British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,135 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,135 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking beyond belief my honest opinion just got off the phone with British gas arranged for a engineer to come out PPE some one needs to explain to him what PPE is. Took out a 12 months maintenance warranty and paid for the service the fitter took 1 look at the boiler and announced sorry but we don't deal with these boilers I'll cancel your contract.he could not get out of the door fast enough and left a disabled woman sitting in a mobile home with no hot water or heating heartless beyond belief if you can deal with any other company so”

Helpful Report

Posted 3 years ago

“Customer service is shockingly poor, because no one answers the phone, will move to Scottish Power, at least they answer the phone.”

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Posted 3 years ago

“British gas are very unhelpful, dishonest and not good with communicating wish I wasn't with these unhelpful dishonest energy suppliers had enough of them.”

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Posted 3 years ago

“Shocking customer service. Still can't get account readings. Followed all ways to contact them. They give you a different way to contact them and fob you off. Quick to take you're money but won't help you. Had nothing but trouble since January. All you get is working from home contact this and no reply. I'm disgusted in the service get the call centres in the the uk and get to work. I'm fortunate im currently not vulnerable but what about all them that are. You don't care your not bothered and all you want is our money pathetic contact me and get this sorted.”

Helpful Report

Posted 3 years ago

“My company switched me to BG as mine went bust! They made up a random first reading that was way less than my last one to my old company and sent me an extortionate bill. If I try to message there’s no advisors if I ring I’m 113 in line. When I get through they pass me from pillow to post. No one knows what they are talking about…. Absolute garbage”

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Posted 3 years ago

“British gas as gone down hill I've dealt with the company for ten years now and I think it's time to leave waiting time to speak to someone on the is 40 minutes then you get people who don't know how to deal with paying a simple bill”

Helpful Report

Posted 3 years ago

“Supply took over by British gas after collapse of People's Energy September 21. Expected teething problems but have never known anything like it...... Welcome don't do anything we will take over your DD....you don't have to do anything. Err Nothing 2 months later. Made emergency voluntary payment after 2 months at Xmas knowing debt only builds........till my first DD kicked in January....based on????? Rang to ask what, when,where am I up to what is my monthly average what is my true balance so I can educated guess my payments.........as by January had only received a no sense no correct info bill and another not due till April!!!!! Asked for monthly bill in meantime so can follow....don't do only quarterly (more potential underpayment time) Answer don't worry if you owe we will bill you in April....a fortune of debt of course....if I had not acted...... The app is as much use as a chocolate fireguard. Despite monthly uploading of my readings you don't get any real time balance....whilst guessing where are you up to.......especially as a new customer now in a different payment deal than before with clear online balance/usage at all times.......am now in a secret one. The direct debit app advice randomly goes up and down with no clue where the figure comes from......as yet no 2nd bill to compare to the 1st... No clue if it true usage or includes previous credit now transfered to my account....all part of the secret. And all this before the massive increases to come. All I want is accurate regular information I can monitor so I can keep up to date with my payments...... I have had resorted to paying extra money on account ready for the suprise catch up bill in April..... Am sure many people will not have done and will get more than a shock when after 6 months after takeover they finally see their true balance......just before it shoots up again. Have no problem taking on responsibility paying without being asked as common sense tells me the buck will land on my toes when it all becomes clear... But 6 months of nothing accurate to guess on or no information due to quarterly billing....when bill one was not up to date and bill 2 not even landed yet..... Need a crystal ball..... And an advisor who I can understand a word of ....and had no answers to the most basic questions part from oh don't worry April bill will have caught up. Thanks...... that be 6 months after takeover before have slightest clue.....”

Helpful Report

Posted 3 years ago

“The service My elderly mother has received the last few months since she moved house has been appalling. Countless errors and poor customer service has been unbelievable They still haven't answered my complaint. The latest installment is that she received a awful demand at her previous house to the occupier. Well 'British' gas have been told her new address and she has a dd set up. Not to worry they said. USELESS”

Helpful Report

Posted 3 years ago

“Awful app that doesn’t work well at all. So frustrating that I will be moving companies when my contract is up.”

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Posted 3 years ago

“As a landlord dealing with empty properties I cannot express how unprofessional and totally useless British Gas are. Their agents need better training and some need to have a better level of English. I have no control over who my tenants use as their suppliers but from now on I will strongly recommend they use anyone apart from British Gas!!!”

Helpful Report

Posted 3 years ago

“Feel like I’m repeatedly going over the same thing over and over again.Having had cupboards removed and flus looked at I can’t pay 10 percent of the cost until engineer makes sure there is now enough room.I can’t leave a boiler sitting my flat for a wile before it’s fitted as flat small and don’t want to break anything.”

Helpful Report

Posted 3 years ago

“The most painful company to deal with, my mothers account was transferred from Bristol Energy when they went bust and trying to get a correct bill is unbelievable, customer services don't understand what you want and struggle to understand. To be upon only from 9-5 on a weekday is unreal in this day and age especially when its an Indian call centre. They have sent an estimated yearly usage which is over 2 times what they originally predicted and twice as much as my mothers previous supplier. Painful to try and deal with”

Helpful Report

Posted 3 years ago

“Terrible app and terrible website, zero customer service and you have to wait up to an hour for that. Everything they do is designed to keep the customer at arms length, maximise profits and provide the customer with no value for money. They absolutely do not care unless you're buying a new boiler with them.”

Helpful Report

Posted 3 years ago

“British Gas need to give their staff appropriate training. Most of the time they dont know what they talking about. So sometimes had to hanged up then redial. They promise to call you but they never call you back. Someone I spoke have changed my bill date when I asked for something else and I didnt even have enough money on my account!!!! I have booked 3 appointment for the smart meter and each time I took a time off but No one turn up . They said I will get £90 compensation and am still waiting. Sick of it!! Am definitely leaving British Gas”

Helpful Report

Posted 3 years ago

“Sizinzi Maqina provided an excellent customer service throughout the duration of our telephone call. She was also very helpful. I would give a rating of 10 ⭐️ Mr F. Oladipo”

Helpful Report

Posted 3 years ago

“I’d thought that my 98 year old mother was just unlucky in the way that she was treated by British Gas. A quick look a rating of 1.3 out of 5 tells its own story not to mention the number of ‘sorrys’ on the forum (doubtless there’ll be another now). My mother was left distressed after three slot appointments were missed. One unscheduled visit occurred surprisingly late at night when she was in bed. Engineer put a card through the door. Two appointments were no shows. On another occasion the Engineer failed to knock, put a card through the door and charged off. Engineers no longer phone ahead when they are on their way. I suppose disgraceful covers this saga. There are other words.”

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Posted 3 years ago

“App is useless. Unable to submit readings. House cover is poor at its best - sent engineer to service my 2nd boiler. Should have been a gas fire so had to send different engineer.”

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Posted 3 years ago

“Apsoloute scumbags never going with them ever again. They rang me up to lower my payments saying i was in credit them let me rack up a huge bill without even ringing me to tell me when id started going into debit! Id put 0 out of 10 if i could”

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Posted 3 years ago

“Deployment of 28 months an minimum r&r on polish border British Gas cut me off I offered to pay full balance the refused as the commission is greater on pay as you go”

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Posted 3 years ago

“It pains me that I'm stuck having being forced to use this company, the level of incompetence is off the chart, horrendous customer care , they fail on every count 1 star is to much , hours on hold only to be disconnected, worst company on the planet”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,135 reviews