Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I switched to bulb, reason to use renewable energy. I felt compelled to do my part in helping with climate change, Are also cost effective.”

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Posted 4 years ago

“I switched to bulb, reason to use renewable energy. I felt compelled to do my part in helping with climate change, Are also cost effective.”

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Posted 4 years ago

“Good customer service but did not offer fixed price termsu”

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Posted 4 years ago

“we have been happy with the service provided from bulb just a change to a different tariff.”

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Posted 4 years ago

“Fine service Leaving due to prices Cheaper at other supplier”

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Posted 4 years ago

“Stayed with them for less than a month as I found a cheaper supplier.”

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Posted 4 years ago

“You started off good, but you're prices started to go higher and higher”

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Posted 4 years ago

Hi Kadir, Thanks for leaving us a review. We have had to increase our prices, as the cost of supplying energy has increased significantly. Wholesale costs have increased by 29% since March. Unfortunately, as the cost to supply energy has continued to rise, we need to increase our prices to reflect this. You can read more about this on our Blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 If you have any further questions, you can send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 4 years ago

“Very impressed by the easy account access, and the efficiency of any changes necessary.”

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Posted 4 years ago

“Not been with them very long but seem to ok so far I cannot access my meter as it is next door”

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Posted 4 years ago

“As far has it goes that's I rate you on”

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Posted 4 years ago

“As an energy provider I have no complaints except it’s almost impossible to have a conversation with you. I would like a smart meter installed and have been trying to contact you now for over a month.o”

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Posted 4 years ago

Hi Pauline, Thanks for leaving us a review. We'll be happy to look into getting a smart meter fitted for you - would you be able to send us an email to feedback@bulb.co.uk with your email, full address, full name and date of birth please? All the best, Lou

Posted 4 years ago

“Really helpful staff. Change over went extremely smoothly. The only slight downside I have is that not long after joining they said my rates were going to rise, but this may have been unfortunate timing. Overall a good company with great staff.”

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Posted 4 years ago

“I'm quiet happy with Bulb as they are very cheap”

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Posted 4 years ago

“Great no fuss or annoying post/ emails”

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Posted 4 years ago

Hi Paul, thank you for your positive review. Is there something else that we could do to deserve a better rating from you? Let us know at feedback@bulb.co.uk - Nathan

Posted 4 years ago

“So far, So good.Only just joined and smart meter fitted. Good price. They been in contact, to see if everything is ok.”

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Posted 4 years ago

“Helpful customer service and reasonable price 👌”

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Posted 4 years ago

“Easy to communicate with web site”

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Posted 4 years ago

“So far so good. App works well and got my £50 referral money with no fuss. Seem a good company and had no issues moving over. Like the idea of having only one tariff as it means I know I’m on the best tariff they have. If these didn’t work out I was going to try Octopus energy but currently can’t see why I would move again.”

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Posted 4 years ago

“It would've been 5* had Bulb actually returned a response to my last email. Despite this, I've no other issues with the service Bulb have given.”

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Posted 4 years ago

“Regular emails, good communication with customer quick response with enquiries,”

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Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews