British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,209 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,209 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 26th December 2025

106

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service absolutely awful rang them numerous times waiting over half hour each time in a queue to be immediately cut off on answering, after finally speaking to somebody regarding a extra payment taken on my account was told it was a system glitch and would be refunded but as it was now close to 5pm and they were about to close I was promised a call back the following day. Still waiting!”

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Posted 3 years ago

“Over an hour to answer phone calls staff are poorly trained repeatedly giving out wrong information not worthy of the one star review”

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Posted 3 years ago

“If I could leave 0 stars, I would. Their customer service is absolutely hurrendous and their online systems dont work. Awful company, I'm going to switch to octopus energy.”

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Posted 3 years ago

“Decided to review my DD payments as energy cap going up. cannot find the information I need to calculate future payments although I know they have this in their computer system. recommended payment is out of date and basis for calculating outstanding balance is unclear. I used to work in the BG call centre and I cant use their website. What hope is there for anyone else. PS been to insurance screen at least 20 times!”

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Posted 3 years ago

“We were supplied by Scottish Gas for one week when we moved in, before Octopus took over. They charged £14 for one week's electricity. Fine, whatever, they specifically said there was no bill for gas as we hadn't used any, as per their smart meter. Today they sent their lawyers after us to reclaim '£94 in missed bills' which we never received and were told didn't exist. British/Scottish Gas are scammers. Avoid at all costs.”

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Posted 3 years ago

“Chat help staff lock off the chats immediately upon connection. Useless.”

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Posted 3 years ago

“If you are looking for a Homec are contract dont go to BG.They are RUBBISH! Been with them 35 years,2 years ago shifted my fuel to Octopus.Great company!Great customer service. Just about to instruct a local independent to take on our homecare contract after 35 years with BG.BG a poor quality service for the money.My new firm will come out the next day to repair something for £19 per month.Would rather pay more for good service.”

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Posted 3 years ago

“If I could give a minus I would....For such a huge money making business they cant handle the pressure. They want to put prices up but cant sort out their services to cater for it. Terrible company. Just called them to be told that the wait is 10hours and 41 minutes to talk to someone, their website has been down for 8 days, cant even chat to Customer service on their chat button...WTAF!!!!!!!!! As soon as this debacle is over i will be going elsewhere!!”

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Posted 3 years ago

“Worst customer server I have ever dealt with. If you like being transferred around departments for no reason and to untrained incompetent morons then this is the supplier for you.”

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Posted 3 years ago

“Appointment to install gas meter not kept. Rubbish response and impossible to find out what is going on. British Gas hide under automated systems on telephone. Wait times ridiculous”

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Posted 3 years ago

“As per one of the previous reviews I waited in the chat queue only for it to crash and made me rejoin. I paid £40 on Friday 1st April for my Gas top up and this has not registered. If I owed you £40 I can guarantee that there wouldn't be any delays in getting in touch with me would there?”

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Posted 3 years ago

“Awful. Customer support is one of the worst | ever met. The customer support chat is so bad that after a queue of 60 people and finally is you turn most of times the chat restart automatically by itself and you have to start again and again. The web site does not work well. The app is even worse! I am trying to get help since days already. I tried to look in their website to speak to a human behind and do you know what? ERROR! I am trying to send an email to costumer service as well, did get back yet. The worst customer service ever. If I could put 0 stars I would!”

Helpful Report

Posted 3 years ago

“Absolutely rubbish home care service by British Gas I told them my mother is vulnerable , especially with arthritis and she has had no heating or hot water since 31/03/2022. Advisor said someone would show up 03/04/2022between 8am-6pm than got a call from them saying three of their engineers are off sick and they have 40 calls to make someone would show up 6pm-8pm than a call at 10.14 pm no caller ID saying someone would show up at midnight waited and waited and waited only to find a card shuffled halfway in the door saying sorry we missed you at 12.15am. Making an official complaint about the persistent lies and still facing the same issues”

British Gas 1 star review on 4th April 2022

Helpful Report

Posted 3 years ago

“I sent them pictures of gas and electric and moved out which I told them. Months later they sent me more bills. I told them I moved out and they passed it to debt collectors. I got in touch with British Gas who told me it’s rectified and account closed with zero balance. I showed the email to debt collectors and they passed me to another debt collection agency. I got in touch with them who passed me to a 3rd debt collectors agency who then took me to court with added interest! I showed them the email and they left the case open with no answer until expiry to see if I’d get scared and pay up. This company is bad news. They take take take and never meet expectations they set out or help you.”

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Posted 3 years ago

“You’re engineers are brilliant, your office staff don’t care, you don’t care as a company, considering you’re charges you should at the very least have joiners who can box in the pipes that run along the ceiling of the internal wall.most other companies do.You can’t do this ,Not good enough.Don’t ask for payments at the weekend when office staff are not there.Customers are obviously going to pay as they’ve already given you part of the payment.DONOT offer payment online as the customer could be scammed.Ou need to add more services eg joiners for the prices you charge?”

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Posted 3 years ago

“Absolute horror show.App has to be the worst one ever.Unusable. Unable to fully understand some call center staff.”

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Posted 3 years ago

“Useless website as it’s broken and impossible to log into most of the time. You can ring them up to talk to someone but you’re hanging on for ages. I think British Gas is quite possibly the worst company in the uk for customer service.”

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Posted 3 years ago

“Absolutely disgusting, never answer the phone or chat line or e mails , you can never get in touch with them about anything at all”

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Posted 3 years ago

“British Gas lite refuse to change the name to the new tenant despite numerous web chats over the LAST two years They keep breaking their promises.why won’t they change the name I’ve sent them all the details they have asked for.”

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Posted 3 years ago

“terrible service cant understand call staff”

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Posted 3 years ago

British Gas is rated 1.2 based on 3,209 reviews