BT Reviews

1.47 Rating 349 Reviews
10 %
of reviewers recommend BT

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BT 5 star review on 1st July 2020
Kat
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BT 1 star review on 6th May 2020
Charlee
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BT 1 star review on 6th May 2020
Charlee
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BT 1 star review on 6th May 2020
Charlee
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BT 1 star review on 23rd February 2020
Salman
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Anonymous
Anonymous  // 01/01/2019
Mishandled the initial order, over-promised, under-delivered all tied together by the call centres from hell. Most frustrating customer service experience I can remember, makes me feel ill just thinking about it.

Awful, arrogant, careless, false claims, lies, misleading, frustrating, enraging.

All describe BT broadband service - be good to yourself, just don't go there!
Posted 7 months ago
BT happy to leave a small company without internet and access to IT facilities. When speaking to the advisor they were not apologetic AT ALL, in fact that are happy to leave us without access to our server and internet for more than 48 hours. The only outcome they could provide is that we go and work remotely elsewhere until Monday when a engineer can come out to us. They asked us to do many test on the computer which took an hour for them to then say there was a local power outage. DO NOT USE FOR BT BUSINESS, ABSOLUTELY DISGUSTING CUSTOMER SERVICE AND COMPLETELY UNHELPFUL. If another option for a service provider was available within the local area, we would defiantly end our contract with BT.
Posted 7 months ago
4 attempts to connect my broadband by engeener 4 times i had to be at home...1 month of waiting....worest customer service..been hanged up many times..
Posted 7 months ago
Sales team to push hard but that they job, But using new bt cloud voice just don't. if we pick up a call from different lines no way to see who called. the system is not very user-friendly and cannot be changed and we just told tough. We lost a lot of functions from our old Avaya system we still after 9 months can not our billing sorted even after a month of call e-mail and complaints bt just do not care at all about use. Just say away from bt. the system work to make call and click dail. we have 60 lines using Yealink. do not think I be using BT again after 15 years then never change.
Posted 7 months ago
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We went with bt as the previous tenant was with bt and we thought it would be a straight forward swap to our name. This was not the case ! We had an order for the phone line and internet to be changed into our name (which apparently you need an engineer to come out 2 weeks later to do) when this was done, we recieved a new number ..we requested from day one to keep the previous number as we were running a business and that was the number our customers where familiar with. We were informed that as soon as the order was completed we can ring up to confirm the number change, So we did. We were then informed that the number would be changed within 24 hours .... 24 hours later the number was still not changed. After ringing back the following day we were then informed that there was another order on the account that had to be completed before the number could be changed. As we had not placed an order they cancelled the order and told us it would be another 24 hours before the order would be cancelled and then to ring back for the number to be changed. So as you can guess we rang back 24 hours later to change the number to then be told someone didnt cancel the order so they would cancel it and it would take another 24 hours ( why it takes 24 hours to press the cancel order button I do not know! ) since receiving our bt order on 5th November we are still waiting to have the number changed back to the original number! After being on the phone many days and many hours I was finally passed to a supervisor who informed me that IF I WAS TO PAY FOR THE BUSINESS ACCOUNT I WOULD RECEIVE A BETTER SERVICE! Which we were told at the beginning it will be easier to stay as a personal customer for now as that is what the previous tenant was and that it would be easy enough to change at a later date! After speaking to this supervisor I was informed that he would cancel the order and he would call me back to re arrange the phone number change between 11:00-13:00, did I recieve a phone call ? NO I DID NOT! I rand up at 13:02 to find out why I hadn't recieved my phone call and the lady on the phone said she had passed the message on for me to get my phone call. The NEXT day I recieved a call which was not from a supervisor and was informed there is nothing they could do as I'm not named on the account even though they have been speaking to me everyday since getting Bt and everyday they recieved permission to talk to me and permission to change the number! All we want to do is have the original number back on the landline which has took 8 DAYS so far and still counting ...
Posted 7 months ago
Been abroad got my kindle stolen in a blind panic trying to ring the bank as had to cancel all my cards on bt mobile kept cutting off as up to spend I was in tears thinking my accounts would be emptied out after about 5 true used my partners phone got it all sorted I got charged £70 pound for trying to cancle cards at bank my partner with 02 got charged nothing I feel bt just made money out of my misfortune 40 years loyal service amounts to being ripped off I have had trouble with my internet all the time when someone rings house phone internet goes off been too tested it nothing done still does it can not wait till my contract up go else where
Posted 7 months ago
Made a order for Bt broadband with the sport and was offered a free gift of my choice then was told they have taken over ee and can offer a better price for sim only again with a free gift
Have taken up the offers and they said all is done and I will receive the email showing my purchase and order
Having looked through the email they had put a different address.
I phoned and mentioned this to them then they told me that I can not have the offer at my address because it does not support fibre
So I asked how this was possible when I have fibre with my current supplier
They said this was down to lack of space in the cabinet
And got offered another speed which is less then 4mps for double the price I’m paying now
Sorry but that is not acceptable
So I cancelled my order and still waiting for email of cancellation and refund of my deposit that I had to pay
Posted 7 months ago
Useless engineer booked for a new installation had text messages emails and they called me twice once the day before saying make sure you are in YES I will be in took day off work and sat in from 12 to 6pm and the they didn’t turn up ! No call no explanation useless ! Even when I called they could not explain why 🙄Cancelled and went else where .
Posted 7 months ago
No phone line or broadband but I had mini hub. Engineer booked took 4 days but Sam came punctually and went up the pole and then in green box and fixed it. So he gets 4 stars. The one star goes to the dozey operators 5 of them "your mini hub will be connected in 2 hours" BUT 5 that's FIVE stars go to GARY and his team in Newcastle...polite professional honest and efficient. THANKS GARY.
Posted 7 months ago
BT Cloud one lady working her name is Anna she's wonderful she help me lord when I call all she always replied and helping person I can give you a 5-star are even though I can give 100000 start thank you very much
Posted 7 months ago
3months of poor service Internet dropping out which also effected the bt TV,customer services put phone down halfway though conversation several times,4 months and a upgrade (at my cost) to sort it out, back to sky once contract is up
Posted 7 months ago
BT have failed to respond to my complaints about their wrongly setting up my broadband & calls package. Their administration seems to be in a right mess and their management dont seem to be bothered by 93% poor and bad TrustPilot reviews. I strongly advise avoiding BT.
Posted 8 months ago
Absence of any indoor mobile signal, and only patchy outdoor mobile signal that pulses and drops out on every call. Cannot cancel the contract as their response is I shouldn't expect a constant good signal, they don't guarantee this only an occasional pulsing signal that can be seen.. but not used. Avoid at all cost. South Wales Valleys.
Posted 8 months ago
Just had broadband and a phone the fibre is fast an reliable so far no complaints
Posted 8 months ago
We have received help from Tyrone both…

We have received help from Tyrone both yesterday and today. He was very devoted and exceeded our expectations. He fixed an internet issue that we have had for a very long time and went the extra mile as he came in extra early the next day and made sure the problem was fixed.

Many thanks from Bective Leslie Marsh team at Kensington.
Posted 8 months ago
Absolutely shocking. My contract was set up incorrectly and been overcharged constantly. Apparently Customer Complaints team do not take calls and so relying on people saying they will call you back when don't. 47 minutes on a call to be advised that I will be charged for said call!!!!! issue still not resolved. I would avoid BT entirely
Posted 8 months ago
I have just moved house all amenties were disconnected by a quick phone call same day apart from BT who have insisted on a months notice charge & then can not get an engineer out so the people moving into our house can not have their phone connected either. Really poor service from what is suppose to be the leading provider.
Posted 8 months ago
After 7 weeks and 4 failed attempts of trying to get a phoneline and broadband I give up they make promises they don't keep for a company that does this day in day out utter shambles how they stay in business I'm not sure
Posted 8 months ago
Our price of our TV increased by £20 per month in a year. We started off paying 42 a month and ended paying 62 a month. They also made us pay an extra month as we were 1 day less than giving a months notice so ended up having to pay an extra month of £62
Posted 8 months ago
I was a BT customer for years. Whilst installing some new equipment, their engineer drilled through some wires. He did not tell me. He up and left without completing the installation. I informed BT who did not care. Out of principle i chose to leave them. They made me pay a £200 leaving fee but would not amend the damage to my home.

AVOID!!!!!
Posted 9 months ago
BT is rated 1.47 based on 349 reviews