British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.22

1.2 Rating 3,243 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 21st December 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never turned up for apointment, i complained as they stated if i didnt keep apointment they would charge 30 pound cant wait to leave this company”

Helpful Report

Posted 2 years ago

“British Gas caused a gas leak by attempting to remove the incorrect meter at my property, when we realised what he was doing he bodged the gas pipe back on, we smelt gas days later and cadent come out, they had reused an old corroded washer! They continue to get our bills incorrect charging for a meter not in use 4 times they have missed appointments and not turned up no phone call or reasoning given. Once I have the outcome from the financial ombudsman we are leaving them”

Helpful Report

Posted 2 years ago

“The have lost over £1,500 of the money which was in my account. Said they had sent cheque given 3 different dates. Had phone disconnected by agent when I called to try to recover this money as I cannot now pay future bills. My father who lives with me has brain damage part of this money is his and from a charity. Very worried now about paying my bill as BG have my money.”

Helpful Report

Posted 2 years ago

“Horrendous customer service spoke to 8 different people over 5 days 2 hung up on me 2 of staff were helpful.waited in for agreed appointment to be told a no show after I chased after 8 hours (engineer delay).very poor customer service and response.”

Helpful Report

Posted 2 years ago

“disgusting company”

Helpful Report

Posted 2 years ago

“LIARS!! This company is beyond AWFUL. British Gas has to reimburse me for over £1000 and every time I call and hold for more than 45 mins, they tell me they sent me the cheque. The cheque has not arrived even after 2 months!!! I am so sick of this company! When it comes for them to collect the money, they take it with both hands! When it comes for them to reimburse money, they stall and look the other way! DON'T, JUST DON'T ever become a client to British Gas!! There a lots of other companies out there to chose and save you a lot of headache.”

Helpful Report

Posted 2 years ago

“British Gas is all over the place from migration to new system poor workers don’t have a clue what’s going up . But people like mangers just sit back and relax way to many problems needs to be sorted!!!!!”

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Posted 2 years ago

“Cannot track useage”

Helpful Report

Posted 2 years ago

“Totally unacceptable service since upgrade Can not see bill or any details on what tarriffs are available to switch. In educated service team which on line uses the same cut and past response and not addressing my questions. The after 40 minutes on line 3 Times asked to call a human being which is near on impossible as it keeps you waiting. Get a grip with technology and what the customer wants and please do quality control on your testing and releases as it’s obvious it’s below par”

Helpful Report

Posted 2 years ago

“Absolute joke of a company ripping people off wouldn’t recommend if the last company on earth”

Helpful Report

Posted 2 years ago

“31 minute wait to speak to customer service on a Thursday mid day”

Helpful Report

Posted 2 years ago

“If there's a worse company out there, I'd be amazed.”

Helpful Report

Posted 2 years ago

“This has to be the worst customer service I've ever had.”

Helpful Report

Posted 2 years ago

“Worth service ever.. rude and unhelpful customer service. extremely unreliable and unhelpful. they don't send and confirmation emails or text for your booking. they don't report back of the work that has been carried out or update your account online. they make changes to your account without letting you know. the Enginner they sent to your property are very unhelpful and they come up with every single excuse not to carry out the work. do not waste your time and money with these people. stay away from this company and don't through your money away with them.”

Helpful Report

Posted 2 years ago

“Unbelievably incompetent administration where the simplest request is mishandled in a quite fantastic way.”

Helpful Report

Posted 2 years ago

“Been given several over estimated bills since April after I have given meter readings. Spoke to two different people at call centre both times put on hold and failed to come back to me. Absolutely awful customer support.”

Helpful Report

Posted 2 years ago

“Terrible customer service from the British gas call centre in South Africa. I was double charged for my electricity bill and tried to resolve it with the call centre. I spoke to 6 different lady call handlers all were all very poor and rude and could not resolve a straight forward issue. Due to the terrible customer service I have now left BG!”

Helpful Report

Posted 2 years ago

“Inflated energy bill with rude customer advisor and fake chat .Cut off by advisor and fake chat representative after waiting in que on 521 position.SHAME”

Helpful Report

Posted 2 years ago

“Absolutely appalling !!! Taken me 3 months to sort out a final bill, due to them moving me from an 'old' system to a 'new' system without my consent. Even received debt collector letters for over £800 when my final bill was £90 !!! I'll Never ever use this company whilst Im breathing !!. APPALLING.”

Helpful Report

Posted 2 years ago

“Hopeless website. Tells me everything except what I need to know. Just want to make a payment but nowhere to be seen. Urgh. Been looking for last half hour. Why do you change app set up when we ve just got used to old version.”

Helpful Report

Posted 2 years ago

British Gas is rated 1.2 based on 3,243 reviews