Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Straight forward to set up, keep you informed of payments and remind you to send meter readings to make sure payments are kept in line with usage. One of the cheaper suppliers”

Helpful Report

Posted 4 years ago

Hi Michaela. Thank you so much for your positive review, this is really great to hear. If you have any feedback on how we could improve your rating, please let us know at feedback@bulb.co.uk - Nathan

Posted 4 years ago

“Not sure why you are taking estimated readings got smart meters so tells you how much I’m using”

Helpful Report

Posted 4 years ago

Hi there, Thanks for leaving us a review. We would like to look into this for you, to see why we're not getting these smart meter readings through. Would you be able to send us an email with your email, full address, full name and date of birth to feedback@bulb.co.uk please? This way, we can look into this for you. All the best, Lou

Posted 4 years ago

“Would have given 5 stars but a few days after joining they sent me an email to say the prices are going up!”

Helpful Report

Posted 4 years ago

Hi Darren, Thank you for leaving us a review. Sorry about the timing of your switch and the price change. We do have a variable tariff which follows wholesale costs. You can see more details about the price change here - https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 Thanks, Mel

Posted 4 years ago

“It would be really good if you text when I get down to about £1.00 credit so I know I need to top up as I have ran out of electricity and didn’t realise”

Helpful Report

Posted 4 years ago

Hi there. Thank you for leaving us a review. This is a great idea and something that our team are working on. We will be bringing out some new features for Smart pay as you go in the near future. If you have any other suggestions or would like to get involved in discussing feedback please head to our community page - https://community.bulb.co.uk/t/product-update-smart-pay-as-you-go-is-here/90536 Thank you for your input. Mel

Posted 4 years ago

“smart prepayment is very easy to use and the app to top up is very simple. Only down sides I can think of is the app can be slow to update meter readings, they never seem to show real time balances and unlike other companies they do not provide you with a plug in smart Digital display to show your balance and usage in the home.”

Helpful Report

Posted 4 years ago

Hi Gary, Thanks for leaving us a review. I'm glad to hear that you've had a good experience with our Smart Pay As You Go tariff. We do provide IHD (In-Home Display) units for new smart installations, but we aren't currently able to provide these to members who had their smart meters installed by other suppliers, as they should have provided you with one themselves. We are looking in the future to be able to provide members who don't have IHDs with these units, so we appreciate your patience in the meantime. All the best, Lou

Posted 4 years ago

“So far so good... Seems to be cheaper than British Gas. Easy app to navigate. Easy to input meter readings.”

Helpful Report

Posted 4 years ago

“Easy to use account all there in one place. Shoes you your usage and upcoming payments.”

Helpful Report

Posted 4 years ago

“Good Monthly Bill And Usage So You Know Your Balance Each Month”

Helpful Report

Posted 4 years ago

“lt was good”

Helpful Report

Posted 4 years ago

“Very good service cheaper electricity”

Helpful Report

Posted 4 years ago

“Changed to bulb a couple of months ago. So far good and helpful.”

Helpful Report

Posted 4 years ago

“Easy to use account all there in one place. Shoes you your usage and upcoming payments.”

Helpful Report

Posted 4 years ago

“Haven't been with Bulb very long but so far they have been very good. Hopefully this will continue and maybe a five star next time.”

Helpful Report

Posted 4 years ago

“Good service polite staff.”

Helpful Report

Posted 4 years ago

“Changed to Bulb this year, all seems good so far, usage has been heavier than the past due to the cold Spring weather and an ageing carcass which does not enjoy the chill factor, but charges still appear reasonable, so hopefully it will be 5 stars with some further experience..”

Helpful Report

Posted 4 years ago

“Simple and straightforward to deal with”

Helpful Report

Posted 4 years ago

“Efficient and available with reminders for meter readings... not easy to talk to someone ( and I hate the bott) but if you need to speak you can do that online... whilst not the most competitive it’s not the most expensive.... go for the cheapest provider at your peril , I did then it went bust and I had a difficult time sorting my own provider out... Bulb was very easy to set up and the switch went smoothly”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

Hi Ras, Thank you for leaving us a review. Sorry that it has been hard to contact us. You can always email us on help@bulb.co.uk, call us on 0300 3030 635 or get in touch on social media (Facebook, Twitter or Instagram) private messages too. We are glad the switch went smoothly and that you chose us. Thanks, Mel

Posted 4 years ago

“Easy app to you & they do keep you up to date regularly which I like too.”

Helpful Report

Posted 4 years ago

Hi there. Thank you for leaving us a review. It is great that you like our updates and the app too! If there is anything we can do to turn that 4* into a 5* or if you have any further feedback please let us know at feedback@bulb.co.uk. Thanks, Mel

Posted 4 years ago

“So far so good. Too early to leave a proper review.”

Helpful Report

Posted 4 years ago

Bulb is rated 4.1 based on 3,920 reviews