BT Reviews

1.46 Rating 337 Reviews
9 %
of reviewers recommend BT

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BT 1 star review on 6th May 2020
Charlee
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BT 1 star review on 6th May 2020
Charlee
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BT 1 star review on 6th May 2020
Charlee
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BT 1 star review on 23rd February 2020
Salman
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Anonymous
Anonymous  // 01/01/2019
Absence of any indoor mobile signal, and only patchy outdoor mobile signal that pulses and drops out on every call. Cannot cancel the contract as their response is I shouldn't expect a constant good signal, they don't guarantee this only an occasional pulsing signal that can be seen.. but not used. Avoid at all cost. South Wales Valleys.
Posted 7 months ago
Just had broadband and a phone the fibre is fast an reliable so far no complaints
Posted 7 months ago
We have received help from Tyrone both…

We have received help from Tyrone both yesterday and today. He was very devoted and exceeded our expectations. He fixed an internet issue that we have had for a very long time and went the extra mile as he came in extra early the next day and made sure the problem was fixed.

Many thanks from Bective Leslie Marsh team at Kensington.
Posted 7 months ago
Absolutely shocking. My contract was set up incorrectly and been overcharged constantly. Apparently Customer Complaints team do not take calls and so relying on people saying they will call you back when don't. 47 minutes on a call to be advised that I will be charged for said call!!!!! issue still not resolved. I would avoid BT entirely
Posted 7 months ago
I have just moved house all amenties were disconnected by a quick phone call same day apart from BT who have insisted on a months notice charge & then can not get an engineer out so the people moving into our house can not have their phone connected either. Really poor service from what is suppose to be the leading provider.
Posted 7 months ago
After 7 weeks and 4 failed attempts of trying to get a phoneline and broadband I give up they make promises they don't keep for a company that does this day in day out utter shambles how they stay in business I'm not sure
Posted 7 months ago
Our price of our TV increased by £20 per month in a year. We started off paying 42 a month and ended paying 62 a month. They also made us pay an extra month as we were 1 day less than giving a months notice so ended up having to pay an extra month of £62
Posted 7 months ago
I was a BT customer for years. Whilst installing some new equipment, their engineer drilled through some wires. He did not tell me. He up and left without completing the installation. I informed BT who did not care. Out of principle i chose to leave them. They made me pay a £200 leaving fee but would not amend the damage to my home.

AVOID!!!!!
Posted 8 months ago
Worst customer service I have ever experienced. Useless company, lie through their teeth.
Posted 8 months ago
reported a fault july 2nd, had 6 engineers at my property, 1 engineer {outreach} told me it was my router... went in his van & brought me a so called new one in a box but i found out off the nxt engineer that it was a second hand faulty one taken from another house, got allocated to a case manager & had 1 phonecall off him saying hes in charge of everything, never heard off him again, had 2 more allocated to me & never heard a thing. i refused to pay my bill which they eventually waivered, never heard anything again off anyone.my broadband is now working after 8 weeks of going off every night at around 9pm, no apology & no offer of compensation, its as if im invisible, if youre thinking of changing provider then think twice, they are ready to take your money & promising you the earth but when it comes to complaints its non existence, try getting through to them .... impossible.
Posted 8 months ago
9.9.19 - I am having lots of problems with BT who wont allow me to leave until my contract is up (July 2020). When I re took my contract out with them it was on my understanding that we would continue getting the speed we were being provided. Since then it has dramatically dropped and they don't seem to care and say they are still providing us with the minimum speed in there terms and conditions (which is practically nothing!). If I had of know the internet speed would have dropped that dramatically then I would have never taken out the contract with them. There customer service is appalling. We turn off our wifi as it is that bad and use 4G so I really don't understand what we are paying for!
Posted 8 months ago
Bt guarantee broadband in every room. Funny that, they could not fix our broadband after 7 visits and we never received a proper service at any point throughout our contract. They claimed my wife couldn’t set up her phone WiFi, and offered to help her. It turned out they could not do their job. Don’t bother with Bt they are not bothered in helping customers. Utility warehouse now prove a service is possible and it actually works properly..

BT don’t bother yourselves.
Posted 8 months ago
Bt as a company are a total scammers and they intentionally rip customers off their hard earned money, a customer will sign up for a contract but when the bill comes the bt billings will add so many add on charges that one doesn't know where it comes from and when you call bt for explanations their ridiculous bill and will never refund you and will also not allow you to end the contract, they will threaten you with lawsuits and to make you get a bad credit record. Bt is a total disgrace of a company.
Posted 8 months ago
After 25 years of waiting for our 1Mb line to be upgraded to fast fibre broadband, BT have now confessed to not transferring our line to the new Cabinet No. 9 installed in our village.

This means that unless BT carryout major reconstructuring in our area we may never be able to have high speed Broadband that most of therir other customers now enjoy! Nevertheless we are still being charged a premium rate for the very poor service we are receiving
Posted 8 months ago
Bad broadband. Engineer booked. Got text to say he’d call in advance and NO CALL other than when he was outside my house! Not happy with product or service.
Posted 9 months ago
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Review of BT
Trevor wills
1 review
1 star: Bad
Just now
Avoid avoid avoid
BT sold me BT TV which was cheaper than the app. Did not inform me of a discount period, then increased the price without my knowledge or consent. Contacted bt who said they emailed me (Was sitting in spam) said I was in contract and nothing could be done.

HOW DOES BAD TELECOM EXPECT TO KEEP ME AS A CUSTOMER WHEN THEY HAVE LITERALLY ROBBED ME.

Honestly stay away. AVOID THE VERY POOR CUSTOMER SERVICE AND EXPENSIVE PRICE STRUCTURES.

Not a wonder their customer churn rate is so high.
Posted 9 months ago
Utterly useless internet service in Liverpool city centre. Slow internet connection, consistent failures in service - first complained in 2017 and then over the last 5 months, two engineers were sent out, charged £300 and still no service. Twice I called to air my complaint and twice I was cut off. Terrible customer service, just lies, dragging their feet and meanwhile we are still paying and have not been offered a deadline for the internet to be fixed nor have we been offered any compensation. PS this is a business account! Stay well away from these sharks.
Posted 9 months ago
ENTRAPMENT: Apparently, I signed up for 3 months free sports in 2018. UNFORTUNATELY by taking out the 'offer' my 'out of contract BT account' was AUTOMATICALLY extended by 12 months!. They are now attempting to extort £400 out of me as I changed broadband provider in April. BT are claiming early redemption charges :( unnecessary, stressful, immoral.
BT you totally suck, I will never use any service associated with you in future.
Posted 9 months ago
I was with Virgin for 1 year only and that was long enough.
They cancelled my service 8 days before my contract term had finished, leaving us with no phone or broadband.
Fortunately, BT stepped up and the router arrived within 3 days and the connection was made within 24 hours.
I see all the complaints about BT, but try the others and like me you'll possibly return to BT for some satisfaction of good customer service.
Posted 9 months ago
I'm a BT costumer for 4 years. I just realized that since last month my bill had increased without reason. Today I contacted the costumer service to clarify what is happening. The member of the staff that answer the phone was rude sometimes and just told me that I accept the fact that BT changed the contact. I just found out that BT sent an email to the clients on the 18th of June with 5 weeks notice regarding the fact that the monthly price will go up from July. Although I never received any email and I wasn't aware about this change and I never consent or accept any update on my previous contract. I can't really understand why I'm paying more for the same service. The only option that BT gave to me was: pay the same monthly, but extending my contract for more months in order to solve this situation.
On the top of this I ask the person on the phone to speak with the supervisor in order to solve and to find other solutions and apparently she refused to talk with me. This is the most unprofessional service. I couldn't believe when this guy on the phone to end up saying that not much to do and he will do a complain on my behalf. I don't even know what is written on the complain because he said that can't send to me either.
As far as I can understand from all this situation BT can change your contract without consent from clients just using emails that don't know if will be delivered. BT also are able to write on your behalf although BT are not allowed to send the complain through your email and I still don't know what was written. Where is the sense in all of this story? This is not a honest procedure if the idea is to change contracts. BT should obtain consent from clients and they can use phone calls and letters to notify as well. One email is not the only option and is not enough.
Posted 9 months ago
BT is rated 1.46 based on 337 reviews