British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,261 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,261 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LIARS!! This company is beyond AWFUL. British Gas has to reimburse me for over £1000 and every time I call and hold for more than 45 mins, they tell me they sent me the cheque. The cheque has not arrived even after 2 months!!! I am so sick of this company! When it comes for them to collect the money, they take it with both hands! When it comes for them to reimburse money, they stall and look the other way! DON'T, JUST DON'T ever become a client to British Gas!! There a lots of other companies out there to chose and save you a lot of headache.”

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Posted 3 years ago

“British Gas is all over the place from migration to new system poor workers don’t have a clue what’s going up . But people like mangers just sit back and relax way to many problems needs to be sorted!!!!!”

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Posted 3 years ago

“Cannot track useage”

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Posted 3 years ago

“Totally unacceptable service since upgrade Can not see bill or any details on what tarriffs are available to switch. In educated service team which on line uses the same cut and past response and not addressing my questions. The after 40 minutes on line 3 Times asked to call a human being which is near on impossible as it keeps you waiting. Get a grip with technology and what the customer wants and please do quality control on your testing and releases as it’s obvious it’s below par”

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Posted 3 years ago

“Absolute joke of a company ripping people off wouldn’t recommend if the last company on earth”

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Posted 3 years ago

“31 minute wait to speak to customer service on a Thursday mid day”

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Posted 3 years ago

“If there's a worse company out there, I'd be amazed.”

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Posted 3 years ago

“This has to be the worst customer service I've ever had.”

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Posted 3 years ago

“Worth service ever.. rude and unhelpful customer service. extremely unreliable and unhelpful. they don't send and confirmation emails or text for your booking. they don't report back of the work that has been carried out or update your account online. they make changes to your account without letting you know. the Enginner they sent to your property are very unhelpful and they come up with every single excuse not to carry out the work. do not waste your time and money with these people. stay away from this company and don't through your money away with them.”

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Posted 3 years ago

“Unbelievably incompetent administration where the simplest request is mishandled in a quite fantastic way.”

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Posted 3 years ago

“Been given several over estimated bills since April after I have given meter readings. Spoke to two different people at call centre both times put on hold and failed to come back to me. Absolutely awful customer support.”

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Posted 3 years ago

“Terrible customer service from the British gas call centre in South Africa. I was double charged for my electricity bill and tried to resolve it with the call centre. I spoke to 6 different lady call handlers all were all very poor and rude and could not resolve a straight forward issue. Due to the terrible customer service I have now left BG!”

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Posted 3 years ago

“Inflated energy bill with rude customer advisor and fake chat .Cut off by advisor and fake chat representative after waiting in que on 521 position.SHAME”

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Posted 3 years ago

“Absolutely appalling !!! Taken me 3 months to sort out a final bill, due to them moving me from an 'old' system to a 'new' system without my consent. Even received debt collector letters for over £800 when my final bill was £90 !!! I'll Never ever use this company whilst Im breathing !!. APPALLING.”

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Posted 3 years ago

“Hopeless website. Tells me everything except what I need to know. Just want to make a payment but nowhere to be seen. Urgh. Been looking for last half hour. Why do you change app set up when we ve just got used to old version.”

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Posted 3 years ago

“All south African advisers are horrible arrogant pigs,I've made 8 calls and there wasn't one nice one,horrible people”

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Posted 3 years ago

“Booked engineer for repair as I am 78 and unwell. Booking was for 10am to 2pm on 20th. 2 hours late then a phonecall to say he would not be coming until 10am tomorrow. No heating.”

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Posted 3 years ago

“My gas account has been inaccessible for 2 months now, I was told it could take up to 6 weeks to update 8 weeks ago. I can no longer give a gas meter reading on the phone. Atrocious service.”

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Posted 3 years ago

“Have to agree with the hundreds of bad comments. New app,is rubbish, but you cannot see your old credits, they have disappeared along with my money. Cancelled my d/d which I have had for 45 years, so if your d/d can disappear so can your credits. They say nothings wrong, but I do not believe them.”

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Posted 3 years ago

“they sent my stress level to 10, appalling service the worse of the worse, if you fancy sitting on the phone all day on hold call British gas, zero rating from me”

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Posted 3 years ago

British Gas is rated 1.2 based on 3,261 reviews