British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,243 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At 4.30am we realised that water was coming through the loft hatch, we called British Gas who finally attended our home at 12 noon (some 24 hour emergency service that is!) He informed us that the contractor that British Gas sent to our home 2 months ago completely bodged the job of replacing the safety release valve on our boiler. He clearly could not get it in properly so wedged it in place with a piece of sawn off pipe, image below. This was an accident waiting to happen, all confirmed by a British Gas own engineer. Because of his incompetence I have a ruined carpet and water damage to 4 rooms. Despite two calls to your team requesting help (including an electrical safety check) no one has fulfilled the promised call back. I am simply aghast at this disgraceful attitude, I am sure that British Gas would love for my insurance company to pick up the bill for the damage and for I to pay through the nose for years afterwards for daring to claim. This is completely down to you so do the right thing and contact us, a “please message us” standard response is unacceptable, do the right thing otherwise I will see you in court!”

Helpful Report

Posted 4 years ago

“Visit been booked for a month to repair gas cooker. 1 hour after estimated time today had a phone call cancelling due to emergencies taking priority. Can't re arrange until February. I am now left trying to find someone else to repair with less than 2 weeks to Christmas. I hope you will enjoy your Christmas Dinner as I doubt we will be having one. I will be cancelling my home care plan as I have given you the benefit of the doubt too many times now. Enough is enough”

Helpful Report

Posted 4 years ago

“First our annual boiler service was cancelled on the day it was due to be carried out and a new appointment made over three weeks later which was kept. A problem with the boiler which was due to be fixed as part of the annual service did not resolve the problem. Arranged foe a service call. given a date over three weeks away. On day of appointment contacted by British Gas who cancelled the appointment and made another one, yet again over tree weeks away. On day of second appointment British Gas again cancelled and made another appointment almost 4 weeks away. When my Service contract expires I will not be renewing with British Gas as they seem incapable of keeping an appointment. In my experience very poor customer service.”

Helpful Report

Posted 4 years ago

“A bg engineer capped our gas fire saying the flu in the loft was damaged nearly 3 years after a very expensive repair we found this was nothing to do with the fire at all I want thay money back & all they say is it was right at the time how can this be right as they are in the wrong & the complaints manager James Hardwick refeued to talk to me”

Helpful Report

Posted 4 years ago

“Very rude staff on the phone didn't care at all when I had a gas leak”

Helpful Report

Posted 4 years ago

“British gas should not be allowed to trade very bad service should be prosecuted for breach of contract”

Helpful Report

Posted 4 years ago

“british gas owe me £132.32 refund from leaving them for another supplier I have been in constant contact with them for 3 months now and keep getting the same response saying you should receive a cheque in 7 to 10 days, i raised an official complaint and received a call from the complaints department promising me that a cheque was raised there and then and i will receive it asap that was 30 days ago. i contacted them again to day and was told i will receive a cheque in 7 to 10 days. THEY WILL NOT PAY BACK ANY MONEY OWED TO CUSTOMERS. And customer services and complaints agents are well trained in fobbing customers off with lie after lie. why is a company like British Gas being allowed to to this”

Helpful Report

Posted 4 years ago

“Do not and I mean do not get any service from this company no electricity no gas don’t even touch any paperwork they send. The worse company I have ever delt with you buy at your own Risk”

Helpful Report

Posted 4 years ago

“Joke of a company. They have put false missed payments on my credit report and are now saying that they can’t remove them. Calling them takes you a full day and their customer service team are absolutely useless. Go with a different company. I now have missed payments on my credit report and it has stopped me from getting a mortgage when I have never missed a payment in my life”

Helpful Report

Posted 4 years ago

“They cut me off with no warning when I had paid - they said tech issue. They said it would be 2 months for an engineer to come and fix the problem! Was on live chat for a total of 5 hours when they said they were resolving things - they didn't do anything. Phone numbers on the British Gas website are defunct and complaint email bounced back. NEVER USE THEM. I changed providers. I would give zero stars if I could.”

Helpful Report

Posted 4 years ago

“i'm still paying for the electricity of a flat i left 5months ago. I sent emails containing all my datas, tried to call them and waited 30minutes, sent complaints and had no answer.. I heard they could not yet do anything, I had to call back later...”

Helpful Report

Posted 4 years ago

“Impossible to get through to. When you finally do, they hang up or just plain don’t care. Happy to leave my elderly disabled mother without electricity (who relies on electricity for her medication) - livid. Will be looking at alternative suppliers.”

Helpful Report

Posted 4 years ago

“I CANNOT BELIEVE HOW BAD THIS IS !! IT'S REALLY DON'T DESERVE BRITISH NAME ON THE COMPANY. IT'S MISLEADING THAT ALL BRITISH ARE LIKE THIS BAD SERVICE. SUPER BAD SERVICE. CALLING THEM TRYING TO GET MY PROPERTY CHANGED TO MY NAME (NO ELECTRICITY IN MY HOUSE WHATSOEVER NOW) AND WAITING FOR 2 HOURS AND CALLED 2 TIMES TODAY WAITING FOR 2 HOURS EACH TIME AND THEN CUT OFF MY PHONE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Zero customer service can’t get through to a human at all. Also got my address wrong how is that even possible?!”

Helpful Report

Posted 4 years ago

“Impossible to reach, and when you do somehow manage to get a human being on the other end of the line they hang up and don't call you back. Just pray you never have an issue or ready yourelf for weeks of torture trying to get anything sorted.”

Helpful Report

Posted 4 years ago

“constantly waiting for up to one hour to speak to customer services and when I do get through they promise to sort out my problem, but still do not”

Helpful Report

Posted 4 years ago

“What an absolute shambles..customer service a massive disgrace...whilst waiting for a phone reply..if that is you are fortunate to have not already been cut off by them.!..the automated tells you how an agent will be able to help you..lol..but forgets to mention ..that is IF? you ever get to talk to someone .. that it is more than likely they will just disappear from ur call ..as they do not have a clue how to sort ur problem..so just leave you hanging until you finally give up..As for...CHAT.. requested transcript..nothing forthcoming..likely because it included an apology for their incompetence..and highlý unlikely they would want that to be available in writing to a customer!!!”

Helpful Report

Posted 4 years ago

“Terrible company, worst I’ve ever had , mess up every time.. useless wankers”

Helpful Report

Posted 4 years ago

“British Gas home care?? The boiler broke down, no central heating/ hot water. It took five days for an engineer to come out, ten minutes later it’s all fixed even though he didn’t have the replacement parts he felt would rectify it?? I asked does it all look ok have you serviced it?,”no, go online for that” . Ten minutes after he left it broke down again .Tried to speak with british Gas over the phone ,near impossible!! finally got through was put on hold whilst they chased up the engineer then cut off . Phoned through again , (2hrs)finally spoke with somebody who said they couldn’t get hold of the engineer but I should try turning it on and off again.. earliest booking in three days , so over a week now! We pay around £400 a year for home care , due to the pandemic? The boiler and central heating hasn’t been serviced in two years and when you finally need the cover this is what you are provided with. Extremely systemically poor service ...steer clear!!”

Helpful Report

Posted 4 years ago

“Transfered to British, first months calculated usage equates to over ten times more than the actual usage, equating £850 for a month. Credit still not materialize from previous company. Absolute joke.”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,243 reviews