening to your customers.”

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Posted 3 years ago

“Wish I had read the reviews, this company should not be in business!!! We pay care cover,definitely NOT worth it. We had a leak at boiler, no hot water and no heating. British Gas emergency cover earliest appointment was 3 days from phone call. They are quick to take the money but no service provided! Stay clear of them!”

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Posted 3 years ago

“What a useless company”

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Posted 3 years ago

“Without a shadow of a doubt the worst most backward customer service in Britain , can’t find my details in there South African call centre , but can always find where to bill me at , never ever answer emails average wait time is at least an hour , you get passed on they drop the calls and no one can sort anything out ! If you like poking needles in your eyes then join British Gas ! If you have all the time in the world to stay on hold join British Gas ! They sent me a questionnaire asking me “Would I recommend to a friend” incredible!! They are shockingly dysfunctional and held together with a elastic bands, there prices are huge! I mean they just make it up as they put you into a nervous breakdown !! Don’t go with this company ever”

Helpful Report

Posted 3 years ago

“British Gas are a complete incompetent company they have no idea of customer service even if a customer is trying to help their own screw up with meter details”

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Posted 3 years ago

“British Gas took over from peoples energy on 22 september 2021 and charged me £550 until end of december which I have paid in full my charges with Peoples energy were £88 a month and I was £135 in credit. I have now switched to scottish power on 25/02/2022 and have sent my final metere readings to British Gas and for 9 weeks of supply they have sent me a closing bill for £950. I am out all day and turned my heating off on 1/2/2022 as knew they could not be trusted. They are criminals and will put people into starvation and extreme poverty have contacted the Ombudsman because some thing needs to be done about them.”

Helpful Report

Posted 3 years ago

“Don't touch Homeserve . we require a new coldwater tank which they agreed to install but we have heard nothing since and cannot talk to a manager - apparently they have 24 hours to get back to you - it is now 231/2 hrs and still no response. we are old age pensioners and we have not had hot water for 6 days and we were told we were an emergency!”

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Posted 3 years ago

“Corporate benefit scroungers; profiting from those whose only choice is food or fuel.”

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Posted 3 years ago

“If it was possible to give a no star review then I would do it. This is the worse energy company that I have ever dealt with and I am in my 60s. I am not here by choice as my original energy company went bump. I will never, ever choose them as an energy supplier even if they were the cheapest, as Customer Service is just words on a computer screen. Dealing with them has made me ill and that is unforgivable.”

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Posted 3 years ago

“Following the recent uprise in the price cap, somehow British Gas deem I will use £10,656.29 in gas in a 12 month period. Queried with them and they state it as correct. Not sure where they think I live but surely a 3 bed semi with 2 adults in does not and cannot use this much gas. Terrible pure robbery from a company I was forced to move to following my suppliers collapse. Needless to say they won’t be my supplier for much longer. Robbers!”

British Gas 1 star review on 5th March 2022

Helpful Report

Posted 3 years ago

“got transfered to them in december contract says price guaranteed til july 2022 just had e mail telling me price increase in april rang them and was fobbed off by fancy speak they are lying bar stewards”

Helpful Report

Posted 3 years ago

“The worst company I have ever been with. My plan status and balance is never available, it's impossible to talk to anyone, I was promised a full breakdown of my bills within 2 to 4 hours over a week ago and I'm still waiting. I had no option but to change company”

Helpful Report

Posted 3 years ago

“Customer service is a joke, Keep transferring from one department to another for more than hour and end of it didn't resolve problem”

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Posted 3 years ago

“Disgraceful company. Posting huge profits and still increasing energy bills to an unaffordable level, while telling people "There's charities which can help". A disgrace. Avoid at all costs.”

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Posted 3 years ago

“I had a burst pipe which blew all the electrics 🙁 no water no power At 1 in the morning the electrician came and checked we were safe At 9am the plumber came and repaired the leak 8pm disaster 10am all fixed Thanks man on phone to book engineer Thanks Jon paul of dynorod Thanks British Gas you are ⭐️ ⭐️”

Helpful Report

Posted 3 years ago

“What a seemingly useless organisation. I sold house in January and twice now, having spent hours on the phone waiting and then talking to disinterested employees, they have said that "we'll sort our mistake and issue you a refund." What happened next? Yet another red final warning letter with no mention of the credit promised. Are the customer service agents just taught to utter platitudes and hope their customers eventually go away? Well, this one has ....”

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Posted 3 years ago

“We had a service booked today by email from BG . No one showed. Have you ever tried contacting BG ? Just Robots. There taking our money. Robot tells me it’s COVID related, really March 2 2022. No cancellation nothing . Just telling me by Robot our next available service is 08/04/22”

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Posted 3 years ago

British Gas is rated 1.2 based on 3,136 reviews