British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,137 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,137 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

Write Your review

Tell us how British Gas made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Gas 1 star review on 1st May 2025

British Gas 1 star review on 2nd December 2024

Richard Parsons

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My son who is at university rang British Gas at about 4pm regarding his metre showing ‘call for help’. By 5.30 an engineer had been round to his student house and fixed the problem.Amazing service, thank you”

Helpful Report

Posted 3 years ago

“Rang up British gas emergency number as our fuse box keeps tripping and we dont know what it is the problem is that I have to have a cpap machine as I have breathing problems and I could stop breathing in my sleep we asked if someone to come out to have a look but they said it would be £99 and £6 on top and we dont have that sort off money as we are on benefits and we have learning disabilitys too both autistic”

Helpful Report

Posted 3 years ago

“Failure to deliver communication and smart meter not conte to monitor”

Helpful Report

Posted 3 years ago

“British Gas Business ripped me off for thousands. I honestly don't know how they get it away with it but the Ombudsman will nine times out of ten side with BG. BRITISH Gas.....they should not be allowed to call themselves British. Tbh I'm so bruised by them I would NEVER trust them no matter what deal they came up with. I spent hours on the phone trying to speak to someone which proved a complete waste of time.....the staff don't care and will tell u anything to appease u and get u off the phone and do nothing.”

Helpful Report

Posted 3 years ago

“We had no heating . Tom and another guy . sorry I didn't get his name .they came out on the 16th of Feb diagnosed the problem order the part . returned next day and fitted it absolutely first class . totally professional . couldn't be happier . thank you so much .Mr maddison . Redditch”

Helpful Report

Posted 3 years ago

“Wouldn't touch them with a bargepole, from past experiences”

Helpful Report

Posted 3 years ago

“Very expensive repair carried out on the advice of the British Gas engineer on to find out that it was never required Hardwick the claim so called manager will not speak to me or even reply to emails”

Helpful Report

Posted 3 years ago

“Booked service for 4 Jan didn’t turn up, booked. another on 14 feb didn’t turn up again. Tried phoning b gas what a nightmare, you cannot talk to any person. What a waste of time taking b gas home care out. Waiting to cancel my energy and home are.”

Helpful Report

Posted 3 years ago

“Left my 96 year old mother without heating after fitting a part , with the excuse it isn’t covered by the insurance. Left the house in a mess and the insulation in the loft tossed to one side so it doesn’t do it’s job. Header tank lid left off as was the insulation. I felt they were glad to leave , as a hoped for short job took longer than expected and they couldn’t get it going. Not a very good experience but they did offer me this little gem of advice “ why don’t you go to an independent engineer, they will be a lot cheaper” this is what I’ve done , they come Thursday.”

Helpful Report

Posted 3 years ago

“Don't be taken in with this home care product. Booked a service, no one turned up, days holiday wasted, re booked another appointment, another company turned up, adviced not to use the boiler, they did not have a part to fix the problem, call from British gas wanting to send someone out in three days time, explained we had no hot water and no heating, explained that there was a vulnerable person at the property, British gas engineer turned up within a few hours and said there was nothing wrong with the boiler. Lots of other issues in the past with servicing, we will not be using British gas again for anything. YOU HAVE BEEN WARNED!!!!!!!!!!.”

Helpful Report

Posted 3 years ago

“My mother's boiler broke down just before Christmas 2021 . She has homecare plan. She is 87 and in poor health. Trying to phone for an engineer is a joke. Took ages before I could talk to a human being. Customer service said it would be three weeks before anyone could come out. Explained She is housebound and a lot of medical conditions. Was asked all about her medical problems before person on the phone spoke to her manager and got it brought forward . Best they could do was a week later. Was told if not happy get a boiler repair from another company and send them the invoice. That's what I did. What a joke . Homecare cover a scam. She has had two rescheduled boiler service appointments as well. Brittish gas taking money for a service that is a disgrace . Would not give any stars at all if it let me.”

Helpful Report

Posted 3 years ago

“Absolute shambles. Booked an electrical repair, twice no-one showed up, when I called up to see why the electrician didn't turn up for the second appointment was told he did and no-one was in. Booked another appointment and when I called today to check the electrician was definitely coming, I was told there is no appointment booked. Could not be worse.”

Helpful Report

Posted 3 years ago

“Disgusting service wait in for service enginner to service boiler and heating system and have time off work and they dont show up not only once but twice this week. Its expensive service for nothing. Plus when we get a breakdown before we were told we would have to go without hot water for a month until the next appointment..disgusting . It took several complaints as vulnerable to get it fixed quicker and even thenemginner again disnt turn up for the appointment and I had to rebook it.”

Helpful Report

Posted 3 years ago

“This is the most abominable company I’ve ever dealt with. 3 weeks trying to change name in the account as my husband has left. Been going online every day and ringing each day now for 3 weeks. There is no options yet, they say you must ring us to change a name. Why is this allowed to go on this appalling service, mine might sound trivial but these poor people with far more urgent problems must be all struggling too. Beyond my belief how they get away with it. Shoddy inexcusable behaviour towards us customers .”

Helpful Report

Posted 3 years ago

“You will be wasting your time trying to contact their online service. Tried several times to set up an account all to no avail. getting a message “sorry its us not you, try again”. After doing this several times I have been locked out!”

Helpful Report

Posted 3 years ago

“Terrible disgrace to call themselves British . No respect to customers , calling in outside contractor's. Leaving vulnerable customers with no gas no heat. Promising to call, I am still waiting after having gas turned off at 10.00 this morning and still waiting now 8.30 at night and still no gas or form of heating . I am 75 and have told them I'm I'll but still only young kids answering the phone with no knowledge or experience with customer care and sympathy for your situation but still take your money . Will be cancelling the Home Care Plan and looking for a different provider. Do not use this Company .”

Helpful Report

Posted 3 years ago

“So far had 3 visits from British Gas engineers or plumbers as we have no water coming from the hot taps. The last 2 plumbers have had no clue and not even known what to do or how to investigate it. A shameful service and I have a v expensive Homecare contract costing £472 a year ax my boiler is old! I have to pay a call out for each visit but after a call/ complaint to B gas they have only charged this once so far . They still have not fixed problem or even suggested what next. Oh and last 2 plumbers did not leave any paperwork. Dreadful rip off !”

Helpful Report

Posted 3 years ago

“I switched to another supplier from British Gas last year and they tried to take £699 straight from my bank account today against my knowledge when they only supplied my property for 1 month. absolutely fuming. Will be complaining to ombudsman also.”

Helpful Report

Posted 3 years ago

“They messed up my late father's bills for 4 years - saying he was in debt when he was in credit and saying he was in credit when he was in debt. He always paid by direct debit and the amount was set by them. This only can't to light since his passing. Now they lie to me about calling me back. One manager from the bereavement team promised on Friday that he'd call me the following Tuesday. When I rang the third time to ask when he would call me, I was told he was on annual leave and clearly lied when he said he'd ring me. I was then told another manager would ring me straight back. No one rang me back. Avoid this company AT ALL COST.”

Helpful Report

Posted 3 years ago

“Couldn't give zero for customer service. Boiler service booked September 2021 for 12th December 2021 cancelled by British gas the day before rescheduled for yesterday. Having heard nothing by text email letter or phone checked Saturday service booked for Monday phoned them yesterday yes the engineer servicing the boiler today yes Will be with you by 6pm did they turn up no!!!!”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,137 reviews